High School Lesson

This lesson emphasizes identifying stress as a process that takes place in the brain and body, identifying when stress can be helpful (eustress), when stress becomes overwhelming (distress), and emphasizes the use of coping skills to mitigate the negative effects of stress.

I find older kids often know their preferred copings skills and have often already spent time with their helping adults exploring/practicing them. So, this lesson does NOT teach specific coping skills. Instead, it explains what is going on in the brain and body when stress is felt, how stress is natural and normal, and why use of coping skills is important to capitalize on stress when we need it. Teaching about stress as normal, and even positive, offers a validating and empowering approach to encouraging the use of positive coping skills.

The slides and worksheet are simple to increase comprehension and suit middle through high school students.

This lesson includes presentation notes (discussion points and questions slide-by-slide included) (2 pages), slides to present (8 slides) , and a worksheet (1 page).

This Life Skills lesson is tailored for older special education students with special needs who are preparing for the workforce. It covers four main job types—Full-Time, Part-Time, Seasonal, and Per Diem—and explores the pros and cons of each, such as stability, flexibility, and benefits. Through practical examples and reflective questions, students will think about their own occupation preferences. This occupations lesson provides essential vocational training to help students make informed choices as they step into employment.

The resource includes 42 slides designed to help students understand the differences between Full-Time, Part-Time, Per Diem, and Seasonal work. It features 28 multiple-choice prompts and 20 fill-in-the-blank exercises that reinforce key concepts. Additionally, 16 example jobs are provided, asking students to categorize each job type. This engaging format ensures students can apply what they’ve learned and think critically about various employment options.

As health science educators, we have a responsibility to provide our students with engaging and relevant learning experiences that prepare them for the diverse challenges they will face in the field. One innovative way to achieve this is by incorporating the topic of medical alert dogs into your curriculum.

Medical alert dogs are specially trained canines that can detect subtle physiological changes, such as fluctuations in blood sugar levels, and alert their human companions to impending medical emergencies. These remarkable animals not only save lives but also significantly improve the quality of life for individuals living with chronic conditions.

By exploring the roles, training, and impact of medical alert dogs, you can create a captivating and multifaceted learning opportunity for your students. Here’s how this lesson plan can benefit your health science class:

1. Deepen Understanding of Physiology and Medical Conditions:
   Students will gain a deeper understanding of the underlying physiological mechanisms of conditions like diabetes by examining how medical alert dogs are trained to detect specific changes. This lesson offers real-world skills.
2. Investigate Assistive Technologies:
   Discussing medical alert dogs as an assistive technology will encourage students to explore other innovative solutions designed to support individuals with medical needs, fostering a spirit of creativity and problem-solving.
3. Analyze the Holistic Impact on Quality of Life:
   Examining the partnership between medical alert dogs and their human companions will highlight the importance of considering the social, emotional, and psychological aspects of living with a chronic condition, promoting a patient-centered approach to healthcare.
4. Explore Ethical Considerations:
   The training and deployment of medical alert dogs will introduce students to the ethical considerations surrounding animal-assisted interventions, encouraging critical thinking and responsible decision-making.
5. Encourage Interdisciplinary Collaboration:
   Showcasing the collaborative efforts between healthcare professionals, animal trainers, and researchers in the development of medical alert dog programs will inspire students to embrace the value of teamwork and communication across different fields.

Components:

• Short Story: A captivating narrative about a medical alert dog.
• Comprehension Questions: To assess understanding and promote discussion.
• Answers: Answer key included for quick assessment.
• Lesson Plan: Detailed step-by-step instructions for teachers, providing everything you need for a seamless lesson.

This lesson plan is perfect for sub plans! It is no-prep, printable, ready to use, and designed for high school 9, 10, 11, 12 grade. With print and go materials, this resource is a fun and engaging way to teach important concepts in health science theory, including nursing and CNA principles. Your students will love this!

By incorporating this lesson plan on medical alert dogs, you can engage your students in a dynamic and thought-provoking exploration of the health sciences, equipping them with the knowledge and skills they need to thrive in this ever-evolving field.

