8th Grade Career and Technical Education Resources

Leadership Activities | Leadership Worksheets | Leadership Scenarios Bundle

About This Resource

✥ Topic - Leadership

✥ Activities, PowerPoint, Scenarios, Questions

✥ Includes 5 Products

✥ 328 pages

✥ Suitable for Middle and High School Students

✥ Print and Digital (PDF and Google Slides)

✥ Career Readiness and SEL-related topics!

This Leadership BUNDLE includes the following 5 products:

▶️ Leadership PowerPoint and Activity Packet

▶️ Leadership Activities

▶️ Leadership in Action Worksheets | Task Cards

▶️ Leadership Scenarios

▶️ Leadership Questions

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❗ CLICK on individual resource items to read FULL product descriptions! ❗

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Items in this Print and Digital BUNDLE:

▶️ Leadership POWERPOINT and Activity Packet

**★ **Intro to Leadership POWERPOINT (Uneditable | Unique Fonts | 27 slides)

**★ **Intro to Leadership POWERPOINT (EDITABLE Writing Sections | 27 slides)

**★ **24 Worksheets (PowerPoint slides turned into Activity Worksheet Forms!)

**★ **3 Google Slides Link

▶️ Leadership Activities

**★ **25+ Activity Worksheets

**★ **2 Student-Led Interactive Leadership Activities

********** Includes all supplemental worksheets
**★ **Additional Worksheets for Interactive Activities

**★ **Detailed Sample Responses

**★ **Google Slide Links

▶️ Leadership in Action Worksheets | Task Cards

**★ 10 **Leadership in Action Worksheets

**★ 10 **Leadership in Action Task Cards (Color | BW)

**★ Detailed **Sample Responses

**★ **Google Slide link

▶️ Leadership Scenarios

**★ **24 Leadership Scenario Task Cards in FOUR variations

► 24 Colored Task Cards with Questions

► 24 Colored Task Cards without Questions

► 24 B&W Task Cards with Questions

► 24 B&W Task Cards without Questions

**★ **24 Leadership Scenario Worksheets (Same scenarios in Task Cards)

**★ **List of 24 Leadership Scenarios (Easy access for teachers)

**★ **Google Slide Link

▶️ Leadership Questions

**★ **60 Leadership Writing | Discussion Question Task Cards

► 60 Colored Task Cards 

► 60 B&W Task Cards 

**★ **60 Leadership Writing Discussion Prompt Worksheets (Same prompts in Task Cards)

**★ **List of 60 Leadership Scenarios – 3.5 pages (Easy access for teachers)

**★ **Google Slide Link

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In today’s competitive world, leadership skills are essential for success in both school and the workplace. This comprehensive bundle offers a variety of engaging activities, writing prompts, and scenarios designed to help students explore what it means to be a leader in everyday situations—not just in the office!

These highly relevant and practical activities give students the chance to develop and enhance their leadership abilities by practicing key skills in realistic scenarios they encounter daily or may face in the near future.

Key Features:

▶ Explore diverse aspects of leadership, including teamwork, responsibility, communication, and problem-solving.

▶ Practice leadership skills in relatable, real-world situations.

▶ Improve existing skills or build a strong foundation for future leadership roles.

This bundle is perfect for middle and high school students looking to grow into confident, capable leaders.

This bundle covers a wide range of leadership topics, including:

PowerPoint Presentation Topics

**⭐ **What is Leadership?

⭐ Leadership Quotes

⭐ Who is a Leader?

⭐ Qualities of a Good Leader

⭐ Leadership Skills

⭐ What Everyday Leadership Looks Like

⭐ Why Leadership is Important

⭐ Leadership Skills Needed for Workplace Success

⭐ Effective Communication

⭐ Problem Solving

⭐ Delegating Responsibilities

⭐ Critical Thinking

⭐ People Management

⭐ Judgement and Decision-Making

⭐ Collaboration

⭐ Responsibility

⭐ Negotiation

⭐ Leader vs. Boss

⭐ How to Develop Your Leadership Skills

⭐ Benefits of Leadership

⭐ Lack of Leadership

⭐ Final Thoughts

The Activity Worksheets focus on the following leadership-related topics:

**⭐ **Leadership Anticipation Guide (2 variations)
⭐ Leadership Self-Assessment

⭐ Leadership Self-Reflection: Understanding Your Strengths and Areas for Growth

⭐ Reflecting on Leadership Qualities
⭐ Organizing a Fundraising Event
⭐ Assigning Group Roles to Team Members (Delegation)
⭐ Leadership Self-Reflection
⭐ Leader or Follower?
⭐ Conflict Resolution – Getting Inside a Person’s Head (Perspective-Taking)
⭐ Emotional Control
⭐ Leadership Quote Analysis and Connection
⭐ Difference Between Effective and Ineffective Leadership
⭐ Results of Good and Bad Leadership
⭐ Leadership Responses (to challenging situations)
⭐ Delivering Constructive (Negative) Feedback
⭐ Effective Delegation
⭐ Effective Leadership Questions (Asking the "Right" Questions)
⭐ Non-verbal Communication
⭐ Leadership Behaviors and Attitudes (Passage)
⭐ Full Text Message Conversation
⭐ Text Message – How Would You Respond?
⭐ Responding to Negative Comments on Social Media
⭐ Qualities of a Successful Leader
⭐ Leadership Scenario
⭐ End of Lesson Leadership Reflection

