8th Grade Career and Technical Education Task Cards

Social Emotional Learning Resources

SEL BUNDLE OF BUNDLES

• 160 resources - and still GROWING!
• ALL SEL products
• Approximately 12,950+ pages
• PRINT and DIGITAL versions
• Suitable for Middle School and High School Students
• CONSTANTLY Growing!!!

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This GROWING ALL Social Emotional Learning Mega Bundle includes:

A BUNDLE OF BUNDLES!

• 192 Social Skills Scenario Task Cards and 192 Worksheets Bundle
• Anger Management Bundle
• Anxiety Bundle
• Body Image Bundle
• Bullying Bundle
• Conflict Resolution Bundle
• COVID-19 Pandemic Packet
• Customer Service/Career Readiness Mega Bundle
• Embarrassing Moments Task Cards and Worksheets
• Emotional Check-In Bundle
• Empathy Bundle
• Financial Literacy | Financial Responsibility Bundle
• Friendship Task Cards and Worksheets Bundle
• Growth Mindset Bundle
• Internal Conflicts Reading Passage Packets
• Leadership Bundle
• Moral Dilemma Bundle
• Negotiation and Compromise Bundle
• Organizational Skills Bundle
• Peer Pressure Bundle
• Positive Affirmation Bundle
• Reframing Negative Thoughts Bundle
• Relationship Bundle
• Resilience Bundle
• SEL Activity Worksheets Mega Bundle
• Self-Awareness Bundle
• Self-Control Bundle
• Self-Care Bundle
• Self-Advocacy Bundle
• Sex Education Scenario Packet
• Social Awareness Bundle
• Social Boundaries and Personal Space Bundle
• Social Cues Bundle
• Social Media Drama Bundle
• Social Skills Bundle
• Stress Management for Teens Bundle
• TikTok Drama Bundle
• Time Management Bundle
• Toxic Behaviors Bundle
• and SO MANY other individual resources
• Answer Keys!

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This Mega Bundle is a GROWING BUNDLE!

• EVERY SEL resource I create will be included in this bundle!!!

• This bundle is in alphabetical order to ensure that you can navigate with ease and find exactly what you need! :-)

• Purchasing at the current list price provides access to all future resources and bundles at no additional cost. List price will continue to change as new resources and bundles are added, but it will not affect your original purchase price!!!

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Click on individual resources for complete descriptions!

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This amazing SEL MEGA BUNDLE includes a variety of bundled resources (both print and digital) intended to help students understand and manage their emotions, set and achieve positive goals, feel and show empathy for others, establish and maintain positive relationships, make responsible decisions, navigate difficult situations, and be a better version

of themselves.

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Please make sure you are following me, so you can be notified when more resources are added to this bundle! :-)

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Created by © Queen's Educational Resources

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

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Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

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Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

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***DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

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Career Readiness | Customer Service Skills Activities

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CLICK ON PREVIEW BUTTON FOR A CLOSER LOOK!!

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ABOUT THIS BUNDLE

★ Topic - Career Readiness / Customer Service Skills

★ Includes 5 Products

★ 651 pages

★ Suitable for Middle and High School Students

★ Career Readiness / Life Skills

★ Print and Digital (PDF and Google Slides)

★ Includes a Total of 12 Google Slide Links

★ Files are completely organized!

★ Answer Keys included for Lesson and Activity Worksheets!

This BUNDLE includes the following 5 products:

▶️ Customer Service Lesson and PowerPoint Packet

▶️ Customer Service Activity Worksheets and Answer Keys

▶️ Customer Service Scenario Task Cards and Worksheets

▶️ Customer Service Writing/Discussion Questions

▶️ Job Interview Questions Task Cards and Worksheets

As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. Their patience and professionalism will be put to the test. When interacting with customers, it is essential to have excellent customer service skills. The more skills students master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

This Customer Service Mega BUNDLE provides a wide range of opportunities for students to:

► examine and understand what customer service is, why it is important, and how it impacts consumers.
► learn essential customer service skills and practices that will help equip them to address customer needs and foster positive customer experiences.
► explore behaviors and attitudes that illustrate poor customer service and great customer service.
► learn and develop workplace readiness skills and understand key principles for engaging customers who are challenging while working in the workplace.
► role-play scenarios to practice and highlight effective customer service skills. They will practice techniques to handle irate, difficult, and demanding customers and offer solutions to customer problems.
► prepare students for job interviews.