If you enjoyed this activity, explore the fun options below!

Nursing Soap Notes / Real Life Charting / Correcting Mistakes 3 Stations

Cranial Nerve Printable Case Study / Anatomy / Nursing / Health Science

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Boost your students' understanding of rate of change and slope with this comprehensive Algebra I study guide! Perfect for Algebra teachers, homeschooling parents, and tutors, this resource includes clear definitions, step-by-step examples, and practice exercises designed to make these foundational concepts easy to grasp. With both guided and independent practice sections, students will gain confidence in calculating rates of change and slopes of lines through engaging, real-world scenarios. Plus, answer keys are included for easy grading and self-assessment!

What’s Inside:

• Definitions & Explanations: Clear, concise explanations of rate of change and slope
• Examples & Solutions: Step-by-step examples showing how to calculate rate of change and slope with detailed solutions
• Practice Exercises with Answer Keys: Multiple levels of practice questions that reinforce each concept, including real-world applications, with answer keys provided for quick reference
• Types of Slope: Comprehensive overview of positive, negative, zero, and undefined slopes with identifying exercises
• Bonus Challenge Questions: Includes a problem-solving section for advanced understanding

Who’s It For: Ideal for Algebra I students in middle and high school, this study guide is perfect for classroom use, remote learning, or independent study. Teachers and parents will love this ready-to-go resource that ensures students build a solid grasp of these essential math concepts, with the added convenience of answer keys for easy checking.

Make rate of change and slope easy and accessible—download today and bring clarity to your Algebra lessons!

All documents are produced using LaTeX, providing clean, professional, and easily readable documents. LaTeX is renowned for its ability to produce documents with precise and accurate mathematical typesetting.

More products coming soon on Algebra, Geometry, Precalculus, Calculus! Make sure to follow Oops! Math is Fun.

Licensing Terms: This purchase is for one teacher's use in their classroom. It is non-transferable and cannot be shared with colleagues, or used across a grade level, school, or district without purchasing additional licenses. For inquiries about transferable licenses, please contact us at oopsmathisfun@gmail.com.

Copyright Terms: This resource cannot be uploaded to the internet, except on password-protected sites accessible only to students. This digital product is the sole creation of OOPS! Math is Fun and is intended for personal use by a single individual only. Redistribution, posting online, resale, or sharing of this product, in part or in whole, is strictly prohibited without prior written consent from OOPS! Math is Fun. Any unauthorized use or distribution may result in legal action.

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"I’ve used several resources from OOPS Math is Fun, and I’ve been impressed every time. The clean layout and professional look make these resources stand out. I’ll definitely keep coming back for more!"

Introducing "Cheers to the New Year: Writing Memorable Toasts" – an engaging and ready-to-use resource perfect for middle and high school English Language Arts and public speaking classes. This print-and-go product is ideal for your January back-to-school curriculum, offering a unique blend of writing workshop elements, cultural education, and public speaking skills.

Product Description:

Duration: Structured to span across four class periods, this resource includes:

• Day 1: Introduction to the art of toasting and analysis of exemplar and non-exemplar toasts.
• Day 2: Brainstorming session, guiding students through the creative process of crafting their toasts.
• Day 3: Final draft writing, where students refine and perfect their toasts.
• Day 4: Toast presentations, allowing students to showcase their work and public speaking skills.

Key Components:

• Comprehensive Slide Presentations: Includes 25 informative Google Slides on the history and culture of toasting, and what toasting symbolizes today. Slides include clear directions guiding theteacher and class through the writing process. Designed for easy understanding and engagement, students can participate in popcorn reading and interactive discussions.
• Toastmasters Video and Analysis: Engage students with a professional insight on crafting toasts, followed by interactive discussions and check-for-understanding questions.
• Real-World Examples: Includes both a non-example and a successful example of toasts from popular media, fostering critical thinking and discussion among students.
• Detailed Handouts: Four handouts guide the students from brainstorming ideas to drafting their final toasts. Includes sentence stems for easy differentiation.
• Interactive Tea Cup Activity: A creative cutout activity where students write their wishes for 2024, doubling as a charming bulletin board decoration.
• Presentation Rubric: A detailed rubric is included to assess student presentations, focusing on content, delivery, creativity, and audience engagement.
• How to use resource guide included!