The leadership scenario topics included in the Leadership in Action Packet:

✔️ Navigating Group Project Challenges

✔️ Tackling Team Challenges in Community Service

✔️ Navigating Friendship Dynamics

✔️ Leading Your Basketball Team

✔️ Planning a School Dance

✔️ Organizing a Charity Bake Sale

✔️ Managing a Group Study Session

✔️ Organizing a School Talent Show

✔️ Balancing Chores and Family Responsibilities

✔️ Resolving Conflict Over Shared Spaces at Home

Scenario Topics

**★ **Conflict Resolution

★ Delivering and Receiving Constructive Feedback

★ Effective Communication

★ Delegating Responsibilities

★ Filtering Your Thoughts

★ Dealing with Difficult People

Writing/Discussion Question Topics

**♥ **Qualities and Characteristics of an Effective Leader

♥ Communication

♥ Motivation

♥ Conflict Resolution

♥ Opposing Viewpoints

♥ Delivering and Receiving Constructive Feedback

♥ Delegation

♥ Dealing with Setbacks and Challenges

♥ Personal Growth

♥ Influence

♥ Decision-Making

♥ Self-Reflections

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Created by © Queen's Educational Resources | All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

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Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

As important as technology is these days, many students still don't know common terminology as it relates to the computer, devices and technology in general. If you are looking for ways to incorporate more technology words into your classroom, these would be a great way to do so! There are every single letter from A to Z. Not only is there a ton of technology terms, they are all defined. If the term is for a computer short cut, I have listed the Mac keyboard shortcut. The product is focused on mac/apple computers with the images and terms. Cut them out and hang them as a word wall, all 26 letters of the alphabet are covered! This set contains 180+ technology terms & definitions (enough for one every single day for an ENTIRE school year). I have tried to put an image with most of them, but there are a few which do not have an image with them. You can also use these as a technology word wall, as there is at least one word for every letter of the alphabet! Each page contains 2 terms / definitions. The cards measure 10.4" wide by 3.9" tall. Words with Images & Definitions: Alignment, Alt, Application, Audio, Avatar, Address Bar, Attachment, Arrow Keys, Backspace, Bold, Browser, Bullets, Bookmark, Blog, Byte, Bit, Backup, Cell, Center, Close, Click, Column, Command, Control, Copy, Cursor, Cut, Cache, Clip Art, Copyright, Creative Commons, Cloud, Character, Clipboard, Cyber Bullying, CPU, Caps Lock, Database, Delete, Desktop, Download, Drag, Domain Name, Data, Document, Digital Camera, Double Click, DPI, Digital Footprint, Enter, Email, Eject, Flash Drive, File, Folder, Font, Footer, F Keys, Filter, Firewall, GIF, Graphic, Hardware, Header, Highlight, Hard Drive, Hoax, Hyperlink, Home, HTML, Headphones, Handles, History, Hacker, Hardcopy, Icon, Internet, Italic, JPG, Keyboard, Key, Layout, Left Click, Link, Laptop, Landscape, Log Out/Off, Malware, Multimedia, Margin, Maximize, Menu, Minimize, Mouse, Monitor, Modem, Navigate, Network, New, Netiquette, Online, Option, Offline, Print, Printer, Program, PC, PDF, Password, Pixel, Piracy, Public Domain, PNG, Quit, Return, Row, RAM, Right Click, Reboot, Save, Save As, Scroll, Search, Select, Select All, Shift, Scanner, Software, Screen, Screen Saver, Spacing, Speakers, Search Engine, Spreadsheet, Security, Spyware, Spam, Tab, Table, Text, Text Box, Tool Bar, Underline, Undo, URL, USB, Username, Virus, Window, Portrait, Vector Image, Bitmap Image Words with just Definitions, Animation, Apple, Cookie, Default, Edit, File Format, FAQ, FTP, File Enjoy & Please leave feedback if you find this useful! Thanks! Brian If you like this product, please take a minute to "LIKE" it and "PIN" it! Key words: computer, technology, classroom, word wall, practice, search, ZisforZebra, Z is for Zebra

This activity is designed to help students delve into the world of career exploration. By answering questions and researching their chosen career, students will gain valuable insights into job requirements, educational paths, and potential salary ranges. They will also have the opportunity to practice filling out a job application, a crucial skill for future employment.

Key Benefits for Students:

• Enhanced Career Awareness: Students will develop a deeper understanding of their chosen career, including its day-to-day tasks, required skills, and educational pathways.
• Improved Research Skills: The activity will hone students' ability to gather information from various sources, such as online databases, books, and interviews.
• Practical Job Application Experience: By completing a mock job application, students will become familiar with the application process and learn how to effectively present their qualifications.
• Increased Confidence: Gaining knowledge about a specific career and successfully completing a job application can boost students' confidence in their career aspirations.

Additional Tips:

• Encourage students to use a variety of resources, including online databases, career counseling centers, and industry professionals.
• Provide guidance on effective research techniques, such as keyword searches and evaluating sources.
• Offer feedback on students' completed job applications to help them identify areas for improvement.