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These customer service activities provide students the opportunity to practice:

✨ Dealing with difficult,problematic, dissatisfied, or angry customers.
✨ Identifying various perspectives involved when dealing with unhappy customers.
✨ Resolving customer conflict / Conflict Resolution Skills
✨ Maintaining professionalism and decorum in difficult or tense situations.
✨ Perspective-taking - View issues from a customer’s viewpoint to help them empathize with an unhappy customer.
✨ Effective communication
✨ Emotion control

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This resource correlates to other workplace readiness skills including:

⭐ Demonstrating positive work ethic

⭐ Demonstrating conflict resolution capabilities

⭐ Demonstrating effective speaking and listening skills

⭐ Coping/Managing difficult situations

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Items included:

✠ Lesson and PowerPoint Packet

✠ Activity Worksheets

✠ Scenarios

✠ Writing/Discussion Questions

✠ Job Interview Questions

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ITEMS INCLUDED IN EACH PRODUCT

▶️ Resource #1: Customer Service Lesson and PowerPoint Packet

▶ Folder #1: Customer Service Lesson Plan and PowerPoint Packet

★ Lesson Plan (PDF/Uneditable) (8 pages)

★ EDITABLE Hard Copy Lesson Plan (8 pages)

★ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)

★ Lesson POWERPOINT (76 Slides!! / Uneditable)

★ Detailed Answer Keys / Suggested Responses

★ 2 Google Slide Links (Lesson Worksheets and PowerPoints)

★ Lesson Worksheets on Google Slides

★ Lesson PowerPoint on Google Slides

▶ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)

SCENARIO TASK CARDS

★ 12 COLORED Scenario Task Cards (12 Scenarios)
→ 12 COLORED Scenario Task Cards with Questions
→ 12 COLORED Scenario Task Cards without Questions

★ 12 B&W Scenario Task Cards (12 Scenarios)
→ 12 B&W Scenario Task Cards with Questions
→ 12 B&W Scenario Task Cards without Questions

SCENARIO WORKSHEETS

★ 12 Scenario Worksheets with Questions
★ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
★ List of Scenarios (1 page / Easy access for teachers)

SCENARIO POWERPOINTS

★ Scenario POWERPOINT (Scenarios ONLY)

★ Scenario POWERPOINT (Scenarios WITH Questions)

★ Scenario POWERPOWEROINT (Scenarios WITHOUT Questions – You generate your OWN Questions)

★ 2 Blank Scenario Slides (for you to generate your OWN scenarios and questions)

Google Slide Links
★ 5 Google Slide Links (Scenario PowerPoints)
→ Scenario Worksheets (with Questions)
→ Scenario Worksheets (without Questions - You generate your OWN Questions)
→ Scenario POWERPOINT (Scenarios ONLY)
→ Scenario POWERPOINT (Scenarios with Questions)
→ Scenario POWERPOWEROINT (Scenarios without Questions – You generate your OWN Questions)

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▶️ Resource #2: Customer Service Activity Worksheets and Answer Keys

★ 33 Customer Service Activity Worksheets

★ Detailed Answer Keys

★ Google Slides link

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▶️ Resource #3: Customer Service SCENARIO Task Cards and Worksheets

★ 48 BROWN/COLORED Task Cards (48 Scenarios)

→ 48 BROWN Task Cards with Questions

→ 48 BROWN Task Cards without Questions

★ 48 B&W Task Cards (48 Scenarios)

