The Evolution of Fashion Lesson (slides & notehelper)
By Mandy LaCour
Elevate your Fashion Design curriculum with this comprehensive and engaging resource designed specifically for high school students! This resource is perfect for educators looking to simplify their lesson planning while providing an interactive and informative experience for their students.
What's Included:
This presentation covers:
Suggested Timeline:
Visit my store for MORE products!!!
Fashion Terms & Cycles Lesson (slides & notehelper)
By Mandy LaCour
Elevate your Fashion Design curriculum with this comprehensive and engaging resource designed specifically for high school students! This resource is perfect for educators looking to simplify their lesson planning while providing an interactive and informative experience for their students.
What's Included:
This presentation covers:
Suggested Timeline:
Other Fashion Lessons Available
Visit my store for MORE products!!!
AVID Career Debate Activity - Speed Philosophical Chairs for Team Building
By Teach Savvy Store
AVID Career Debate Activity - Speed Philosophical Chairs for Team Building: Use this career-themed AVID speed philosophical chairs icebreaker activity to promote debate through dialogue and public speaking in your classroom! Students will not only learn what speed philosophical chairs is but they will enjoy some exciting dialogue through 20 fun debate topics.
For example, students will choose to agree or disagree with the statement, "There should be a salary cap for celebrities like athletes and actors."
⭐AVID BUNDLE⭐
⭐Public Speaking Bundle⭐
⭐Speed Philosophical Chairs Bundle⭐
⭐College & Career Bundle⭐
Directions:
What's Included:
*These resources are available for Outschool teachers to purchase without the need for extra licenses.
Check out other AVID resources HERE!
Check out more Speed Philosophical Chairs resources HERE!
Check out more Public Speaking resources HERE!
Check out more Collaboration resources HERE!
AVID College Debate Activity - Speed Philosophical Chairs for Team Building
By Teach Savvy Store
AVID College Debate Activity - Speed Philosophical Chairs for Team Building: Use this college-themed AVID speed philosophical chairs icebreaker activity to promote debate through dialogue and public speaking in your classroom as well as get students in the college spirit! Students will not only learn what speed philosophical chairs is but they will enjoy some exciting dialogue through 20 fun debate topics.
For example, students will choose to agree or disagree with the statement, "College should be free."
⭐AVID BUNDLE⭐
⭐Public Speaking Bundle⭐
⭐Speed Philosophical Chairs Bundle⭐
⭐College & Career Bundle⭐
Directions:
What's Included:
*These resources are available for Outschool teachers to purchase without the need for extra licenses.
Check out other AVID resources HERE!
Check out more Speed Philosophical Chairs resources HERE!
Check out more Public Speaking resources HERE!
Check out more Collaboration resources HERE!
AVID The Big Game - Sunday Bowl College Research and One-Pager
By Teach Savvy Store
The Big Game - Sunday Bowl College Research and One-Pager: Empower your students to explore the academic journey of their favorite football player, enhancing critical research skills and fostering a deeper connection to the game! This resource includes clear directions, a curated list of reputable college research websites, and a one-pager template with step-by-step instructions.
✨AVID Growing Bundle✨
What's Included:
Directions:
More College Research Resources:
Turkey in Disguise Career Research Project
Reindeer in Disguise College Research
AVID Resources
Writing Resources
AVID Close Reading Activity and Comprehension Practice - Marking the Text
By KJ Inspired Resources
Use these marking the text Instructional Practice slides with instructions to help students understand why we mark our text and learn to remember how to correctly mark a text in order to gain a deeper understanding of it's main ideas and important evidence. These slides provides step-by-step instructions to guide students in the process of marking the text!
⭐Save 30% with the year-long MEGA Games and Activities Bundle!⭐
⭐Save 30% with the year-long Team Building Bundle!⭐
Directions:
Uses:
Click HERE to see our other AVID resources. We also have several great AVID bundle options available down below!
AVID Mega Growing Bundle
AVID Teambuilding Bundle
AVID Writing Bundle
AVID Sub Plans - Editable WICOR Activities - Digital Choice Board
By KJ Inspired Resources
Use this Editable WICOR AVID digital Choice Board to add writing, inquiry, collaboration, organization and reading into your class! Have students complete pieces for sub plans, final exams or study hall time! Simply share a forced copy of the spreadsheet with your students.