By engaging in this activity, students will gain valuable knowledge and skills that will serve them well as they transition into the workforce.

☺ Earn TeachShare credits for future purchases by providing feedback for paid products. (Feedback on free products is also greatly appreciated!)

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☺ Don’t quite see what you are looking for? Leave me a note in the “Ask a Question” tab or you can reach out to me via email at  inspiredbymlg@outlook.com. I would be happy to create a product to meet the needs of you and your students.

Need help with teaching students proper guidelines for oral presentations? This 16 page presentation will encourage students to think about, plan, and give great oral presentations! 12 step, easy-to-follow guide that includes:

Know your subject

Find a friendly face

Engage your audience

Let the image speak for itself

Less wording is better

Stay focused

Don’t read from slides

Practice makes perfect

Be aware of time allotment

Follow directions

Dress for success

Smile!

Meets oral communication guidelines for helping students do their best when giving presentations. Excellent to use with PowerPoint and Prezis. Great for career and technical courses, flipped classes, homeschooling, and self-instructed learning centers. Use with all subjects that require oral communication or project based learning.

Create a personalized "All About Me" display with these FFA emblem templates! This is a set of various sizes of emblems, allowing students to reflect on their identities and share their FFA experiences in a fun and engaging way.

Included in this download:

• Multiple sizes of FFA emblem templates
• Sections for name, grade level, favorite subject, and hobby
• Space to describe current FFA involvement and future goals
• Area for a fun fact and a photo

Perfect for FFA chapters, classrooms, and student presentations, this resource encourages self-expression and connection among peers.

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If you have any questions, please feel free to email me at dottysprintables@gmail.com

REACH for the STARS with this low prep, hands-on, problem solving, cooperative learning, Engineering Process Challenge - The Copy Paper Tower Activity!

Improve student engagement and get your middle school students involved in the engineering design process by conducting this student centered, any-time engineering challenge. Great for a sub plan as well.

What's Included?

★ Clear and easy to follow editable Engineering Challenge slide show.

★ Review of the Engineering Design Process.

★ Quick Prep Info and Instructor Directions

How To Use This Resource?

★ This hands-on activity can be used with multiple age groups and requires 1 class period to complete.

★ This engineering challenge requires easy-to-access edible materials (copy paper!).

★ Use this as a scaffolded inquiry investigation or as an introduction to the engineering process.

Topics Covered:

★ Problem Solving in Cooperative Groups

★ Engineering Process

Nitty Gritty:

With this editable and printable product, students engage in the process of engineering and learn how to create quality engineering solutions. Buildable and testable engineering design solutions are the basis for any good engineering project or engineering fair. This activity allows for practice of important engineering process skills and higher order thinking.

This assignment is aligned with the Middle Years Program, Next Generation and other International Science Standards for Engineering.

What other teachers have said about Super Star Science products:

⭐️⭐️⭐️⭐️⭐️- Stephanie C.H. Loved it!! What an engaging engineering challenge to use in online school and with younger grades! This activity is so well explained and set up. The visuals are very clear and the instructions make it easy to use this challenge without much work ahead of time.

⭐️⭐️⭐️⭐️⭐️- Sharon R. My students loved doing this hands on activity and seeing how school subjects work together, like math and science.

⭐️⭐️⭐️⭐️⭐️- Britany O. This challenge is easy to use and very straightforward. Kids were excited to show what they created to, not only me, but the other students as well. I highly recommend!

⭐️⭐️⭐️⭐️⭐️- Laurel D. What a great resource. I was able to modify it to fit my curriculum easily. I look forward to more resources from this author. Thanks!

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Check out a few of my other science and engineering resources.

*Static Electricity Stations Lab

*Science Careers & Fields Research Project- "Science 'Ology"

*The Rainbow Lab- Detailed Lab Procedures Practice

*Fun Video Claim, Evidence & Reasoning Analysis Activity Middle School

Purchase a Bundle and SAVE!

*EZ Engineering Bundle

Please visit my at my TeachShare Store: Super Star Science: https://www.TeachShare.com/Store/Super-Star-Science

❣️If you and your kids enjoyed this activity, please leave me a review to get TeachShare credits to buy more great products!❣️

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Terms of Use: ©Super Star Science. 

All rights reserved by Kim Karper. This single user product is to be used by the original purchaser only. Please do not share this product with other teachers. If you would like to have multiple users for this document, please note that TeachShare offers multiple license options.

This product provides a generic guide I came up with using AVID strategies as well as a reading my students did this year during their Science and Technology Unit. Using the AVID strategies to practice Close Reading in my AP Spanish Language and Culture course. I have provided this resource with a free example.

Are you an AVID teacher looking for an easy way for students to learn and practice the focus note taking process while learning how to use graphic organizers in their Tutorial Request Forms? You came to the right place! This AVID Focused Note Taking Lesson Plan with Google Slides and Rubric has everything you need to have your students practice the very important skill of note taking while learning the importantce and benefits of using a graphic organizer for their tutorial. This lesson is ready to go! Teach whole group OR have students follow along by sharing the google slides link with them. This way they have access to all the links provided!