Educational Benefits:

• Cultural Awareness: Students gain insight into the global tradition of toasting, understanding its historical and cultural significance.
• Writing and Communication Skills: Enhances students' writing abilities, focusing on structure, creativity, and clarity.
• Public Speaking: Develops public speaking skills, including articulation, body language, and audience engagement.
• Social-Emotional Learning: Encourages self-expression and reflection, making it a valuable tool for SEL.

"Cheers to the New Year: Writing Memorable Toasts" is more than just a lesson plan; it's an interactive and multifaceted approach to learning that will captivate and inspire your students. Whether it's for a writing workshop or a public speaking exercise, this resource is sure to make the first weeks back at school both memorable and educational.

This resource is included in the New Year 2024 Bundle Here: Ring in Learning: New Year's Thematic Middle School Classroom Bundle (TeachShare.com)

This dynamic PowerPoint brings the concepts of energy to life through engaging visuals and real-world examples. From kinetic energy to work done, students will develop a solid understanding of these fundamental physics principles.

What's Included:

• Kinetic Energy: Explore the energy of motion.
• Potential Energy: Stored energy of position, including gravitational, elastic, and chemical potential energy.
• Work Done: Understand the concept of work and its relationship to energy transfer.
• Work-Energy Theorem: Connect work and energy through this essential principle.
• Real-World Applications: Explore how energy concepts apply to everyday life with engaging examples and visuals.

Don't forget to share with me how it went with your students. I hope it was useful in your classroom.

If you like this product, follow my store -Mettry Teaches- for more.

Keep it simple! Lesson time: 60 minutes approx.

Christmas Quiz and Answer Grid for use with any class aged 14+ including Sixth Form/A Level. A fun activity which requires no PC’s, no programs, nothing other than pen and paper!

Each round has 10 questions, and participants can earn up to 50 points. The quiz is structured as follows:

Round 1: General knowledge with Christmas-themed questions.
Round 2: Picture round where participants identify prominent people from 2024.
Round 3: General knowledge questions.
Round 4: Picture round featuring cartoon characters.
Round 5: General knowledge questions.

The document includes all necessary materials to run the quiz, such as answer sheets and answers provided after each question. Participants can play individually or in teams, and the quiz is designed to be simple and fun.

This resource is a printable lesson plan designed for high school geometry classes. It includes materials on geometry segment length in circles resource, making it ideal for teaching these concepts effectively. It can be implemented in various ways in the classroom, either as a group activity or individual work. Includes a modified version for differentiation. Low prep for teachers- just print and distribute.

Introduce the lesson to the whole group, then assign as independent or small group work. Monitor progress and provide support where needed. This resource really helped my students understand segment length in geometry. The modified version was great for catering to all learners.

Included:

* Segment Length in Circles Notes and Two practice sheets (Modified Version included)

* Answer Keys

Click Here to See More Resources

Connect with me on social media for tips and free resources: Modified Treasures

Make learning Italian fun with this simple, comprehensible input Italian lesson plan and story. This lesson plan includes a story with targeted structures that can be repeated to give your students lots of repetitions. Comprehension activities to use after the story will allow you to engage your students and makes sure that your Italian lesson is truly comprehensible input.

Filippo is a squirrel, and he's hungry. And while his refrigerator is full, it doesn't have his favorite food - bread! How can he fill his stomach? Can his friends help him?There are four targeted vocabulary structures that are used multiple times throughout the story. The targeted structures are:

Del pane
(lui/lei) ha fame
Lui cerca
C’è solo

This very simple story is told in two different ways. There is a printable text version, and an animated mp4 version. Tell the story as you watch it (pause if you want to stop and discuss or storyask!), or just watch it for comprehension. The video is just over 5 minutes long, with pause time for students to read the text. There is a second version of the video with only the illustrations - no text - so you can watch it and do story retells. With novice low and novice mid learners, you can tell the story as is. For novice high learners, you can add more details or write a parallel story. You could even use this story at higher levels by having students retell the story in the past.