Get the WICOR Boards Growing Bundle HERE!
✨AVID Mega Growing Bundle✨
✨AVID Teambuilding Bundle✨
✨AVID Writing Bundle✨
What's Included:
Editable AVID WICOR Choice Board in Google Sheets
Activities Included:
Writing
Inquiry
Collaboration
Organization
Reading
Click HERE to see our other AVID resources. We also have several great AVID bundle options available down below!
More WICOR Choice boards...
Back to School
Fall
End of Year
AVID Mega Growing Bundle
AVID Teambuilding Bundle
AVID Writing Bundle
AVID Lessons Bundle
AVID Common High School Job Interview Tips and Mock Questions
By KJ Inspired Resources
Do you want to give your students real-world, valuable knowledge that will help them prepare for future high school job interviews? Help AVID students stand out in their high school job intereviews with these Common High School Job Interview Tips and Mock Question slides!
What's Included:
Uses:
Click HERE to see our other AVID resources. We also have several great AVID bundle options available down below!
AVID Mega Growing Bundle
AVID Teambuilding Bundle
AVID Writing Bundle
*Note this product may be used in brick and mortar classes as well as virtual systems like Outschool.
AVID Tutorial Focused Notes Digital Lesson - Using Graphic Organizers on TRFs
By KJ Inspired Resources
Are you an AVID teacher looking for an easy way for students to learn and practice the focus note taking process while learning how to use graphic organizers in their Tutorial Request Forms? You came to the right place! This AVID Focused Note Taking Lesson Plan with Google Slides and Rubric has everything you need to have your students practice the very important skill of note taking while learning the importantce and benefits of using a graphic organizer for their tutorial. This lesson is ready to go! Teach whole group OR have students follow along by sharing the google slides link with them. This way they have access to all the links provided!
What's Included:
Note Taking Process and Lesson:
Click HERE to see our other AVID resources. We also have several great AVID bundle options available down below!
AVID Mega Growing Bundle
AVID Teambuilding Bundle
AVID Writing Bundle
Follow KJ Inspired Resources:
TeachShare Store
Tik Tok
Editable AVID Fall WICOR Choice Board | Autumn Sub Plans & Digital Activities
By KJ Inspired Resources
Your students will love this editable AVID Fall WICOR Choice Board, perfect for Halloween, Thanksgiving, or any autumn lesson plan. These digital sub plans include activities aligned with WICOR strategies, focusing on writing, inquiry, collaboration, organization, and reading. Ideal for keeping students focused during the fall season!
Great for assessments, sub plans, supplemental lessons, lesson planning, and more!
*Please note: all activities in this digital choice are digital but most activities can also be printed if you wish
Get the WICOR Boards Growing Bundle HERE!
✨AVID Mega Growing Bundle✨
✨AVID Teambuilding Bundle✨
✨AVID Writing Bundle✨
What's Included:
Editable AVID WICOR Choice Board in Google Sheets
Activities Included:
Writing
Inquiry
Collaboration
Organization
Reading
Click HERE to see our other AVID resources. We also have several great AVID bundle options available down below!
More AVID choice boards...
General WICOR Choice Board
End of Year WICOR Choice Board
Back to School WICOR Choice Board
AVID Back to School Sub Plans- Editable WICOR Activities - Digital Choice Board
By KJ Inspired Resources
Use this back to school editable WICOR AVID digital Choice Board to add writing, inquiry, collaboration, organization and reading into your class with some fun back to school themes! Have students complete pieces for sub plans, final exams or study hall time. Simply, make any edits you wish and share a forced copy of the spreadsheet with your students.
*Please note: all activities in this digital choice are digital but most activities can also be printed if you wish
⭐AVID Back to School Bundle!⭐
Get the WICOR Boards Growing Bundle HERE!
✨AVID Mega Growing Bundle✨
✨AVID Teambuilding Bundle✨
✨AVID Writing Bundle✨
What's Included:
Editable AVID WICOR Choice Board in Google Sheets
Activities Included:
Writing
Inquiry
Collaboration
Organization
Reading
Click HERE to see our other AVID resources. We also have several great AVID bundle options available down below!
