10th Grade Career and Technical Education Task Cards

Job Interview Questions

This resource is also included in the following discounted resources:

• Social Skills BUNDLE
• 192 Social Skills Scenario Task Cards and 192 Worksheets BUNDLE
• ELA/SEL MEGA BUNDLE

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About this resource

• Topic - Career Readiness / Job Interview Questions
• 20 pages
• Print and Digital (PDF and GOOGLE SLIDES)
• Suitable for high elementary, middle, and high school students, students with social challenges, autism, ADHD, learning disabilities, ELL’s, and Special ED

This resource includes:

---- 16 Interview Questions Scenario Task Cards

---- 16 Interview Questions Scenario Worksheets (same scenarios in Task Cards)

---- Google Slides Link

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You might be interested in a more in-depth product related to Job Interviews:

▶️ Job Interview Questions Task Cards and Worksheets

**********************************

This resource is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

**********************************

16 Interview Questions Social Skills Scenario Task Cards and Worksheets

This resource includes 16 Interview Question Scenario Task Cards and Worksheets that focus on students practicing personalizing responses to 16 commonly asked interview questions (applicable for any job they apply for). Students focus on their choice of words when highlighting their skills and experiences and learn what is appropriate to say and what is not appropriate to say on an interview. What's great about these questions is that they require students to reflect about their interpersonal skills, approaches to answering difficult questions "on the spot", and overall character, behavior, and demeanor.

The Task Cards and Worksheets contain the same Interview Questions.

• These Task Cards and Worksheets provide great opportunities for students of all levels and abilities to practice and build career readiness skills, confidence, effective communication, and a sense of professionalism.

• This resource is included in PDF and GOOGLE SLIDES versions. Text boxes have already been added to make it easier for you and your students!

• The Task Cards can be used in guided small groups, whole-class discussions, partner discussion before sharing out with the larger group or class, or even one-on-one with a teacher, guidance counselor, or parent/guardian! Students can even create role plays or perform "mock" interviews and receive feedback from teachers and students regarding their performances as well as their responses to questions.

• You can print the Task Cards out on gloss paper or regular paper and laminate. You may also organize it in a binder ring.

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You might be interested in the following Career Readiness Skills resources:

▶️Customer Service/Career Readiness Mega Bundle

▶️ Customer Service Lesson and PowerPoint Packet

▶️ Customer Service Activity Worksheets and Answer Keys

▶️ Customer Service Scenario Task Cards and Worksheets

▶️ Customer Service Writing/Discussion Questions

▶️ Job Interview Questions Task Cards and Worksheets

**********************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

**********************************
© Queen's Educational Resources / All Rights Reserved.
Your purchase includes one license. If you are looking for multiple copies, please be sure to purchase additional licenses.

**********************************
Interested in realistic adults, teens, and kids clipart? Check out my Queen's Clipart Gallery!
**********************************

Click here to FOLLOW ME!
Please feel free to email me if you have any questions!
queenseducationalresources@gmail.com
**********************************

***DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

**********************************
LET'S CONNECT:

• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram
• TeachShare

This no=prep lesson expands High School students' understanding of work beyond paid employment, exploring the value of unpaid tasks, volunteer work, and home responsibilities. Through discussion, visuals, and reflection, it challenges traditional views, highlighting the diversity and significance of all forms of work.

The resource features:

• Editable 10 slide PowerPoint File
• 20 pre-made Job cards for the sorting activity
• Detailed Lesson plan for two activities
• Possible solution for sorting activity (Students can sort how they wish as they

Each activity aligns with key curriculum standards, equipping students with the skills to analyze and synthesize information, preparing them for the complexities of adult financial responsibilities.

Australian Curriculum Links:

- Career and Enterprise Curriculum

- Engagement with economic and social issues, aiding in the development of personal and societal financial responsibility (ACHASSK119, ACHASSK135).

Visit my blog for a detailed explanation of the impact this resource has had on my students and how it can transform your history program into a dynamic learning experience that goes beyond the traditional curriculum.