Here’s what you’ll get in this Italian Comprehensible Input Lesson:

• Links to the videos both with and without the text

• A printable pdf version of the story

• Comprehension question worksheet

• "Who said it?" worksheet

• Story retell worksheet

• Answer key

Click HERE to join my mailing list and get a free article about adapting a textbook to CI!

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• I pantaloni brutti - a Comprehensible Input lesson for Italian learners
• Il Regalo Perfetto - a Comprehensible Input lesson for Italian learners
• Tu hai un cattivo odore - a Comprehensible Input lesson for Italian learners
• L'uomo Invisible - a Comprehensible Input lesson for Italian learners

Political cartoons are a great way to allow students to express their viewpoints and concerns through a creative alternative outlet. This includes a handout to provide students on "How To Create a Political Cartoon," along with samples and suggested online sites that allow students to create their political cartoons online.

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Disclaimer:

One purchase is for the use of one teacher. If additional teachers would like to use this product, please purchase additional licenses.

Your students may be surprised at how much French they already know (or can figure out) even on day 1 of class! How do they know so much? Cognates! This resource is designed to help students discover what a cognate is and how learning specific morphological patterns can be beneficial to language learning. They will learn examples of cognates and also be warned of falling for false cognates.

French Cognates is perfect a perfect way to start off the school year for all levels of secondary French. You can use all the materials at once or spread them out as bell-ringers, emergency substitute resources, or for early finishers.

Resource Includes:

• Notes and 8 Facts About French Cognates
• Cognate Morphology Chart with 12 Common Suffixes, their Equivalents and Examples
• Blank Cognate Morphology Chart with 12 Common Suffixes
• Cognate Word Search
• Cognate Crossword Puzzle:
• False Cognate (Faux Amis) Matching Activity

Give your students the confidence they need at Back to School by helping them understand patterns in order to predict and recognize cognates more easily. Encourage active learning and independent discovery while enhancing cognitive skills and reinforcing cognate recognition with these easy no-prep worksheets!

Keys for Crossword Puzzle, Wordsearch, and False Cognate Matching Activity Included.

Earn TeachShare credits for your next purchase by leaving a review! Reviews play a crucial role in helping me improve and create better resources. They also provide valuable insights for other educators who are considering this product. Thank you so much for your support!

The James Webb Space Telescope has launched into space. Learn more about this exciting time in space exploration!

• This is a complex topic. We have done our best to break it down into manageable bits for you.
• Included in this resource are a nonfiction text (so you don't have to write your own), possible discussion questions, suggestions for activities, and a link to two videos and other sites that are recommended for students when studying space exploration.
• 4 posters
• Check out our preview to see if this is right for you.

Related Resources

⭐ 5th Grade Science NGSS Aligned Unit About Earth's Place in the Universe

⭐ Middle School Science Earth's Place in the Universe BUNDLE

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How to get TeachShare credit to use towards future purchases:

*Please go to your My Purchases page (you need to log in_). Next to each purchase_, you’ll see a Provide Feedback button. Click that and you will be taken to a page where you can give a rating and leave feedback.

This is a digital resource that is fully editable. It can be completed on paper or assigned digitally using a device that supports google slides.

This resource examines the causes, battles and effects of the Mexican American War and the importance of the war to the concept of Manifest Destiny. Students will watch a video, read about six battles and answer questions along the way. They will also learn about the terms of the Treaty of Guadalupe Hidalgo as well as complete an extension activity after the lesson.

This lesson can be completed independently, as a class or in groups. It is also great for use with a sub!

The battles include:

-Battle of Palo Alto

-Battle of Monterey

-Battle of Buena Vista

-Capture of Veracruz

-Battles of Contreras and Cherubusco

-Battle of Mexico City

This resource is for personal use in one classroom only. Please do not distribute

to others or post publically online (within your Google Classroom, etc. is

permitted). If a friend or colleague would enjoy this resource, you may

purchase additional licenses at a discounted price. The information ,activities

and images included are copyrighted. You may not reuse or sell any part of

this resource as your own. 