More WICOR Choice boards...
General Version
Fall
End of Year
More AVID back to school resources...
Drawing Challenge
30 Second Speeches
AVID End of the Year Sub Plans- Editable WICOR Activities - Digital Choice Board
By KJ Inspired Resources
Use this end of the year editable WICOR AVID digital Choice Board to add writing, inquiry, collaboration, organization and reading into your class with some fun summer themes! Have students complete pieces for sub plans, final exams or study hall time. Simply, make any edits you wish and share a forced copy of the spreadsheet with your students.
*Please note: all activities in this digital choice are digital but most activities can also be printed if you wish
Get the WICOR Boards Growing Bundle HERE!
Get the AVID End-of-Year Bundle HERE!
✨AVID Mega Growing Bundle✨
✨AVID Teambuilding Bundle✨
✨AVID Writing Bundle✨
What's Included:
Editable AVID WICOR Choice Board in Google Sheets
Activities Included:
Writing
Inquiry
Collaboration
Organization
Reading
Click HERE to see our other AVID resources. We also have several great AVID bundle options available down below!
More WICOR Choice boards...
General Version
Back to School
Fall
You may also like...
AVID End-of-Year Drawing Challenge
AVID Sub Plans - Editable WICOR Template in Google Sheets - Digital Choice Board
By KJ Inspired Resources
Use this Blank Editable WICOR AVID digital Choice Board to add writing, inquiry, collaboration, organization and reading into your class! Put in your own activities and have students complete pieces for sub plans, final exams or study hall time! Simply share a forced copy of the spreadsheet with your students.
Get the WICOR Boards Growing Bundle HERE!
✨AVID Mega Growing Bundle✨
✨AVID Teambuilding Bundle✨
✨AVID Writing Bundle✨
More WICOR Choice boards...
General Version
Back to School
Fall
End of Year
What's Included:
Space for:
Click HERE to see our other AVID resources. We also have several great AVID bundle options available down below!
AVID Mega Growing Bundle
AVID Teambuilding Bundle
AVID Writing Bundle
AVID Lessons Bundle
Germs and Different Types of Precautions
By Melissa W
Creating a presentation on isolation precautions involves defining them as preventive measures in healthcare to prevent infection spread. Three types exist: contact, droplet, and airborne precautions. Examples include gloves for contact, masks for droplet, and N95 respirators for airborne.
How the heart works: The Cardiovascular System
By Melissa W
Blood flow through the heart. This presentation explains how the blood flows through the heart. Simple and easy to understand.
SUPER MEGA HEALTHCARE CTE BUNDLE!
By Melissa W
A mega bundle of resources. 56 items for a special price!! For a LIMITED time! There are so many great resources for Phlebotomy, Patient care tech, and CCMA!
Phlebotomy Bundle: Great for Test Prep! 11 Items
By Melissa W
Includes 11 different items, from task cards to worksheets, crossword puzzles, and order of draw cheat sheets. 11 items for a great discounted price!
Introduction to Customer Service Lesson | Career Readiness Lesson and Activities
By Queen's Educational Resources
Introduction to Customer Service Lesson | Career Readiness Lesson and Activities
*******************************
CLICK ON GREEN PREVIEW BUTTON FOR A CLOSER LOOK!!