→ 48 B&W Task Cards WITH Questions

→ 48 B&W Task Cards WITHOUT Questions

★ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)

★ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)

★ List of Scenarios (5 pages / Easy access for teachers)

★ 2 Google Slide Links

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▶️ Resource #4: Customer Service Writing/Discussion Questions

★ 64 BLUE Question Task Cards (64 Questions)

★ 64 B&W Question Task Cards (64 Questions)

★ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
★ List of Questions (3 full pages / Easy Access for Teachers)
★ Google Slide Link

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▶️ Resource #5: Job Interview Questions Task Cards and Worksheets

★ 48 Job Interview Question Task Cards (7 different colors / 48 questions)
→ Blue
→ Dark Blue
→ Red
→ Purple
→ Teal
→ Brown
→ B&W

★ 48 Job Interview Question Worksheets (Same questions in the Task Cards)
★ List of Questions (2.5 pages / Easy access for teachers)
★ Google Slides Link

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This ENTIRE BUNDLE is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

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You might be interested in other Social Emotional Learning Worksheets and Answer Key PACKETS just like this:

• SEL Activity Worksheets Mega Bundle
• Anger Management
• Anxiety
• Conflict Resolution
• Customer Service
• Disagreements, Negotiation, Compromise
• Effective Communication
• Empathy
• Growth Mindset
• Leadership
• Moral and Ethical Dilemmas
• Peer Pressure
• Procrastination
• Reframing Negative Thoughts
• Relationships
• Risky Behaviors
• Self-Awareness
• Self-Control
• Social Awareness
• Social Boundaries and Personal Space
• Stress Management
• Time Management
• Toxic Behaviors

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Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

*******************************

LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram

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ITEMS INCLUDED IN EACH PRODUCT

▶️ Resource #1: Customer Service Lesson and PowerPoint Packet

✅ Folder #1: Customer Service Lesson Plan and PowerPoint Packet

------ Lesson Plan (PDF/Uneditable) (8 pages)

------ EDITABLE Hard Copy Lesson Plan (8 pages)

------ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)

------ Lesson POWERPOINT (76 Slides!! / Uneditable)

------ ANSWER KEYS / Suggested Responses

------ 2 Google Slide Links (Lesson Worksheets and PowerPoints)

Lesson Worksheets on Google Slides

Lesson PowerPoint on Google Slides

✅ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)

SCENARIO TASK CARDS

------ 12 COLORED Scenario Task Cards (12 Scenarios)

• 12 COLORED Scenario Task Cards with Questions
• 12 COLORED Scenario Task Cards without Questions

------ 12 B&W Scenario Task Cards (12 Scenarios)

• 12 B&W Scenario Task Cards with Questions
• 12 B&W Scenario Task Cards without Questions

SCENARIO WORKSHEETS

------ 12 Scenario Worksheets with Questions (Same scenarios in the Task Cards)
------ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
------ List of Scenarios (1 page / Easy access for teachers)

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▶️ Resource #2: Customer Service Activity Worksheets and Answer Keys

------ 33 Customer Service Activity Worksheets

------ ANSWER KEYS

------ Google Slides link

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▶️ Resource #3: Customer Service Scenario Task Cards and Worksheets

------ 48 BROWN/COLORED Scenario Task Cards (48 Scenarios)

• 48 BROWN Task Cards WITH Questions
• 48 BROWN Task Cards WITHOUT Questions

------ 48 B&W Scenario Task Cards (48 Scenarios)

• 48 B&W Task Cards WITH Questions
• 48 B&W Task Cards WITHOUT Questions

------ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)
------ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
------ List of Scenarios (5 pages / Easy access for teachers)
------ 2 Google Slide Links

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▶️ Resource #4: Customer Service Writing/Discussion Questions

------ 64 BLUE Question Task Cards (64 Questions)