What's Included:

• Lesson plan that walks you through the slides
• Video overview/explanations for students and teacher
• 36 Google Slides with links embedded throughout
• Embedded links for: Costa's Level of Thinking and TRF's with Graphic Organizers
• Rubric

Note Taking Process and Lesson:

• Students will practice focused note taking while learning about the benefits of using graphic organizers on their TRF's.
• At the end of the lesson students will apply what they learned through adding a graphic organizer on their non-math TRF!

Click HERE to see our other AVID resources. We also have several great AVID bundle options available down below!

AVID Mega Growing Bundle

AVID Teambuilding Bundle

AVID Writing Bundle

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Are your students always asking "When will be ever USE this??" This short activity shows students a real world use for the math skills they learn every day.

This project has students finding area, square footage, perimeter, etc. of a house design as they solve problems to decorate the home.

This lesson is great for distance learning/remote learning. You can upload it to your school's learning management system (Google Classroom, Edmodo, Canvas, etc.) or share with students via Google Drive.

Lesson Includes:

• Teacher & Student Resources

• How Architects Use Math Activity/Handout

• How Architects Use Math Activity Answer Key

• Math Formula “Cheat Sheet”

This lesson was designed for 7th and 8th graders, but would also be appropriate for upper elementary grades. Includes fully editable files.

Related Products
⭐ Exploring Careers: Architecture & Construction
⭐ Famous Architects & Their Place in History - Research & PowerPoint Project
⭐ Research & Build a House - Architectural Styles & Their Creators

Remember to leave feedback for credits on future purchases!

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FREEBIES to Keep the Learning Moving Forward (Part 2)

Possible activities to use with your children or students during the Coronavirus school break to help keep the learning moving forward. Stay healthy!

This resource give links to free webquests, geographic activities, career surveys, short reads and possible Interactive Notebook Activities:

Where in the World is Mrs. Waffenschmidt ?(geography)

Iceland(Introduction to the country of Iceland)

China(Introduction to the country of China)

Mystery Landmarks(geography)

Mystery Landmarks(more geography)

Geographic Alphabet Safaris(Map activities)

U.S Landmark Webquest

World Landmarkk Webquest

Presidential Webquest

Mesopotamian Webquest

Egypt Webquest

Brain Fryers

Purpleannies(My purple bear's trip to China)

Career Surveys (I interviewed over 30 people and their career choices)

Fun Facts on lots of different topics

Ideas to Foster Geography

Short Reads:

A. Dog-Gone True Story about George Washington

B. Chinese Dragon Drool(Floating Gold)

C. The Banyon Tree of Lahaini

D. The Wooden Cookie Box

E. A Vegetable Garden of Sound

HERE IS ANOTHER LISTING of my FREE RESOURCES at TeachShare.

https://www.TeachShare.com/Product/Distance-Learning-Freebies-of-Interactive-Notebook-Activities-for-Students-5340277#show-price-update

Gail Hennessey

This product is made for physical education, health, career and technical education program instructors, and related fields.

This product includes the following fitness testing forms:

• Exercise Examples of Muscle Groups

• 100 Cardio Circuit

• Body Fat Assessment with Chart

• Body Mass Index with Chart

• YMCA Step Test

• Fitness Test Evaluation Form

• HIIT Sheet

• Sit-Up Test

• Push-Up Test

• Shark Skill Test

• Sample Health History Form

• Target Heart Rate Training Zones Form

• Workout Sheet

You may like these products for elementary and middle school students as well:

Health Parent/Guardian Letter

https://www.TeachShare.com/Product/NYs-Health-Curriculum-ParentGuardian-Letter-8223615

3rd Grade Health Curriculum Map

https://www.TeachShare.com/Product/NYS-3rd-Grade-Health-Curriculum-Map-8225515

3rd Grade Monthly Plans

https://www.TeachShare.com/Product/NYS-3rd-Grade-Health-Adapted-Curriculum-Monthly-Plans-8223964

4th Grade Health Curriculum Map

https://www.TeachShare.com/Product/NYS-4th-Grade-Health-Curriculum-Map-8225530

4th Grade Monthly Plans

https://www.TeachShare.com/Product/NYS-4th-Grade-Health-Adapted-Curriculum-Monthly-Plans-8223979

5th Grade Health Curriculum Map

https://www.TeachShare.com/Product/NYS-5th-Grade-Health-Curriculum-Map-8225545

5th Grade Monthly Plans

https://www.TeachShare.com/Product/NYS-5th-Grade-Adapted-Health-Curriculum-Monthly-Plans-8223990

6th Grade Health Curriculum Map

https://www.TeachShare.com/Product/NYS-6th-Grade-Health-Curriculum-Map-8225561

If you like this product, please leave a positive review. :)

Are you looking for an engaging Turkey in Disguise Take Home or Class Project for your AVID students this Thanksgiving season? This how-to disguise a Turkey hands-on, interactive career project is the perfect engaging twist on your career research projects! You can print or use the digital template and allow students to copy and paste images to disguise their turkey in Google Slides.

Thanksgiving will be here soon and our turkeys are getting nervous! Your students will be able to help keep them safe and away from hungry fans. Your students will love creating and writing about their turkey and its career that it hides at to stay in disguise.

This resource includes everything you need to create an adorable bulletin board project for your AVID students!