*******************************
ABOUT THIS RESOURCE
★ Topic - Career Readiness / Customer Service
★ 208 pages (including PowerPoint Slides)
★ Print and Digital (PDF, PowerPoint, and Google Slides)
★ Career Readiness and Life Skills Resource
★ Suitable for Middle and High School Students
★ Includes 7 Google Slide Links (Everything is also included Digitally)
★ 2 Customer Service Video Links with Activities and KEYS
★ ANSWER KEYS included
★ NO Nonsense Pages
*******************************
This resource includes TWO FOLDERS:
▶️ Folder #1: Customer Service Lesson Plan and PowerPoint Packet
★ Lesson Plan (PDF/Uneditable) (8 pages)
★ EDITABLE Hard Copy Lesson Plan (8 pages)
★ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)
★ Lesson POWERPOINT (76 Slides!! / Uneditable)
★ Detailed Answer Keys / Suggested Responses
★ 2 Google Slide Links (Lesson Worksheets and PowerPoints)
★ Lesson Worksheets on Google Slides
★ Lesson PowerPoint on Google Slides
▶️ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)
SCENARIO TASK CARDS
★ 12 COLORED Scenario Task Cards (12 Scenarios)
→ 12 COLORED Scenario Task Cards with Questions
→ 12 COLORED Scenario Task Cards without Questions
★ 12 B&W Scenario Task Cards (12 Scenarios)
→ 12 B&W Scenario Task Cards with Questions
→ 12 B&W Scenario Task Cards without Questions
SCENARIO WORKSHEETS
★ 12 Scenario Worksheets with Questions
★ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
★ List of Scenarios (1 page / Easy access for teachers)
SCENARIO POWERPOINTS
★ Scenario POWERPOINT (Scenarios ONLY)
★ Scenario POWERPOINT (Scenarios WITH Questions)
★ Scenario POWERPOWEROINT (Scenarios WITHOUT Questions – You generate your OWN Questions)
★ 2 Blank Scenario Slides (for you to generate your OWN scenarios and questions)
Google Slide Links
★ 5 Google Slide Links (Scenario PowerPoints)
→ Scenario Worksheets (with Questions)
→ Scenario Worksheets (without Questions - You generate your OWN Questions)
→ Scenario POWERPOINT (Scenarios ONLY)
→ Scenario POWERPOINT (Scenarios with Questions)
→ Scenario POWERPOWEROINT (Scenarios without Questions – You generate your OWN Questions)
*******************************
This ENTIRE resource is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs to assist students who accidentally delete text boxes and/or when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.
*******************************
As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.
This HUGE Customer Service Lesson and PowerPoint Packet is an INTRODUCTION to Customer Service.
This resource focuses on the following objectives:
✔ Students will examine and understand what customer service is, why it is important, and how it impacts consumers.
✔ Students will learn five essential customer service skills and practices that will help equip them to address customer needs and foster positive customer experiences.
✔ Students will explore behaviors and attitudes that illustrate poor customer service and great customer service.
✔ Students will learn and develop workplace readiness skills and understand key principles for engaging customers who are challenging while working in the workplace.
✔ Students will role-play scenarios to practice and highlight effective customer service skills. They will practice techniques to handle irate, difficult, and demanding customers and offer solutions to customer problems.
*******************************
Resource Items and Descriptions
▶️ LESSON PLAN and Lesson Worksheets
★ Total of 45 pages
★ PDF and Editable Hard Copy Lesson
★ Includes Customer Service videos and links
★ Print and Digital (Text Boxes Already Created)
★ Answer Keys included
✅ This Lesson and PowerPoint Packet includes a DETAILED Lesson Plan (PDF and Editable version) that guides you step-by-step on how to introduce the concept of Customer Service.
✅ Activity worksheets and Answer Keys are included to support ALL sections of the lesson plan.
✅ To make this lesson plan SUPER ACCESSIBLE and easy to follow, I included a picture/image of the worksheet that you will use/distribute to students for that section of the lesson. This visual guidance is shown on the left side of the lesson plan! No need to “figure out” what worksheets to use – it explicitly SHOWS you which ones to use for each section of the lesson plan.
✅ Some activity worksheets have been differentiated!
✅ I also included an editable hardcopy lesson plan version so you can tailor it to meet the needs of your students.
Students will learn what Customer Service is and explore, review, understand, and practice 5 essential customer service skills and practices that will help equip them to address customer needs and foster positive experiences. The five essential skills that students will develop a deeper comprehension about and practice include:
⭐ Active Listening
⭐ Effective Communication
⭐ Expressing Empathy
⭐ Apologizing
⭐ Conflict Resolution
For each of the Five Customer Service Skills, students will engage in Quick Write activities (to spark discussions and build background knowledge) AND complete engaging, fun activities centered around common, real life customer service scenarios related to these topics. All activity worksheets are included as well as Answer Keys / Suggested Responses to help you facilitate discussions and support students in the learning.