Please provide your feedback and receive TeachShare credits towards you next purchase.

To view more of my products, visit my store at Nemo's Nook.

Equip adolescents, teens, and adults with essential internet safety skills using our specialized Applied Behavior Analysis (ABA) program, now available on TeachShare. Our Internet Safety ABA Program is meticulously crafted to enhance digital literacy and promote safe online behaviors through structured interventions and interactive learning materials.

What's Included:

1. Program Implementation Sheet: Seamlessly integrate the program into your curriculum or therapy sessions with our comprehensive implementation guide. Follow step-by-step instructions for effective program delivery and maximize learning outcomes.
2. Data Collection Target Sheet: Track progress and measure skill acquisition with our customizable data collection sheet. Capture learner responses and behavior changes related to internet safety, allowing for personalized interventions and goal setting.
3. List of Potential Targets/Scenarios: Explore a curated list of potential internet safety targets and scenarios, providing a practical framework for teaching and reinforcing safe online practices.
4. Visual Review Tool: Enhance comprehension and retention with our visual review tool, designed to facilitate discussions and reinforce key concepts related to internet safety.

Empower learners to navigate the digital landscape confidently and responsibly with our Internet Safety ABA Program. Equip them with the knowledge and skills they need to protect themselves online and make informed decisions in the digital age. Download today and promote a safer and more secure online experience for all!

Introduction to Customer Service Lesson | Career Readiness Lesson and Activities

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CLICK ON GREEN PREVIEW BUTTON FOR A CLOSER LOOK!!
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ABOUT THIS RESOURCE

★ Topic - Career Readiness / Customer Service

★ 208 pages (including PowerPoint Slides)

★ Print and Digital (PDF, PowerPoint, and Google Slides)

★ Career Readiness and Life Skills Resource

★ Suitable for Middle and High School Students

★ Includes 7 Google Slide Links (Everything is also included Digitally)

★ 2 Customer Service Video Links with Activities and KEYS

★ ANSWER KEYS included

★ NO Nonsense Pages

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This resource includes TWO FOLDERS:

▶️ Folder #1: Customer Service Lesson Plan and PowerPoint Packet

★ Lesson Plan (PDF/Uneditable) (8 pages)

★ EDITABLE Hard Copy Lesson Plan (8 pages)

★ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)

★ Lesson POWERPOINT (76 Slides!! / Uneditable)

★ Detailed Answer Keys / Suggested Responses

★ 2 Google Slide Links (Lesson Worksheets and PowerPoints)

★ Lesson Worksheets on Google Slides

★ Lesson PowerPoint on Google Slides

▶️ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)

SCENARIO TASK CARDS

★ 12 COLORED Scenario Task Cards (12 Scenarios)
→ 12 COLORED Scenario Task Cards with Questions
→ 12 COLORED Scenario Task Cards without Questions

★ 12 B&W Scenario Task Cards (12 Scenarios)
→ 12 B&W Scenario Task Cards with Questions
→ 12 B&W Scenario Task Cards without Questions

SCENARIO WORKSHEETS

★ 12 Scenario Worksheets with Questions
★ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
★ List of Scenarios (1 page / Easy access for teachers)

SCENARIO POWERPOINTS

★ Scenario POWERPOINT (Scenarios ONLY)

★ Scenario POWERPOINT (Scenarios WITH Questions)

★ Scenario POWERPOWEROINT (Scenarios WITHOUT Questions – You generate your OWN Questions)

★ 2 Blank Scenario Slides (for you to generate your OWN scenarios and questions)

Google Slide Links
★ 5 Google Slide Links (Scenario PowerPoints)
→ Scenario Worksheets (with Questions)
→ Scenario Worksheets (without Questions - You generate your OWN Questions)
→ Scenario POWERPOINT (Scenarios ONLY)
→ Scenario POWERPOINT (Scenarios with Questions)
→ Scenario POWERPOWEROINT (Scenarios without Questions – You generate your OWN Questions)

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This ENTIRE resource is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs to assist students who accidentally delete text boxes and/or when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

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As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

This HUGE Customer Service Lesson and PowerPoint Packet is an INTRODUCTION to Customer Service.