------ 64 B&W Question Task Cards (64 Questions)

------ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
------ List of Questions (3 full pages / Easy Access for Teachers)
------ Google Slide Link

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▶️ Resource #5: Job Interview Questions Task Cards and Worksheets

------ 48 Job Interview Question Task Cards (7 different colors / 48 questions)

• Blue
• Dark Blue
• Red
• Purple
• Teal
• Brown
• B&W

------ 48 Job Interview Question Worksheets (Same questions in the Task Cards)
------ List of Questions (2.5 pages / Easy access for teachers)
------ Google Slides Link

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This ENTIRE BUNDLE is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

*******************************

You might be interested in other Social Emotional Learning Worksheets and Answer Key PACKETS just like this:

• SEL Activity Worksheets Mega Bundle
• Anger Management
• Anxiety
• Conflict Resolution
• Customer Service
• Disagreements, Negotiation, Compromise
• Effective Communication
• Empathy
• Growth Mindset
• Leadership
• Moral and Ethical Dilemmas
• Peer Pressure
• Procrastination
• Reframing Negative Thoughts
• Relationships
• Risky Behaviors
• Self-Awareness
• Self-Control
• Social Awareness
• Social Boundaries and Personal Space
• Stress Management
• Time Management
• Toxic Behaviors
• PRINT and DIGITAL (PDF and GOOGLE SLIDES)

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Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

*******************************

LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram

Social Skills Scenarios

This bundle is also included in the following discounted BUNDLES:

• SEL Mega Bundle
• Social Skills BUNDLE
• ELA/SEL MEGA BUNDLE

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ABOUT THIS BUNDLE

★ 192 Social Skills Scenarios

★ 248 pages

★ 11 Products / 11 Topics

★ Print and Digital (PDF and GOOGLE SLIDES)

★ Suitable for Grades 6-10

★ This is an SEL-related bundle!

★ The Task Cards and Worksheets are organized into categories to allow for easier access and use!

This Social Skills Scenario Bundle includes a total of:

------ 192 Scenario Task Cards

------ 192 Scenario Worksheets (same scenarios in the Task Cards - Print and Digital)

------ Google Slide Links (for Scenario Worksheets)

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SAVE $$$ by purchasing the Social Skills BUNDLE!!

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⭐ 192 Scenario Task Cards and 192 Scenario Worksheets - 11 TOPICS!

This bundle of 192 Social Skills Scenario Task Cards and Worksheets highlight real-life social scenarios and situations to help middle and high school students of all levels and abilities to practice and build social skills. These highly relevant scenarios can help students practice and develop important life skills needed to interact with others effectively, forge positive relationships, navigate conflicts, manage emotions and behaviors, and most importantly, build the confidence they need to overcome difficulties.

✅ The same scenarios on the Task Cards also come in Worksheet form with a question (and lines for students to respond to as a writing piece/prompt). Both the Task Cards and Worksheets are organized in eleven different sets/topics. There are 16 Worksheets for 10 topics and 32 worksheets for the Problem Solving topic making it a total of ELEVEN topics! (See topics below).

✅ PDF and GOOGLE SLIDES versions are included!! Text boxes have already been added to make it easier for you and your students!

✅ The Social Scenario Task Cards and Worksheets can be used as a part of a larger lesson, in guided small groups, whole-class discussions, partner discussion before sharing out with the larger group or class, or even one-on-one with a teacher, guidance counselor, or parent/guardian!

✅ These Worksheets are also excellent for Do Now activities, formative assessments, homework assignments, morning work, brain breaks, etc.

✅ You can print out the Task Cards on gloss paper or laminate them for optimal quality and shine. You may also organize them in a binder ring.