Prior to diving into these five essential skills, students will watch two brief customer service-related videos where they will observe, analyze, evaluate, and discuss customer service attitudes and behaviors presented in the videos. Video Links, activities (for each video), and ANSWER KEYS are also all included!
*******************************
▶️ Lesson POWERPOINT (76 Slides)
★ 76 Slides (NO nonsense slides)
★ Uneditable (due to copyright purposes)
★ PowerPoint and Digital (Text Boxes in both variations already created)
★ Student Interactive (Includes student slides for students to add responses)
★ Answer Key Slides included
This resource includes a Lesson PowerPoint of 76 slides (uneditable / PowerPoint and Digital). The PowerPoint is interactive and consists of “instruction” slides, student response slides, and some ANSWER KEY slides. For instance, a slide with instructional content and questions are on one slide, while on the next slide is a “student response” version slide where you can have students type their responses (if you decide to share the PowerPoint with them - text boxes already created), and the slide after that is an ANSWER KEY slide to help you facilitate discussion.
Depending on how you share the PowerPoint with them, students can engage with the slides as you instruct! SUPER EASY TO DELIVER! Again, this entire PowerPoint is ALSO included in Google Slides with text boxes already created for students to type in their responses.
Don't want either variation? NO BIGGIE! Just delete the slide after saving the "original" one.
▶️ PowerPoint Usage Tips
✅ You can tweak the format of this PowerPoint in several ways! For instance, if you only want to keep or use the “instruction” slides and not use the student response version slides, NO PROBLEM, all you have to do is delete slides you don’t want to use. (Just make sure you first save or make a copy of the entire presentation in case you want to use or revisit the other slides at a later time).
✅ You can copy and paste all “student response” version slides into another PowerPoint and send them to students to complete.
✅ You can mix and match slides.
▶️ Customer Service Lesson PowerPoint features:
★ Includes 76 slides (No nonsense slides)
★ All 76 slides are included on Google Slides as well.
★ The PowerPoint is interactive – “Student-version” slides are included where students can type in their answers to questions.
★ The PowerPoint includes images that reflect diversity and clearly align to the content/information presented in the slides.
★ PowerPoint slides are visually appealing (and contain unique borders, fonts, and clipart)
★ Includes Answer Key slides
★ Uneditable due to copyright purposes (I would love to accommodate you if you need anything changed)
*******************************
▶️ Scenario Packet (FOLDER #2)
Learning about possible customer service scenarios is a great way to prepare students for any future customer issues. Included in this packet are 12 highly relevant customer service scenarios that give students a hands-on approach to experiencing and practicing “real-life” examples of great and poor customer service. It gives students an opportunity to hone their customer service and conflict management skills.
The 12 scenarios come in FIVE variations (also included in Google Slides – 5 Google Slide Links)
✨ Variation #1: Scenario Worksheets with Questions - Students write or type their responses on the lines provided - PDF and Digital)
✨ Variation #2: Scenario Worksheets without Questions - There is space for you to generate your OWN question, and students copy down the question and then answer it on the lines provided - PDF and Digital).
✨ Variation #3: Scenario POWERPOINT (Scenarios only) - This variation can be used to display on the board, have discussions about, review, discuss/generate different questions about the scenarios, etc. - PowerPoint and Digital)
✨ Variation #4: Scenario POWERPOINT with Questions - Students can type in their responses either on the PowerPoint itself, if you share it with them, or on Google Slides! Text boxes have already been created - PowerPoint and Digital)
✨ Variation #5: Scenario POWERPOWEROINT - Scenarios without Questions – You generate your OWN Questions - PowerPoint and Digital)
⭐ Two “BLANK” slides have been included for you to add your OWN scenarios and questions.
These scenarios offers opportunities for you to:
► bridge knowledge gaps and/or point students in the right direction based on their responses to the scenarios.
► test your students’ knowledge about the qualities required for exceptional customer service in any workplace.
► have students practice how to effectively resolve conflicts and diffuse difficult customer situations.
► determine how students would approach typical situations in the workplace.
► train your students how to handle potential difficult situations, provide great customer service, de- escalate conflicts, and practice effective communication.