This resource focuses on the following objectives:

✔ Students will examine and understand what customer service is, why it is important, and how it impacts consumers.

✔ Students will learn five essential customer service skills and practices that will help equip them to address customer needs and foster positive customer experiences.

✔ Students will explore behaviors and attitudes that illustrate poor customer service and great customer service.

✔ Students will learn and develop workplace readiness skills and understand key principles for engaging customers who are challenging while working in the workplace.

✔ Students will role-play scenarios to practice and highlight effective customer service skills. They will practice techniques to handle irate, difficult, and demanding customers and offer solutions to customer problems.

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Resource Items and Descriptions

▶️ LESSON PLAN and Lesson Worksheets

★ Total of 45 pages

★ PDF and Editable Hard Copy Lesson

★ Includes Customer Service videos and links

★ Print and Digital (Text Boxes Already Created)

★ Answer Keys included

✅ This Lesson and PowerPoint Packet includes a DETAILED Lesson Plan (PDF and Editable version) that guides you step-by-step on how to introduce the concept of Customer Service.

✅ Activity worksheets and Answer Keys are included to support ALL sections of the lesson plan.

✅ To make this lesson plan SUPER ACCESSIBLE and easy to follow, I included a picture/image of the worksheet that you will use/distribute to students for that section of the lesson. This visual guidance is shown on the left side of the lesson plan! No need to “figure out” what worksheets to use – it explicitly SHOWS you which ones to use for each section of the lesson plan.

✅ Some activity worksheets have been differentiated!

✅ I also included an editable hardcopy lesson plan version so you can tailor it to meet the needs of your students.

Students will learn what Customer Service is and explore, review, understand, and practice 5 essential customer service skills and practices that will help equip them to address customer needs and foster positive experiences. The five essential skills that students will develop a deeper comprehension about and practice include:

⭐ Active Listening

⭐ Effective Communication

⭐ Expressing Empathy

⭐ Apologizing

⭐ Conflict Resolution

For each of the Five Customer Service Skills, students will engage in Quick Write activities (to spark discussions and build background knowledge) AND complete engaging, fun activities centered around common, real life customer service scenarios related to these topics. All activity worksheets are included as well as Answer Keys / Suggested Responses to help you facilitate discussions and support students in the learning.

Prior to diving into these five essential skills, students will watch two brief customer service-related videos where they will observe, analyze, evaluate, and discuss customer service attitudes and behaviors presented in the videos. Video Links, activities (for each video), and ANSWER KEYS are also all included!

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▶️ Lesson POWERPOINT (76 Slides)

★ 76 Slides (NO nonsense slides)

★ Uneditable (due to copyright purposes)

★ PowerPoint and Digital (Text Boxes in both variations already created)

★ Student Interactive (Includes student slides for students to add responses)

★ Answer Key Slides included

This resource includes a Lesson PowerPoint of 76 slides (uneditable / PowerPoint and Digital). The PowerPoint is interactive and consists of “instruction” slides, student response slides, and some ANSWER KEY slides. For instance, a slide with instructional content and questions are on one slide, while on the next slide is a “student response” version slide where you can have students type their responses (if you decide to share the PowerPoint with them - text boxes already created), and the slide after that is an ANSWER KEY slide to help you facilitate discussion.

Depending on how you share the PowerPoint with them, students can engage with the slides as you instruct! SUPER EASY TO DELIVER! Again, this entire PowerPoint is ALSO included in Google Slides with text boxes already created for students to type in their responses.

Don't want either variation? NO BIGGIE! Just delete the slide after saving the "original" one.

▶️ PowerPoint Usage Tips

✅ You can tweak the format of this PowerPoint in several ways! For instance, if you only want to keep or use the “instruction” slides and not use the student response version slides, NO PROBLEM, all you have to do is delete slides you don’t want to use. (Just make sure you first save or make a copy of the entire presentation in case you want to use or revisit the other slides at a later time).