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The Social Scenario Task Cards and Worksheets included in this resource feature ELEVEN different topics and are organized in 11 different colors. Ten out of eleven sets contain 16 Social Skills Scenario Task Cards and Worksheets and one set (Problem Solving) contains 32 Task Cards and Worksheets. (10 Sets X 16 Scenarios = 160 + 32 (Problem Solving) = 192 Social Scenario Task Cards and Worksheets)

See topics below:

⭐ Kindness (16) pink

⭐ Empathy (16) blue

⭐ Friendship (16) orange

⭐ Good Manners (16) red

⭐ Giving Advice (16) black

⭐ Negotiating a Compromise (16) purple

⭐ Dealing with Conflict (16) green

⭐ Bullying, Teasing, Put-Downs (16) yellow

⭐ Effective Communication (16) grey

⭐ Interview Questions (16) light blue

⭐ Problem Solving (32) burgundy

Social Skills Scenario Topics

• Kindness, the pink cards, focus on being friendly, generous, and considerate to others through words and actions.
• Empathy, the blue cards, focus on noticing and understanding others’ feelings, thoughts, and conditions from their perspectives, being sensitive to others, and identifying others’ points of view even when you disagree with them.
• Friendship, the orange cards, focus on thoughtfulness, how to be close but allow for space, communicating effectively when in disagreement, and maintaining mutual trust and support.
• Good Manners, the red cards, focus on proper etiquette, being polite, courteous, thoughtful, and respectful of others in different types of situations.
• Giving Advice, the black cards, focus on expanding students’ abilities to share good advice and suggest solutions for different situations and problems.
• Negotiating a Compromise, the purple cards, focus on negotiating differences and engaging in compromise to resolve conflict instead of engaging in conflict. This can help students practice and improve conflict management skills.
• Dealing with Conflict, the green cards, focus on navigating through difficult situations and responding to them effectively and maturely. Students have opportunities to practice and adopt healthy ways of solving interpersonal problems.
• Bullying, Teasing, Put-Downs, the yellow cards, focus on addressing issues related to bullying behavior and reinforcing acts of kindness, cooperation, and tolerance.
• Effective Communication, the grey cards, focus on using communication skills to help resolve conflict – and prevent them from occurring, articulating messages with a pleasant attitude, and handling and communicating negative feelings in a positive way.
• Interview Questions, the light blue cards, focus on students practicing personalizing responses to 16 commonly asked interview questions (applicable for any job they apply for). Students focus on their choice of words when highlighting their skills and experiences and learn what is appropriate to say and what is not appropriate to say.
• Problem Solving, the burgundy cards, focuses on students finding solutions to problems or dealing with them effectively without causing further conflicts.

These fun, real-life Social Scenario Task Cards allow students to discuss a variety of social situations, brainstorm coping skills, and evaluate best solutions in different scenarios.

How/When To Use Scenario Task Cards

• Role-Playing: Students can collaborate in pairs or groups to act out a variety of scenarios and demonstrate appropriate responses. Role-playing activities can also be used to show how skills are used improperly and then asking the 'audience' to help reenact properly. This activity can ultimately improve confidence, communication, and assertiveness skills.
• Icebreaker: This can be a great way to start a meeting, training session, or team-building activity. It’s also a great way to get students to get to know each other and buy into the purpose of an upcoming activity or lesson.
• Play Writing Exercise: Students can work in groups to create skits or scenes then perform the skit for the class.
• Writing Response: Students can be given a task scenario to read and then write their responses. Students can switch papers with a partner who then reads their responses and determines whether they agree/disagree with their responses/approaches to these real-life scenarios.
• Discussion: Students can discuss the Social Scenario Task Cards in groups or whole class. They can discuss things like “What would you do?”, “Why would you do that?”, and “What are some other approaches you could consider?”

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SAVE A TON OF $$$ by purchasing the Social Skills BUNDLE!!

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You may purchase Task Cards and Worksheets separately:

• 192 Social Skills Scenario Task Cards (only)
• 192 Social Skills Scenario Worksheets (only)

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Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

*******************************

LET'S CONNECT:

• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram
• TeachShare