*******************************
❤️ Role-Playing ❤️
Students can discuss or role-play these common customer service scenarios and present worst/best case scenarios to the class. One student can act as the customer and the other can act as the employee handling the situation. Teacher and student observers can provide feedback and other possible scenario solutions. These highly relatable scenarios provide opportunities for students to demonstrate customer-service skills.
Customer Service Scenario IDEAS:
✨ After reading scenarios, you can hold a class discussion about the variety of strategies students can use to deal with difficult customers and deliver great customer service. Additionally, the scenarios can be used to discuss appropriate vs. inappropriate responses, actions, behaviors, and attitudes when handling customers in these situations.
✨ Student observers can identify effective customer service strategies being used in the role plays as well as offer constructive criticism about how students performed in their roles as customer service agents. They can offer other possible scenario solutions.
✨ One student role-plays as a customer and the other as a service representative. They can act out how each side might handle the given scenario, and once the issue is resolved, they switch roles. This will help them understand each side of the situation.
*******************************
This packet offers opportunities for teachers to help their students learn a variety of critical concepts and skills related to customer service as they prepare for employment. Students will be able to practice how to effectively resolve conflicts and diffuse difficult customer situations. It also offers a variety of activities that will help students explore qualities required for exceptional customer service in any workplace. Detailed ANSWER KEYS are included to help you facilitate learning and discussions!
This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives, particularly in their workplace. We can all agree that honing customer service skills and conflict management skills takes time and practice, practice, practice! These fun real-life exercises can help sharpen your students’ customer service skills and ultimately make them more confident in the workplace!
This resource correlates to other workplace readiness skills including:
✷ Demonstrating positive work ethic
✷ Demonstrating conflict resolution capabilities
✷ Demonstrating effective speaking and listening skills
✷ Coping with difficult situations
The customer service lesson and activities provide students the opportunity to practice:
✷ Dealing with difficult, dissatisfied, or angry customers.
✷ Identifying various perspectives involved when dealing with unhappy customers.
✷ Resolving customer conflict / Conflict resolution.
✷ Maintaining professionalism and decorum in difficult or tense situations.
✷ Perspective-taking - View issues from a customer’s viewpoint to help them empathize with an unhappy customer.
✷ Effective communication
✷ Emotion control
*******************************
This resource is also included in the following discounted BUNDLES:
*******************************
Other CUSTOMER SERVICE resources you might be interested in:
*******************************
Created by © Queen's Educational Resources / All Rights Reserved
Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.
*******************************
Click here to FOLLOW ME!
Please feel free to email me if you have any questions!
queenseducationalresources@gmail.com
*******************************
Interested in REAL-LIFE SCENARIOS?
Checkout my REAL-LIFE SCENARIOS LIBRARY!
*******************************
Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!
*******************************
DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!
❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)
*******************************
LET'S CONNECT:
Career Readiness Skills | Customer Service Skills and Activities BUNDLE
By Queen's Educational Resources
Career Readiness | Customer Service Skills Activities
*******************************
CLICK ON PREVIEW BUTTON FOR A CLOSER LOOK!!
*******************************
ABOUT THIS BUNDLE
★ Topic - Career Readiness / Customer Service Skills
★ Includes 5 Products
★ 651 pages
★ Suitable for Middle and High School Students
★ Career Readiness / Life Skills
★ Print and Digital (PDF and Google Slides)
★ Includes a Total of 12 Google Slide Links
★ Files are completely organized!
★ Answer Keys included for Lesson and Activity Worksheets!
This BUNDLE includes the following 5 products:
▶️ Customer Service Lesson and PowerPoint Packet
▶️ Customer Service Activity Worksheets and Answer Keys
▶️ Customer Service Scenario Task Cards and Worksheets
▶️ Customer Service Writing/Discussion Questions
▶️ Job Interview Questions Task Cards and Worksheets
As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. Their patience and professionalism will be put to the test. When interacting with customers, it is essential to have excellent customer service skills. The more skills students master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.
This Customer Service Mega BUNDLE provides a wide range of opportunities for students to:
► examine and understand what customer service is, why it is important, and how it impacts consumers.