✅ You can copy and paste all “student response” version slides into another PowerPoint and send them to students to complete.

✅ You can mix and match slides.

▶️ Customer Service Lesson PowerPoint features:

★ Includes 76 slides (No nonsense slides)

★ All 76 slides are included on Google Slides as well.

★ The PowerPoint is interactive – “Student-version” slides are included where students can type in their answers to questions.

★ The PowerPoint includes images that reflect diversity and clearly align to the content/information presented in the slides.

★ PowerPoint slides are visually appealing (and contain unique borders, fonts, and clipart)

★ Includes Answer Key slides

★ Uneditable due to copyright purposes (I would love to accommodate you if you need anything changed)

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▶️ Scenario Packet (FOLDER #2)

Learning about possible customer service scenarios is a great way to prepare students for any future customer issues. Included in this packet are 12 highly relevant customer service scenarios that give students a hands-on approach to experiencing and practicing “real-life” examples of great and poor customer service. It gives students an opportunity to hone their customer service and conflict management skills.

The 12 scenarios come in FIVE variations (also included in Google Slides – 5 Google Slide Links)

✨ Variation #1: Scenario Worksheets with Questions - Students write or type their responses on the lines provided - PDF and Digital)

✨ Variation #2: Scenario Worksheets without Questions - There is space for you to generate your OWN question, and students copy down the question and then answer it on the lines provided - PDF and Digital).

✨ Variation #3: Scenario POWERPOINT (Scenarios only) - This variation can be used to display on the board, have discussions about, review, discuss/generate different questions about the scenarios, etc. - PowerPoint and Digital)

✨ Variation #4: Scenario POWERPOINT with Questions - Students can type in their responses either on the PowerPoint itself, if you share it with them, or on Google Slides! Text boxes have already been created - PowerPoint and Digital)

✨ Variation #5: Scenario POWERPOWEROINT - Scenarios without Questions – You generate your OWN Questions - PowerPoint and Digital)

⭐ Two “BLANK” slides have been included for you to add your OWN scenarios and questions.

These scenarios offers opportunities for you to:

► bridge knowledge gaps and/or point students in the right direction based on their responses to the scenarios.

► test your students’ knowledge about the qualities required for exceptional customer service in any workplace.

► have students practice how to effectively resolve conflicts and diffuse difficult customer situations.

► determine how students would approach typical situations in the workplace.

► train your students how to handle potential difficult situations, provide great customer service, de- escalate conflicts, and practice effective communication.

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❤️ Role-Playing ❤️

Students can discuss or role-play these common customer service scenarios and present worst/best case scenarios to the class. One student can act as the customer and the other can act as the employee handling the situation. Teacher and student observers can provide feedback and other possible scenario solutions. These highly relatable scenarios provide opportunities for students to demonstrate customer-service skills.

Customer Service Scenario IDEAS:

✨ After reading scenarios, you can hold a class discussion about the variety of strategies students can use to deal with difficult customers and deliver great customer service. Additionally, the scenarios can be used to discuss appropriate vs. inappropriate responses, actions, behaviors, and attitudes when handling customers in these situations.

✨ Student observers can identify effective customer service strategies being used in the role plays as well as offer constructive criticism about how students performed in their roles as customer service agents. They can offer other possible scenario solutions.

✨ One student role-plays as a customer and the other as a service representative. They can act out how each side might handle the given scenario, and once the issue is resolved, they switch roles. This will help them understand each side of the situation.

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This packet offers opportunities for teachers to help their students learn a variety of critical concepts and skills related to customer service as they prepare for employment. Students will be able to practice how to effectively resolve conflicts and diffuse difficult customer situations. It also offers a variety of activities that will help students explore qualities required for exceptional customer service in any workplace. Detailed ANSWER KEYS are included to help you facilitate learning and discussions!

This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives, particularly in their workplace. We can all agree that honing customer service skills and conflict management skills takes time and practice, practice, practice! These fun real-life exercises can help sharpen your students’ customer service skills and ultimately make them more confident in the workplace!