⭐Save 30% with this mega AVID BUNDLE!⭐

Directions:

• Students will cut out the turkey template.
• Students can use the digital template or print, color and cut out designs, or use construction paper and crafts to disguise their turkey in a career they are interested in researching.
• Students will answer the 14 career research questions about the career of their choice in their own notes.
• Students will write a story naming their turkey and describing a day in the life of his/her career as he/she hides from hungry fans. Their paper should also include 5 pieces of information from their career research.

What is included in this product?

• Turkey Template
• Project Requirements
• Career Research Websites List
• 14 Career Research Questions
• "Don’t eat me, I am NOT a turkey" writing pages

Your students will love getting creative with this fun Turkey in Disguise Writing Craft.

**Are you worried about prepping these activities? Don't be! This mini-unit is quick and easy to prep...**Just print the student pages and you'll be ready for a fun and engaging project!

Check out other AVID resources HERE!

Now with digital worksheet to support distance learning!

This product features an engaging Technology Talk activity that will have your new students thinking, writing, speaking, and moving all in one class period. In this activity, they must choose between 6 different quotes about technology and articulate why the quote aligns with their own perspective. Use this lesson every year to set the tone for what you expect in class; it is a great way to gain insight about your students' current attitudes toward technology. We have also recently added a digital version of the Technology Talk worksheet for use on Google Slides.

Product includes:

• Comprehensive Lesson Plan
• "Tech Talk" Sheet for students to fill out
• 6 Corresponding "Technology Quote" signs to hang up around your room
• Digital Worksheet to support distance learning for use with Google Drive
• Detailed instructions for accessing digital resource

Though I utilize this product on the first day of school, it really can be used all year long. I hope that it is as successful in your class as it is in mine!

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Also, check out these great products to start your school year off strong by Language Arts Excellence:

⭐ Back to School Mad Libs

⭐First Day of School Powerpoint

⭐ Bullying Prevention Powerpoint

⭐Study Hall Expectations Powerpoint Presentation

⭐Back to School / Open House Brochure

___________________________________________________________________________

Click to Follow Language Arts Excellence

Looking for an up to date mega careers quiz with no prep required. 80 Diverse questions for high schools students from multiple choice to true/false. With included Kahoot quizzes linked in the resources for school with ICT resources.

Designed for non career teachers to run the career quiz in home room/form classes as part of a larger career program. I recommend printing and laminating the questions for continual reuse across many years.

Each question has the question, possible answer, with the correct in bold, and an expanded explanation for the answer as a discussion prompt with students.

Resources:

• 10 A4 question and answer sheet with 8 questions on each. (plus 1 template page)
• Questions vary from career roles, pathways and minimum educational qualifications. Explanation of each answer.
• Kahoot link sheet to 5 different Kahoot quizzes that you can run.

People that have purchased this resource have also purchased:

Russian Revolution: Analyze "Rasputin" song for historical accuracy

Enjoy and please leave a review.

Have you tried to teach your students about business introductions? In this lesson, you'll find some easy to follow directions that will allow your students to introduce themselves like business professionals.

Have you tried to talk with students about what a personal brand looks like? Why would they want a brand? What would their brand look like? Here are a few questions that will lead students in to creating a brand that is unique to them.

Give your students the opportunity to explore many different careers in a fun and interactive way! This "What Career" card game is played similar to the card game "Apples to Apples" and my students LOVED it! It lead to a lot of conversation, sharing of likes and dislikes, and questioning of what specific careers were - it was so refreshing to listen to them talk non-stop about careers during these class periods! Included in the download is everything you need to play the game, including instructions and step by step guide!

Looking for more interactive SEL classroom lessons? Check these out below!

Jumping Ships - Interactive SEL Lesson on Leadership

Kindness Activity - The Impact of our Words

Kindness "Snowball Fight"

Think Before You Speak Game - An Interactive SEL Lesson

Introduction to Customer Service Lesson | Career Readiness Lesson and Activities

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CLICK ON GREEN PREVIEW BUTTON FOR A CLOSER LOOK!!
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ABOUT THIS RESOURCE

★ Topic - Career Readiness / Customer Service

★ 208 pages (including PowerPoint Slides)

★ Print and Digital (PDF, PowerPoint, and Google Slides)

★ Career Readiness and Life Skills Resource

★ Suitable for Middle and High School Students

★ Includes 7 Google Slide Links (Everything is also included Digitally)

★ 2 Customer Service Video Links with Activities and KEYS

★ ANSWER KEYS included

★ NO Nonsense Pages

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This resource includes TWO FOLDERS:

▶️ Folder #1: Customer Service Lesson Plan and PowerPoint Packet

★ Lesson Plan (PDF/Uneditable) (8 pages)

★ EDITABLE Hard Copy Lesson Plan (8 pages)

★ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)

★ Lesson POWERPOINT (76 Slides!! / Uneditable)

★ Detailed Answer Keys / Suggested Responses

★ 2 Google Slide Links (Lesson Worksheets and PowerPoints)

★ Lesson Worksheets on Google Slides

★ Lesson PowerPoint on Google Slides

▶️ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)

SCENARIO TASK CARDS

★ 12 COLORED Scenario Task Cards (12 Scenarios)
→ 12 COLORED Scenario Task Cards with Questions
→ 12 COLORED Scenario Task Cards without Questions