► learn essential customer service skills and practices that will help equip them to address customer needs and foster positive customer experiences.
► explore behaviors and attitudes that illustrate poor customer service and great customer service.
► learn and develop workplace readiness skills and understand key principles for engaging customers who are challenging while working in the workplace.
► role-play scenarios to practice and highlight effective customer service skills. They will practice techniques to handle irate, difficult, and demanding customers and offer solutions to customer problems.
► prepare students for job interviews.
*******************************
These customer service activities provide students the opportunity to practice:
✨ Dealing with difficult,problematic, dissatisfied, or angry customers.
✨ Identifying various perspectives involved when dealing with unhappy customers.
✨ Resolving customer conflict / Conflict Resolution Skills
✨ Maintaining professionalism and decorum in difficult or tense situations.
✨ Perspective-taking - View issues from a customer’s viewpoint to help them empathize with an unhappy customer.
✨ Effective communication
✨ Emotion control
*******************************
This resource correlates to other workplace readiness skills including:
⭐ Demonstrating positive work ethic
⭐ Demonstrating conflict resolution capabilities
⭐ Demonstrating effective speaking and listening skills
⭐ Coping/Managing difficult situations
*******************************
Items included:
✠ Lesson and PowerPoint Packet
✠ Activity Worksheets
✠ Scenarios
✠ Writing/Discussion Questions
✠ Job Interview Questions
*******************************
ITEMS INCLUDED IN EACH PRODUCT
▶️ Resource #1: Customer Service Lesson and PowerPoint Packet
▶ Folder #1: Customer Service Lesson Plan and PowerPoint Packet
★ Lesson Plan (PDF/Uneditable) (8 pages)
★ EDITABLE Hard Copy Lesson Plan (8 pages)
★ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)
★ Lesson POWERPOINT (76 Slides!! / Uneditable)
★ Detailed Answer Keys / Suggested Responses
★ 2 Google Slide Links (Lesson Worksheets and PowerPoints)
★ Lesson Worksheets on Google Slides
★ Lesson PowerPoint on Google Slides
▶ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)
SCENARIO TASK CARDS
★ 12 COLORED Scenario Task Cards (12 Scenarios)
→ 12 COLORED Scenario Task Cards with Questions
→ 12 COLORED Scenario Task Cards without Questions
★ 12 B&W Scenario Task Cards (12 Scenarios)
→ 12 B&W Scenario Task Cards with Questions
→ 12 B&W Scenario Task Cards without Questions
SCENARIO WORKSHEETS
★ 12 Scenario Worksheets with Questions
★ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
★ List of Scenarios (1 page / Easy access for teachers)
SCENARIO POWERPOINTS
★ Scenario POWERPOINT (Scenarios ONLY)
★ Scenario POWERPOINT (Scenarios WITH Questions)
★ Scenario POWERPOWEROINT (Scenarios WITHOUT Questions – You generate your OWN Questions)
★ 2 Blank Scenario Slides (for you to generate your OWN scenarios and questions)
Google Slide Links
★ 5 Google Slide Links (Scenario PowerPoints)
→ Scenario Worksheets (with Questions)
→ Scenario Worksheets (without Questions - You generate your OWN Questions)
→ Scenario POWERPOINT (Scenarios ONLY)
→ Scenario POWERPOINT (Scenarios with Questions)
→ Scenario POWERPOWEROINT (Scenarios without Questions – You generate your OWN Questions)
*******************************
▶️ Resource #2: Customer Service Activity Worksheets and Answer Keys
★ 33 Customer Service Activity Worksheets
★ Detailed Answer Keys
★ Google Slides link
*******************************
▶️ Resource #3: Customer Service SCENARIO Task Cards and Worksheets
★ 48 BROWN/COLORED Task Cards (48 Scenarios)
→ 48 BROWN Task Cards with Questions
→ 48 BROWN Task Cards without Questions
★ 48 B&W Task Cards (48 Scenarios)
→ 48 B&W Task Cards WITH Questions
→ 48 B&W Task Cards WITHOUT Questions
★ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)
★ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
★ List of Scenarios (5 pages / Easy access for teachers)
★ 2 Google Slide Links
*******************************
▶️ Resource #4: Customer Service Writing/Discussion Questions
★ 64 BLUE Question Task Cards (64 Questions)
★ 64 B&W Question Task Cards (64 Questions)
★ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
★ List of Questions (3 full pages / Easy Access for Teachers)
★ Google Slide Link
*******************************
▶️ Resource #5: Job Interview Questions Task Cards and Worksheets
★ 48 Job Interview Question Task Cards (7 different colors / 48 questions)
→ Blue
→ Dark Blue
→ Red
→ Purple
→ Teal
→ Brown
→ B&W
★ 48 Job Interview Question Worksheets (Same questions in the Task Cards)
★ List of Questions (2.5 pages / Easy access for teachers)
★ Google Slides Link
*******************************
This ENTIRE BUNDLE is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.