This resource correlates to other workplace readiness skills including:

✷ Demonstrating positive work ethic
✷ Demonstrating conflict resolution capabilities
✷ Demonstrating effective speaking and listening skills
✷ Coping with difficult situations

The customer service lesson and activities provide students the opportunity to practice:

✷ Dealing with difficult, dissatisfied, or angry customers.
✷ Identifying various perspectives involved when dealing with unhappy customers.
✷ Resolving customer conflict / Conflict resolution.
✷ Maintaining professionalism and decorum in difficult or tense situations.
✷ Perspective-taking - View issues from a customer’s viewpoint to help them empathize with an unhappy customer.
✷ Effective communication
✷ Emotion control

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This resource is also included in the following discounted BUNDLES:

• Customer Service/Career Readiness Mega Bundle
• SEL Mega Bundle

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Other CUSTOMER SERVICE resources you might be interested in:

• Customer Service/Career Readiness Mega Bundle
• Customer Service Activity Worksheets and Answer Keys
• Customer Service Scenario Task Cards and Worksheets
• Customer Service Writing/Discussion Questions
• Customer Service Interview Questions Task Cards and Worksheets

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In Yoga, the Yamas and Niyamas are a moral code of conduct, a guideline on how to live. By introducing these principles to tweens and teens, we give them an opportunity to recognize and enhance how they behave toward others, and how they care for themselves.

Yamas include five guidelines that support how each of us can be a good person to others, the world, and ourselves. Because teens are formalizing who they are becoming, they need to be reminded where they want to go and who they want to become so they can choose the attitudes, behaviors, and make decisions that support becoming that.  Niyamas describe the principles of being a good person. Through them, we build character which helps us on our path to becoming who we know we truly can be. We learn mindfulness and self-discipline so that we can be good citizens in the world.

These lesson plans can be used as a yoga class series, or easily incorporated into the school classroom.

• Each of the 10 lesson plans breaks down one of the Yamas or Niyamas and includes; introduction to that specific core value, a discussion guide, small group work or activity, breathing exercises, and yoga poses to challenge and engage children.

The Yamas and Niyamas Lesson Unit is a 47-page PDF download which you can view on your phone, tablet, computer or print out onto paper. The lesson unit helps children learn the concepts of the yoga philosophy, the context for the Yamas and Niyamas in everyday life, and how to incorporate these values at school, in sports, and at home.

These are guided notes for basic geometry terms in slide format.

You can fill in with your own examples (or examples with the video I have made).

Enjoy!

These are concise pages of words that can be used with a Halloween theme, for sight reading, story ideas, picture/word linking, and other literacy activities.

These pages list 48 Halloween words featured in other resources that you may like:

➡ Autumn Fall Big Word Search Activity Worksheet Puzzle & Solution

➡ Columbus Day Word Search Activity Worksheet Puzzle & Solution

➡ Halloween Flashcards - Word Search Activity Bundle

➡ Multilingual Halloween Vocabulary Flashcards Word Wall Labels
➡ Halloween Vocabulary Flashcards Word Wall Labels

➡ Halloween Word Wall Vocabulary In English
➡ Halloween vocabulary Bingo Riddles Game - Halloween Party Activities for kids

I add FREE items often. Follow on TeachShare and Pinterest to get them as soon as they are listed.

Thank you

A spin on alkane notes! These notes will detail an introduction to Alkanes, dive further into Haloalkanes, Structural Isomers, and how to name Branch-Chain Alkanes.

Please check the Preview for a full view of the resource!

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If you enjoyed this resource, I would LOVE a review and you will earn TeachShare credit for your feedback.

Introduce your students to the different types of systems of linear equations with this engaging and editable investigation! Ideal for the beginning of a unit on linear systems, this task is designed to help students explore and classify systems of equations.

• Prerequisites: Students should know how to graph in slope-intercept, standard, and point-slope form.
• IB MYP Alignment: Graded using the Criterion B (Investigating Patterns) rubric; takes approximately 45 minutes to complete in class.
• Flexible for All Teachers: Easily adaptable for non-IB classrooms to fit your specific needs.

This resource encourages independent exploration while laying a strong foundation for understanding linear systems.