★ 12 B&W Scenario Task Cards (12 Scenarios)
→ 12 B&W Scenario Task Cards with Questions
→ 12 B&W Scenario Task Cards without Questions

SCENARIO WORKSHEETS

★ 12 Scenario Worksheets with Questions
★ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
★ List of Scenarios (1 page / Easy access for teachers)

SCENARIO POWERPOINTS

★ Scenario POWERPOINT (Scenarios ONLY)

★ Scenario POWERPOINT (Scenarios WITH Questions)

★ Scenario POWERPOWEROINT (Scenarios WITHOUT Questions – You generate your OWN Questions)

★ 2 Blank Scenario Slides (for you to generate your OWN scenarios and questions)

Google Slide Links
★ 5 Google Slide Links (Scenario PowerPoints)
→ Scenario Worksheets (with Questions)
→ Scenario Worksheets (without Questions - You generate your OWN Questions)
→ Scenario POWERPOINT (Scenarios ONLY)
→ Scenario POWERPOINT (Scenarios with Questions)
→ Scenario POWERPOWEROINT (Scenarios without Questions – You generate your OWN Questions)

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This ENTIRE resource is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs to assist students who accidentally delete text boxes and/or when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

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As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

This HUGE Customer Service Lesson and PowerPoint Packet is an INTRODUCTION to Customer Service.

This resource focuses on the following objectives:

✔ Students will examine and understand what customer service is, why it is important, and how it impacts consumers.

✔ Students will learn five essential customer service skills and practices that will help equip them to address customer needs and foster positive customer experiences.

✔ Students will explore behaviors and attitudes that illustrate poor customer service and great customer service.

✔ Students will learn and develop workplace readiness skills and understand key principles for engaging customers who are challenging while working in the workplace.

✔ Students will role-play scenarios to practice and highlight effective customer service skills. They will practice techniques to handle irate, difficult, and demanding customers and offer solutions to customer problems.

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Resource Items and Descriptions

▶️ LESSON PLAN and Lesson Worksheets

★ Total of 45 pages

★ PDF and Editable Hard Copy Lesson

★ Includes Customer Service videos and links

★ Print and Digital (Text Boxes Already Created)

★ Answer Keys included

✅ This Lesson and PowerPoint Packet includes a DETAILED Lesson Plan (PDF and Editable version) that guides you step-by-step on how to introduce the concept of Customer Service.

✅ Activity worksheets and Answer Keys are included to support ALL sections of the lesson plan.

✅ To make this lesson plan SUPER ACCESSIBLE and easy to follow, I included a picture/image of the worksheet that you will use/distribute to students for that section of the lesson. This visual guidance is shown on the left side of the lesson plan! No need to “figure out” what worksheets to use – it explicitly SHOWS you which ones to use for each section of the lesson plan.

✅ Some activity worksheets have been differentiated!

✅ I also included an editable hardcopy lesson plan version so you can tailor it to meet the needs of your students.

Students will learn what Customer Service is and explore, review, understand, and practice 5 essential customer service skills and practices that will help equip them to address customer needs and foster positive experiences. The five essential skills that students will develop a deeper comprehension about and practice include:

⭐ Active Listening

⭐ Effective Communication

⭐ Expressing Empathy

⭐ Apologizing

⭐ Conflict Resolution

For each of the Five Customer Service Skills, students will engage in Quick Write activities (to spark discussions and build background knowledge) AND complete engaging, fun activities centered around common, real life customer service scenarios related to these topics. All activity worksheets are included as well as Answer Keys / Suggested Responses to help you facilitate discussions and support students in the learning.

Prior to diving into these five essential skills, students will watch two brief customer service-related videos where they will observe, analyze, evaluate, and discuss customer service attitudes and behaviors presented in the videos. Video Links, activities (for each video), and ANSWER KEYS are also all included!

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▶️ Lesson POWERPOINT (76 Slides)

★ 76 Slides (NO nonsense slides)

★ Uneditable (due to copyright purposes)

★ PowerPoint and Digital (Text Boxes in both variations already created)

★ Student Interactive (Includes student slides for students to add responses)

★ Answer Key Slides included

This resource includes a Lesson PowerPoint of 76 slides (uneditable / PowerPoint and Digital). The PowerPoint is interactive and consists of “instruction” slides, student response slides, and some ANSWER KEY slides. For instance, a slide with instructional content and questions are on one slide, while on the next slide is a “student response” version slide where you can have students type their responses (if you decide to share the PowerPoint with them - text boxes already created), and the slide after that is an ANSWER KEY slide to help you facilitate discussion.

Depending on how you share the PowerPoint with them, students can engage with the slides as you instruct! SUPER EASY TO DELIVER! Again, this entire PowerPoint is ALSO included in Google Slides with text boxes already created for students to type in their responses.

Don't want either variation? NO BIGGIE! Just delete the slide after saving the "original" one.

▶️ PowerPoint Usage Tips

✅ You can tweak the format of this PowerPoint in several ways! For instance, if you only want to keep or use the “instruction” slides and not use the student response version slides, NO PROBLEM, all you have to do is delete slides you don’t want to use. (Just make sure you first save or make a copy of the entire presentation in case you want to use or revisit the other slides at a later time).

✅ You can copy and paste all “student response” version slides into another PowerPoint and send them to students to complete.