*******************************
You might be interested in other Social Emotional Learning Worksheets and Answer Key PACKETS just like this:
*******************************
Created by © Queen's Educational Resources / All Rights Reserved
Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.
*******************************
Click here to FOLLOW ME!
Please feel free to email me if you have any questions!
queenseducationalresources@gmail.com
*******************************
Interested in REAL-LIFE SCENARIOS?
Checkout my REAL-LIFE SCENARIOS LIBRARY!
*******************************
Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!
*******************************
DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!
❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)
*******************************
LET'S CONNECT:
*******************************
ITEMS INCLUDED IN EACH PRODUCT
▶️ Resource #1: Customer Service Lesson and PowerPoint Packet
✅ Folder #1: Customer Service Lesson Plan and PowerPoint Packet
------ Lesson Plan (PDF/Uneditable) (8 pages)
------ EDITABLE Hard Copy Lesson Plan (8 pages)
------ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)
------ Lesson POWERPOINT (76 Slides!! / Uneditable)
------ ANSWER KEYS / Suggested Responses
------ 2 Google Slide Links (Lesson Worksheets and PowerPoints)
Lesson Worksheets on Google Slides
Lesson PowerPoint on Google Slides
✅ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)
SCENARIO TASK CARDS
------ 12 COLORED Scenario Task Cards (12 Scenarios)
------ 12 B&W Scenario Task Cards (12 Scenarios)
SCENARIO WORKSHEETS
------ 12 Scenario Worksheets with Questions (Same scenarios in the Task Cards)
------ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
------ List of Scenarios (1 page / Easy access for teachers)
*******************************
▶️ Resource #2: Customer Service Activity Worksheets and Answer Keys
------ 33 Customer Service Activity Worksheets
------ ANSWER KEYS
------ Google Slides link
*******************************
▶️ Resource #3: Customer Service Scenario Task Cards and Worksheets
------ 48 BROWN/COLORED Scenario Task Cards (48 Scenarios)
------ 48 B&W Scenario Task Cards (48 Scenarios)
------ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)
------ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
------ List of Scenarios (5 pages / Easy access for teachers)
------ 2 Google Slide Links
*******************************
▶️ Resource #4: Customer Service Writing/Discussion Questions
------ 64 BLUE Question Task Cards (64 Questions)
------ 64 B&W Question Task Cards (64 Questions)
------ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
------ List of Questions (3 full pages / Easy Access for Teachers)
------ Google Slide Link
*******************************
▶️ Resource #5: Job Interview Questions Task Cards and Worksheets
------ 48 Job Interview Question Task Cards (7 different colors / 48 questions)
------ 48 Job Interview Question Worksheets (Same questions in the Task Cards)
------ List of Questions (2.5 pages / Easy access for teachers)
------ Google Slides Link
*******************************
This ENTIRE BUNDLE is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.
*******************************
You might be interested in other Social Emotional Learning Worksheets and Answer Key PACKETS just like this:
*******************************
Created by © Queen's Educational Resources / All Rights Reserved
Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.
*******************************
Click here to FOLLOW ME!
Please feel free to email me if you have any questions!
queenseducationalresources@gmail.com
*******************************
Interested in REAL-LIFE SCENARIOS?
Checkout my REAL-LIFE SCENARIOS LIBRARY!
*******************************
Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!
*******************************
DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!
❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)
*******************************
LET'S CONNECT: