Higher Education Speech Therapy Worksheets

Use this How to Make & Answer a Phone Call - Job | Social Skills - Scripts | Practice | Scenarios resource to ease phone anxiety and help your students MASTER the art of the phone call! This comprehensive, easy-to-follow phone call skills unit will build your students' social, life, and workplace communication skills. Through guided formulas, scripts, templates, and practice activities, you will easily and effectively teach your students:

1. How to make a phone call and take notes
2. How to create a general phone call script (as necessary)
3. How to answer a phone call and take a message for someone else
4. How to understand and navigate different types of phone calls (using inferencing, predicting, problem solving, and executive functioning skills)

This resource is printable and has been designed to easily be used digitally on any interactive whiteboard or tablet with any digital annotation tool or app.

This phone call skills unit includes lessons and materials regarding the following:

• Making a Phone Call:

  • Guided Formula Visual Aid
  • Script Template
  • Phone Call Notes Sheets and Templates
  • Examples of Phone Call Script, Dialogue, and Notes

• Receiving a Phone Call:

  • Guided Formula Visual Aid
  • Taking a Message Sheets and Templates
  • Examples of Taking a Message Dialogue and Notes

• Practice Activities:

  • Practice Taking Phone Call Notes
  • Practice Taking a Message for Someone Else
  • Answer Questions for Understanding and Navigating Phone Calls (Inferencing, Predicting, Problem Solving & Executive Functioning Questions) (ANSWER KEY Included)
  • Role Play: 15 Phone Call Scenario Cards - Students will practice a variety of phone calls (e.g., making appointments, cancelling appointments, making reservations, ordering food for delivery/pickup/catering, calling into work for a variety of purposes, asking questions for clarification, asking for help, calling 911 for emergencies, etc.)

Suggested uses: 

Excellent for high school, career readiness, job skills, life skills, social communication skills, formal communication, professional communication - prepare your students and equip them with the tools, knowledge, and confidence to communicate effectively and efficiently via the phone!

Thank you for your interest! Enjoy!

You may also be interested in:

• How to Write Formal Emails - C_omprehensive Easy-to-Follow Email unit covering:_ How to write and reply to a formal and professional email, parts of an email, email etiquette and social rules, online safety, public vs. private, executive functioning, self-monitoring, digital time management and email organization practice activities
• Social Emotional Learning and Executive Functioning Practice Activities BUNDLE - A Bundle of resources covering Self-Advocacy Skills, Perspective Taking, and Nonverbal Social Cues - lessons, visual supports, games, activities, and scenario task cards
• Self-Advocacy VISUAL AID - Self-Advocacy Sentence Starter Prompts For All Ages
• Self-Advocacy BUNDLE - Lesson, Visual Supports, and Scenario Cards for Older Students - Scenarios covering a variety of situations that could arise at home, in school, in the community, at work, and during different seasons and holidays.  

Follow my page for updates and discounts on products! 

• My Speech Therapy Go-Tos

Use this Phone Call Voicemail Skills Practice | Social Life Work Communication Etiquette BUNDLE to help your students MASTER the art of the phone call and voicemail! This comprehensive, easy-to-follow communication skills unit will build your students' social, life, and workplace communication skills, increase confidence, and ease communication anxiety. Through guided examples, visual aids, formulas, templates, scripts, practice activities, and scenarios, you will easily and effectively teach your students how to successfully navigate phone communication and a variety of social situations. Students will learn:

Phone Call Skills:

1. How to make a phone call and take notes
2. How to create a general phone call script (as necessary)
3. How to answer a phone call and take a message for someone else
4. How to understand and navigate different types of phone calls (using inferencing, predicting, problem solving, and executive functioning skills)

Voicemail Skills:

1. How to leave a voicemail message
2. How to create a general voicemail script (in preparation as necessary)
3. How to take notes to document voicemails they have left

* This resource is printable and has been designed to easily be used digitally on any interactive whiteboard or tablet with any digital annotation tool or app.

Suggested uses: 

Excellent for high school, college readiness, career readiness, job skills, life skills, formal communication, professional communication - prepare your students and equip them with the tools, knowledge, and confidence to communicate professionally, effectively, efficiently, and safely via phone, and voicemail!

Thank you for your interest! Enjoy!

You may also be interested in:

• How to Write Formal Emails - C_omprehensive Easy-to-Follow Email Unit covering:_ How to write and reply to a formal and professional email, parts of an email, email etiquette and social rules, online safety, public vs. private, executive functioning, self-monitoring, digital time management and email organization practice activities
• Social Emotional Learning and Executive Functioning Practice Activities BUNDLE - A Bundle of resources covering Self-Advocacy Skills, Perspective Taking, and Nonverbal Social Cues - lessons, visual supports, games, activities, and scenario task cards
• Self-Advocacy VISUAL AID - Self-Advocacy Sentence Starter Prompts For All Ages
• Self-Advocacy BUNDLE - Lesson, Visual Supports, and Scenario Cards for Older Students - Scenarios covering a variety of situations that could arise at home, in school, in the community, at work, and during different seasons and holidays.  

Follow my page for updates and discounts on products! 

• My Speech Therapy Go-Tos