✅ You can mix and match slides.

▶️ Customer Service Lesson PowerPoint features:

★ Includes 76 slides (No nonsense slides)

★ All 76 slides are included on Google Slides as well.

★ The PowerPoint is interactive – “Student-version” slides are included where students can type in their answers to questions.

★ The PowerPoint includes images that reflect diversity and clearly align to the content/information presented in the slides.

★ PowerPoint slides are visually appealing (and contain unique borders, fonts, and clipart)

★ Includes Answer Key slides

★ Uneditable due to copyright purposes (I would love to accommodate you if you need anything changed)

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▶️ Scenario Packet (FOLDER #2)

Learning about possible customer service scenarios is a great way to prepare students for any future customer issues. Included in this packet are 12 highly relevant customer service scenarios that give students a hands-on approach to experiencing and practicing “real-life” examples of great and poor customer service. It gives students an opportunity to hone their customer service and conflict management skills.

The 12 scenarios come in FIVE variations (also included in Google Slides – 5 Google Slide Links)

✨ Variation #1: Scenario Worksheets with Questions - Students write or type their responses on the lines provided - PDF and Digital)

✨ Variation #2: Scenario Worksheets without Questions - There is space for you to generate your OWN question, and students copy down the question and then answer it on the lines provided - PDF and Digital).

✨ Variation #3: Scenario POWERPOINT (Scenarios only) - This variation can be used to display on the board, have discussions about, review, discuss/generate different questions about the scenarios, etc. - PowerPoint and Digital)

✨ Variation #4: Scenario POWERPOINT with Questions - Students can type in their responses either on the PowerPoint itself, if you share it with them, or on Google Slides! Text boxes have already been created - PowerPoint and Digital)

✨ Variation #5: Scenario POWERPOWEROINT - Scenarios without Questions – You generate your OWN Questions - PowerPoint and Digital)

⭐ Two “BLANK” slides have been included for you to add your OWN scenarios and questions.

These scenarios offers opportunities for you to:

► bridge knowledge gaps and/or point students in the right direction based on their responses to the scenarios.

► test your students’ knowledge about the qualities required for exceptional customer service in any workplace.

► have students practice how to effectively resolve conflicts and diffuse difficult customer situations.

► determine how students would approach typical situations in the workplace.

► train your students how to handle potential difficult situations, provide great customer service, de- escalate conflicts, and practice effective communication.

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❤️ Role-Playing ❤️

Students can discuss or role-play these common customer service scenarios and present worst/best case scenarios to the class. One student can act as the customer and the other can act as the employee handling the situation. Teacher and student observers can provide feedback and other possible scenario solutions. These highly relatable scenarios provide opportunities for students to demonstrate customer-service skills.

Customer Service Scenario IDEAS:

✨ After reading scenarios, you can hold a class discussion about the variety of strategies students can use to deal with difficult customers and deliver great customer service. Additionally, the scenarios can be used to discuss appropriate vs. inappropriate responses, actions, behaviors, and attitudes when handling customers in these situations.

✨ Student observers can identify effective customer service strategies being used in the role plays as well as offer constructive criticism about how students performed in their roles as customer service agents. They can offer other possible scenario solutions.

✨ One student role-plays as a customer and the other as a service representative. They can act out how each side might handle the given scenario, and once the issue is resolved, they switch roles. This will help them understand each side of the situation.

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This packet offers opportunities for teachers to help their students learn a variety of critical concepts and skills related to customer service as they prepare for employment. Students will be able to practice how to effectively resolve conflicts and diffuse difficult customer situations. It also offers a variety of activities that will help students explore qualities required for exceptional customer service in any workplace. Detailed ANSWER KEYS are included to help you facilitate learning and discussions!

This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives, particularly in their workplace. We can all agree that honing customer service skills and conflict management skills takes time and practice, practice, practice! These fun real-life exercises can help sharpen your students’ customer service skills and ultimately make them more confident in the workplace!

This resource correlates to other workplace readiness skills including:

✷ Demonstrating positive work ethic
✷ Demonstrating conflict resolution capabilities
✷ Demonstrating effective speaking and listening skills
✷ Coping with difficult situations

The customer service lesson and activities provide students the opportunity to practice:

✷ Dealing with difficult, dissatisfied, or angry customers.
✷ Identifying various perspectives involved when dealing with unhappy customers.
✷ Resolving customer conflict / Conflict resolution.
✷ Maintaining professionalism and decorum in difficult or tense situations.
✷ Perspective-taking - View issues from a customer’s viewpoint to help them empathize with an unhappy customer.
✷ Effective communication
✷ Emotion control

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This resource is also included in the following discounted BUNDLES:

• Customer Service/Career Readiness Mega Bundle
• SEL Mega Bundle

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Other CUSTOMER SERVICE resources you might be interested in:

• Customer Service/Career Readiness Mega Bundle
• Customer Service Activity Worksheets and Answer Keys
• Customer Service Scenario Task Cards and Worksheets
• Customer Service Writing/Discussion Questions
• Customer Service Interview Questions Task Cards and Worksheets

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Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

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Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

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Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

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Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

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Computer / Technology Word Wall for Windows Computers with 180 different words! As important as technology is these days, many students still don't know common terminology as it relates to the computer, devices and technology in general. If you are looking for ways to incorporate more technology words into your classroom, these would be a great way to do so! There are cards for every single letter in the alphabet, from A to Z. Not only is there a ton of technology terms, they are all defined. If the term is for a computer short cut, I have listed the Windows keyboard shortcut. The product is focused on mac/apple computers with the images and terms. Cut them out and hang them as a word wall, all 26 letters of the alphabet are covered!

This set contains 180+ technology terms & definitions (enough for one every single day for an ENTIRE school year). I have tried to put an image with most of them, but there are a few which do not have an image with them.

You can also use these as a technology word wall, as there is at least one word for every letter of the alphabet!

Each page contains 2 terms / definitions. The cards measure 10.4" wide by 3.9" tall.

Words with Images & Definitions:

Alignment, Alt, Application, Audio, Avatar, Address Bar, Attachment, Arrow Keys, Backspace, Bold, Browser, Bullets, Bookmark, Blog, Byte, Bit, Backup, Cell, Center, Close, Click, Column, Command, Control, Copy, Cursor, Cut, Cache, Clip Art, Copyright, Creative Commons, Cloud, Character, Clipboard, Cyber Bullying, CPU, Caps Lock, Database, Delete, Desktop, Download, Drag, Domain Name, Data, Document, Digital Camera, Double Click, DPI, Digital Footprint, Enter, Email, Eject, Flash Drive, File, Folder, Font, Footer, F Keys, Filter, Firewall, GIF, Graphic, Hardware, Header, Highlight, Hard Drive, Hoax, Hyperlink, Home, HTML, Headphones, Handles, History, Hacker, Hardcopy, Icon, Internet, Italic, JPG, Keyboard, Key, Layout, Left Click, Link, Laptop, Landscape, Log Out/Off, Malware, Multimedia, Margin, Maximize, Menu, Minimize, Mouse, Monitor, Modem, Navigate, Network, New, Netiquette, Online, Option, Offline, Print, Printer, Program, PC, PDF, Password, Pixel, Piracy, Public Domain, PNG, Quit, Return, Row, RAM, Right Click, Reboot, Save, Save As, Scroll, Search, Select, Select All, Shift, Scanner, Software, Screen, Screen Saver, Spacing, Speakers, Search Engine, Spreadsheet, Security, Spyware, Spam, Tab, Table, Text, Text Box, Tool Bar, Underline, Undo, URL, USB, Username, Virus, Window, Portrait, Vector Image, Bitmap Image

Words with just Definitions,

Animation, Apple, Cookie, Default, Edit, File Format, FAQ, FTP, File

Enjoy & Please leave feedback if you find this useful!

Thanks!

Brian

If you like this product, please take a minute to "LIKE" it and "PIN" it!

Key words:

computer, technology, classroom, word wall, practice, search, ZisforZebra, Z is for Zebra

Connect fact based, real life writing to process/patterned writing by having students "Write an Award Winning Business Letter". The 16 slide presentation includes: Parts of a business letter: date, inside address, greeting/salutation, body, closing, signature line Examples of 6 parts Checklist Extra resources Easy to follow and can be used with individuals,small or whole groups. Easily guides students through the process of writing business letters. Be sure to send letters once they are finished!

This GREAT middle school engineering bundle includes some of my favorite 1-2 day, EZ Hands-On Engineering Process Challenges! Each ready-to-go challenge focuses on problem solving and cooperative learning. Engineering challenges are naturally differentiated for your students, as they create and build at their own rate and level.

Improve student engagement and get your middle school students involved in the engineering design process by conducting these student centered, any time engineering challenges. Great for a sub plan as well.

What's Included?

★ 5 time-tested & proven 1-2 day engineering challenges for your kiddos!

★ Clear and easy to follow editable Engineering Challenge slide shows.

★ Optional class competitions.

★ Student Processing Sheets- editable and printable.

★ Quick Prep Info and Instructor Directions.

★ FREE "Choosing Good Engineering Solutions" bonus activity.

How To Use These Resources

★ These engineering activities can be used with multiple age groups and requires 1-2 class period to complete (each).

★ Use these activities as an introduction to the engineering process or as fun and educational breaks and challenges between traditional science units.

Topics Covered

★ Engineering

★ Engineering Design Process

★ Problem Solving

Nitty Gritty:

With this editable and printable product, students engage in the process of engineering and learn how to create quality engineering solutions. Buildable and testable engineering design solutions are the basis for any good engineering project or engineering fair. This activity allows for practice of important engineering process skills and higher order thinking.

This assignment is aligned with the Middle Years Program, Next Generation
and other International Science Standards for Engineering.

What other teachers have said about Super Star Science products:

⭐️⭐️⭐️⭐️⭐️- Stephanie C.H. Loved it!! What an engaging engineering challenge to use in online school and with younger grades! This activity is so well explained and set up. The visuals are very clear and the instructions make it easy to use this challenge without much work ahead of time.

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Check out a few of my other science and engineering resources.

*Static Electricity Stations Lab

*Science Careers & Fields Research Project- "Science 'Ology"

*The Rainbow Lab- Detailed Lab Procedures Practice

*Fun Video Claim, Evidence & Reasoning Analysis Activity Middle School

Purchase a Bundle and SAVE!

*EZ Engineering Bundle

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