Enjoy this resource! Don't forget to follow my store for more awesome products and rate this product for your TeachShare credits :)

People that have purchased this resource have also purchased -

US focused curriculum resources

✅ ➡ USA History

✅ ➡ USA History Unit One

✅ ➡ USA History Unit Two

✅ ➡ USA History Unit Three

✅ ➡ USA History Unit Four

✅ ➡ USA History Unit Five

✅ ➡ American Revolution

✅ ➡ ⚔ US Civil War

Curriculum resources

Medieval History

Vikings

The Spanish conquest of the Americas

The Black Death

Renaissance
Medieval Japan
Ottoman Empire

✅ ➡ World War One

✅ ➡ Nazi Germany

✅ ➡ ✈ World War Two

✅ ➡ v ☭️ Cold War

✅ ➡ Australian History

✅ ➡ ⚙ Industrial Revolution

and

Subscribe to my Teaching Newsletter for a Great freebie!

Follow us!!!!!

Instagram

https://www.instagram.com/yugenlearning/

Pinterest

https://www.pinterest.com.au/yugenlearning/

TeachShare Store

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Please share feedback to help me improve my resources for you.

Career Readiness | Job Interview Questions | Customer Service Questions

ABOUT THIS RESOURCE

★ Topic – Job Interview Questions

★ 135 pages

★ Print and Digital (PDF and Google Slides)

★ Features 48 Job Interview Questions

★ Questions come in three variations: Task Cards, Worksheets, and Digital/Google Slides

★ Suitable for Middle and High School Students

★ Google Slide Link

★ Career Readiness

This resource includes:
★ 48 Job Interview Question Task Cards (7 different colors / 48 questions)
→ Blue
→ Dark Blue
→ Red
→ Purple
→ Teal
→ Brown
→ B&W

★ 48 Job Interview Question Worksheets (Same questions in the Task Cards)
★ List of Questions (2.5 pages / Easy access for teachers)
★ Google Slides Link

*******************************

As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Encountering emotional, demanding, or difficult customers as well as tricky situations is just inevitable and part of the job. Students will eventually be "quizzed" on how they would handle difficult customers and situations during interviews for a job! Interviewers want to know if your students, your soon-to-be employees, will be productive team members in their workplace.

These interview questions are a great way to:

⭐ prepare students for job interviews.

⭐ measure what students know and do not know about customer service.

⭐ introduce students to the concept of customer service.

⭐ determine what customer service concepts students need to learn or explore further.

⭐ help students reflect about what they know and what they’ve learned about customers service.

⭐ to assess students’ comprehension on customer service related issues and situations.

⭐ better prepare students for future employment.

These customer service-related job interview questions will reveal useful information about what students know while encouraging them to "think on their feet." Seeing how they react speaks volumes about how they will handle real-life situations.

This resource includes a total of 48 Job Interview Questions related to customers and customer service. It encourages students to think about the overarching concepts of customer service, test their knowledge and explore qualities required for exceptional customer service in any workplace, and how to appropriately and professionally handle difficult customers and situations.

You can ask students to answer the questions in their class journals, in groups (or with their partners), or as part of a class discussion. You can even give students the "hot seat" and have them answer job interview questions in front of the class❗

This resource makes a great addition to any class or course that needs to cover customer service or career readiness because the context is based on experiences your students will eventually face in the workplace.

*******************************

RESOURCE ITEMS:

▶️ JOB INTERVIEW QUESTION TASK CARDS (7 COLORS)

✅ This resource includes 48 Job Interview Question Task Cards  (both Colored and B&W). You can use the interview questions as discussion topics or writing prompts – or BOTH! It’s a great way to spark some interesting conversations about how to answer job interview questions.

✅ These Task Cards can be used as part of a larger lesson, in guided small groups, whole-class discussions, partner discussion before sharing out with the larger group or class, or even one-on-one with a teacher, guidance counselor, or parent/guardian!

✅ These Task Cards contain the same questions in the Worksheets.

✅ You can print the Task Cards out on gloss paper or regular paper and laminate. You may also organize them in a binder ring.

▶️ Job Interview Questions WORKSHEETS (Print and Digital)

✅ This resource also includes 48 WORKSHEETS with lines and an interview question, so students can write their responses. Students can answer the questions either on paper, or on Google Slides!

✅ These worksheets contain the same questions in the Task Cards.

✅ The worksheets are also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

▶️ List of Interview Questions (Easy Access for Teachers – 2.5 pages)

Also included is a 2.5-page complete LIST OF QUESTIONS to allow easier access for teachers to read and select questions to work with. These are the same questions listed in the Task Cards and Worksheets.

*******************************

❌ Lesson plans are not included. These worksheets can be used in addition to your own lesson plans and in such a way that best meets the needs of your students.

*******************************

This resource is also included in the following discounted bundle:

• Customer Service/Career Readiness Mega Bundle
• SEL Mega Bundle

*******************************

Other CUSTOMER SERVICE resources you might be interested in:

• Customer Service/Career Readiness Mega Bundle
• Customer Service Lesson and PowerPoint Packet
• Customer Service Activity Worksheets and Answer Keys
• Customer Service Scenario Task Cards and Worksheets
• Customer Service Writing/Discussion Questions

*******************************

Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

*******************************

LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram

This no=prep lesson expands High School students' understanding of work beyond paid employment, exploring the value of unpaid tasks, volunteer work, and home responsibilities. Through discussion, visuals, and reflection, it challenges traditional views, highlighting the diversity and significance of all forms of work.

The resource features:

• Editable 10 slide PowerPoint File
• 20 pre-made Job cards for the sorting activity
• Detailed Lesson plan for two activities
• Possible solution for sorting activity (Students can sort how they wish as they

Each activity aligns with key curriculum standards, equipping students with the skills to analyze and synthesize information, preparing them for the complexities of adult financial responsibilities.

Australian Curriculum Links:

- Career and Enterprise Curriculum

- Engagement with economic and social issues, aiding in the development of personal and societal financial responsibility (ACHASSK119, ACHASSK135).

Visit my blog for a detailed explanation of the impact this resource has had on my students and how it can transform your history program into a dynamic learning experience that goes beyond the traditional curriculum.

Enjoy this resource! Don't forget to follow my store for more awesome products and rate this product for your TeachShare credits :)

People that have purchased this resource have also purchased -

US focused curriculum resources

✅ ➡ USA History

✅ ➡ USA History Unit One

✅ ➡ USA History Unit Two

✅ ➡ USA History Unit Three

✅ ➡ USA History Unit Four

✅ ➡ USA History Unit Five

✅ ➡ American Revolution

✅ ➡ ⚔ US Civil War

Curriculum resources

Medieval History

Vikings

The Spanish conquest of the Americas

The Black Death

Renaissance
Medieval Japan
Ottoman Empire

✅ ➡ World War One

✅ ➡ Nazi Germany

✅ ➡ ✈ World War Two

✅ ➡ v ☭️ Cold War

✅ ➡ Australian History

✅ ➡ ⚙ Industrial Revolution

and

Subscribe to my Teaching Newsletter for a Great freebie!

Follow us!!!!!

Instagram

https://www.instagram.com/yugenlearning/

Pinterest

https://www.pinterest.com.au/yugenlearning/

TeachShare Store

https://www.TeachShare.com/Store/Yugen-Learning

Please share feedback to help me improve my resources for you.

Career Readiness Skills | Customer Service Writing and Discussion Questions

ABOUT THIS RESOURCE

★ Topic – Career Readiness | Customer Service

★ 99 pages

★ Print and Digital (PDF and Google Slides)

★ Features 64 Customer Service Writing/Discussion Questions

★ Questions come in three variations: Task Cards, Worksheets, and Digital/Google Slides

★ Suitable for Middle and High School Students

★ Google Slides Link

This resource includes:
★ 64 BLUE Question Task Cards (64 Questions)

★ 64 B&W Question Task Cards (64 Questions)

★ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
★ List of Questions (3 full pages / Easy Access for Teachers)
★ Google Slide Link

*******************************

As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with all kinds of emotional, demanding, and difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

This resource includes a total of 64 Writing/Discussion Questions related to customers and customer service. It encourages students to think about the overarching concepts of customer service. This resource can help students explore qualities required for exceptional customer service in any workplace, determine how to appropriately and professionally deal with difficult customers, and test their knowledge about how to handle everyday work challenges.

The questions can be used for the following:

⭐ to measure what students know and do not know about customer service.

⭐ to introduce students to the concept of customer service.

⭐ to determine what customer service concepts students need to learn or explore further.

⭐ to help students reflect about what they’ve learned about customers service.

⭐ to assess students’ comprehension.

✅ You can ask students to answer the questions in their class journal, in groups (or with their partners), or as part of a class discussion.

✅ This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives.

*******************************

RESOURCE ITEMS:

▶️ QUESTION TASK CARDS (COLOR and B&W)

✅ This resource includes 64 Customer Service Writing/Discussion Question Task Cards  (both Colored and B&W). You can use the questions/prompts as discussion topics or writing prompts – or BOTH! It’s a great way to spark some interesting conversations about mindsets and thinking habits/patterns related to customer service.

✅ You can use the B&W Task Cards to print out on ANY color paper!

✅ These Task Cards can be used as part of a larger lesson, in guided small groups, whole-class discussions, partner discussion before sharing out with the larger group or class, or even one-on-one with a teacher, guidance counselor, or parent/guardian!

✅ These Task Cards contain the same questions in the Worksheets.

✅ You can print the Task Cards out on gloss paper or regular paper and laminate. You may also organize them in a binder ring.

▶️ Writing/Discussion WORKSHEETS (Print and Digital)

✅ This resource also includes 64 Customer Service Writing/Discussion WORKSHEETS with lines and a question, so students can write their responses. Students can answer the questions either on paper, or on Google Slides!

✅ These worksheets contain the same questions in the Task Cards.

✅ The worksheets are also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

▶️ List of Questions (Easy Access for Teachers – 3 pages)

Also included is a 3-page complete LIST OF QUESTIONS to allow easier access for teachers to read and select questions to work with. These are the same questions listed in the Task Cards and Worksheets.

*******************************
❌ Lesson plans are not included. This resource can be used in addition to your own lesson plans and in such a way that best meets the needs of your students.

*******************************

This resource is also included in the following discounted bundle:

• Customer Service/Career Readiness Mega Bundle
• SEL Mega Bundle

*******************************

Other CUSTOMER SERVICE resources you might be interested in:

• Customer Service/Career Readiness Mega Bundle
• Customer Service Lesson and PowerPoint Packet
• Customer Service Activity Worksheets and Answer Keys
• Customer Service Scenario Task Cards and Worksheets
• Customer Service / Job Interview Questions Task Cards and Worksheets

*******************************

Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

*******************************

LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram

Customer Service Scenarios | Career Readiness Scenarios | Customer Scenarios

ABOUT THIS RESOURCE

★ Topic - Career Readiness / Customer Service

★ 149 pages

★ Print and Digital (PDF and Google Slides)

★ Features 48 Customer Service SCENARIOS

★ Scenarios come in three variations: Task Cards, Worksheets, and Digital/Google Slides

★ Suitable for Middle and High School Students

★ Real-Life Scenarios!

★ Includes 2 Google Slide Links

This resource includes:

★ 48 BROWN/COLORED Task Cards (48 Scenarios)

→ 48 BROWN Task Cards with Questions

→ 48 BROWN Task Cards without Questions

★ 48 B&W Task Cards (48 Scenarios)

→ 48 B&W Task Cards WITH Questions

→ 48 B&W Task Cards WITHOUT Questions

★ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)

★ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)

★ List of Scenarios (5 pages / Easy access for teachers)

★ 2 Google Slide Links

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This resource is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs to assist students who accidentally delete text boxes and/or when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

*********************************

As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

Customer service scenarios are difficult situations that could include upset, angry, and disappointed customers that students are likely to encounter in the workplace. Students may encounter these typical situations while working, or even be quizzed on how they would handle them while interviewing for a job! Learning about possible customer service scenarios is a great way to prepare students for any future customer issues. These customer service scenarios give students a hands-on approach to experiencing and practicing “real-life” examples of good and poor customer service while honing their customer service and conflict management skills. It is important to prepare your students (or any “employee-to-be”) for as many different situations as possible.

These scenarios offers opportunities for you to:

► bridge knowledge gaps and/or point students in the right direction based on their responses to the scenarios.

► test your students’ knowledge about the qualities required for exceptional customer service in any workplace.

► have students practice how to effectively resolve conflicts and diffuse difficult customer situations.

► determine how students would approach typical situations in the workplace.

► train your students how to handle potential situations, provide great customer service, de- escalate conflicts, and practice effective communication.

❤️ Role-Playing ❤️

Students can discuss or role-play common customer service scenarios and present worst/best case scenarios to the class. One student can act as the customer and the other can act as the employee handling the situation. Teacher and student observers can provide feedback and other possible scenario solutions. These highly relatable scenarios provide opportunities for students to demonstrate customer-service skills.

❤️ Customer Service Scenario IDEAS ❤️

✸ After reading scenarios, you can hold a class discussion about the variety of strategies students can use to deal with difficult customers and deliver great customer service. Additionally, the scenarios can be used to discuss appropriate vs. inappropriate responses, actions, behaviors, and attitudes when handling customers in these situations.

✸ Student observers can identify effective customer service strategies being used in the role plays as well as offer constructive criticism about how students performed in their roles as customer service agents. They can offer other possible scenario solutions.

✸ One student role-plays as a customer and the other as a service representative. They can act out how each side might handle the given scenario, and once the issue is resolved, they switch roles. This will help them understand each side of the situation.

✨ This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives. We can all agree that honing customer service skills and conflict management skills takes time and practice, practice, practice! These fun real-life exercises can help sharpen your students’ customer service skills and ultimately make them more confident in the workplace!

*********************************

RESOURCE ITEMS:

▶️ SCENARIO TASK CARDS (BROWN and B&W)

This resource includes 48 Customer Service Scenario Task Cards  (both BROWN and B&W). The Task Cards include highly relevant scenarios that students can relate to followed by questions related to how they would effectively deal with the challenges (and difficult customers) presented in the scenarios.

These Task Cards include 4 variations:

✔ 48 Brown Task Cards WITH Questions

✔ 48 Brown Task Cards WITHOUT Questions

✔ 48 B&W Task Cards WITH Questions

✔ 48 B&W Task Cards WITHOUT Questions

✅ You can use the B&W Task Cards to print out on ANY color paper!

✅ These Task Cards can be used as part of a larger lesson, in guided small groups, whole-class discussions, partner discussion before sharing out with the larger group or class, or even one-on-one with a teacher, guidance counselor, or parent/guardian!

✅ These Task Cards contain the same scenarios in the Scenario Worksheets.

✅ You can print the Task Cards out on gloss paper or regular paper and laminate. You may also organize them in a binder ring.

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▶️ TWO SETS OF SCENARIO WORKSHEETS (Print and Digital - YAY!)

This resource also includes 48 Customer Service Scenario WORKSHEETS with lines and a question(s), so students can write their responses. Students can answer the questions about the scenarios either on paper or on Google Slides! These worksheets contain the same scenarios in the Task Cards.

The worksheets come in TWO Variations:

► Worksheet Variation #1: This set of 48 worksheets include a question for students to answer after reading and reflecting about the scenarios.

► Worksheet Variation #2: This set of 48 worksheets does NOT include a question after the scenarios. A space has been provided for you to generate your OWN question(s)!

► BOTH sets of Worksheets have been included on Google Slides with text boxes already created to make it easier for you and your students. For the Worksheet set in which you generate your own question, you may type in a question before sharing documents with your students! If you want to use the "Print/PDF" version that does not include the question, all you have to do is generate a question that you can have students copy down, or that you write yourself in the space provided, before making copies and distributing to students! Super easy and accessible!

*********************************

▶️ GOOGLE SLIDES

This packet includes two DIGITAL Worksheet versions!

✥ Worksheet Variation #1 - Scenarios with Question

✥ Worksheet Variation #2 - Scenarios without Question (You generate your OWN!)

*********************************

▶️ List of Scenarios (Easy Access for Teachers – 5 pages)

Also included is a 5-page complete LIST OF SCENARIOS to allow easier access for teachers to read and select scenarios to work with. These are the same scenarios listed in the Task Cards and Worksheets.

*********************************

❌ Lesson plans are not included. These scenarios can be used in addition to your own lesson plans and in such a way that best meets the needs of your students.

*********************************

Other CUSTOMER SERVICE resources you might be interested in:

• Customer Service/Career Readiness Mega Bundle
• Customer Service Lesson and PowerPoint Packet
• Customer Service Activity Worksheets and Answer Keys
• Customer Service Writing/Discussion Questions
• Job Interview Questions Task Cards and Worksheets

*******************************

Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

*******************************

LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram

Leadership Questions | Leadership Skills | Leadership Worksheets | Career Readiness

This resource is also included in the following discounted Bundles:

• Leadership BUNDLE
• SEL Mega Bundle

*******************************

ABOUT THIS RESOURCE
✥ Leadership Questions
✥ 94 pages
✥ Print and Digital (PDF and Google Slides)
✥ Suitable for Middle and High School Students
✥ Career Readiness-related resource!

This resource includes:

------ 60 Leadership Writing/Discussion Prompt Task Cards
► 60 Colored Task Cards 
► 60 B&W Task Cards 

------ 60 Leadership Writing Discussion Prompt Worksheets (Same questions in Task Cards)

------ List of 60 Leadership Scenarios – 3.5 pages (Easy Access for Teachers)

------ Google Slide Link

*******************************

✨ We live in a highly competitive society where leadership is necessary to ensure success both in school and in the workplace. This resource features 60 Writing/Discussion Leadership Prompts that familiarizes students with the different aspects of leadership. These writing/discussion prompts can help students explore what it means to be a leader in all kinds of situations further encouraging them to start thinking about how they can both develop and/or improve their own leadership skills and behaviors.

✨ You can use the prompts as discussion topics or writing prompts – or BOTH! It’s a great way to spark some interesting conversations about what it means to be a leader.

✨ You may also use these writing/discussion prompts to assess what students already know about what leadership means and what more you need to do to further develop their comprehension of leadership.

✨ You can also have students role-play some of the ideas presented in the Task Cards! It would be super fun to see how students would demonstrate leadership behaviors! (You can then have others critique their responses, behaviors, and actions. Hey, it’s all part of leadership – Delivering, receiving, and responding to constructive feedback, even as they role-play!)

*******************************

▶️ The 60 Writing/Discussion Leadership Prompts are included in two versions:

★ Task Card Form (Colored and B&W)

★ Worksheet Form (with lines for students to write their answers)

⭐Worksheet Form is already included in Google Slides (Yes, all 60 of them!!) - with text boxes already created - to make it easier for you and your students to delve right into them without having to create the text boxes yourself! WHOOP WHOOP!

The 60 Writing/Discussion Leadership Prompts can be used in the following ways:

★ Quick Write
★ Do Now Question
★ Launch Activity
★ Reflection Question
★ Assessment
★ Classwork Assignment
★ Homework Assignment
★ “When You’re Done with Everything” Assignment (LOL!)
★ Pair Discussion
★ Role-Play
★ In Debates

★ Subplans

Topics covered:
⭐ Qualities and Characteristics of an Effective Leader
⭐ Communication
⭐ Motivation
⭐ Conflict Resolution
⭐ Opposing Viewpoints
⭐ Delivering and Receiving Constructive Feedback
⭐ Delegation
⭐ Dealing with Setbacks and Challenges
⭐ Personal Growth
⭐ Influence
⭐ Decision-Making
⭐ Self-Reflections

✅ The Task Cards contain beautiful, appealing background paper, border, fonts, and watercolor! - Very visually appealing!

✅ These Task Cards can be used as part of a larger lesson, in guided small groups, whole-class discussions, partner discussion before sharing out with the larger group or class, or even one-on-one with a teacher, guidance counselor, or parent/guardian!

✅ These Task Cards contain the same Writing/Discussion Leadership Prompts in the Worksheets. You can print the Task Cards out on gloss paper or regular paper and laminate. You may also organize them in a binder ring.

✅ This resource is included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

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▶️ 60 Leadership Writing/Discussion Worksheets (same prompt in the Task Cards)

This resource also includes 60 Leadership Writing/Discussion WORKSHEETS with lines, so students can write their responses. Students can answer the questions about Leadership either on paper, or on Google Slides! These worksheets contain the same questions in the Task Cards.

▶️ List of Scenarios (Easy Access for Teachers – 3.5 pages)

Also included is a 3.5-page complete LIST OF LEADERSHIP questions to allow easier access for teachers to read and select questions to work with. These are the same questions listed in the Task Cards and Worksheets!

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Lesson plans are not included. These activity and writing prompt worksheets can be used as a resource with your own lesson plans and in such a way that best meets the needs of your students.

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Save $$$ by purchasing the Leadership BUNDLE!!

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Other Leadership resources you might be interested in:

• Leadership BUNDLE
• Leadership POWERPOINT and Activity Worksheet Packet
• Leadership Activity Worksheets and ANSWER KEYS
• Leadership Scenario Task Cards and Worksheets

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Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

*******************************

LET'S CONNECT:

• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram
• TeachShare

Social Emotional Learning Resources

SEL BUNDLE OF BUNDLES

• 160 resources - and still GROWING!
• ALL SEL products
• Approximately 12,950+ pages
• PRINT and DIGITAL versions
• Suitable for Middle School and High School Students
• CONSTANTLY Growing!!!

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This GROWING ALL Social Emotional Learning Mega Bundle includes:

A BUNDLE OF BUNDLES!

• 192 Social Skills Scenario Task Cards and 192 Worksheets Bundle
• Anger Management Bundle
• Anxiety Bundle
• Body Image Bundle
• Bullying Bundle
• Conflict Resolution Bundle
• COVID-19 Pandemic Packet
• Customer Service/Career Readiness Mega Bundle
• Embarrassing Moments Task Cards and Worksheets
• Emotional Check-In Bundle
• Empathy Bundle
• Financial Literacy | Financial Responsibility Bundle
• Friendship Task Cards and Worksheets Bundle
• Growth Mindset Bundle
• Internal Conflicts Reading Passage Packets
• Leadership Bundle
• Moral Dilemma Bundle
• Negotiation and Compromise Bundle
• Organizational Skills Bundle
• Peer Pressure Bundle
• Positive Affirmation Bundle
• Reframing Negative Thoughts Bundle
• Relationship Bundle
• Resilience Bundle
• SEL Activity Worksheets Mega Bundle
• Self-Awareness Bundle
• Self-Control Bundle
• Self-Care Bundle
• Self-Advocacy Bundle
• Sex Education Scenario Packet
• Social Awareness Bundle
• Social Boundaries and Personal Space Bundle
• Social Cues Bundle
• Social Media Drama Bundle
• Social Skills Bundle
• Stress Management for Teens Bundle
• TikTok Drama Bundle
• Time Management Bundle
• Toxic Behaviors Bundle
• and SO MANY other individual resources
• Answer Keys!

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This Mega Bundle is a GROWING BUNDLE!

• EVERY SEL resource I create will be included in this bundle!!!

• This bundle is in alphabetical order to ensure that you can navigate with ease and find exactly what you need! :-)

• Purchasing at the current list price provides access to all future resources and bundles at no additional cost. List price will continue to change as new resources and bundles are added, but it will not affect your original purchase price!!!

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Click on individual resources for complete descriptions!

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This amazing SEL MEGA BUNDLE includes a variety of bundled resources (both print and digital) intended to help students understand and manage their emotions, set and achieve positive goals, feel and show empathy for others, establish and maintain positive relationships, make responsible decisions, navigate difficult situations, and be a better version

of themselves.

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Please make sure you are following me, so you can be notified when more resources are added to this bundle! :-)

*******************************

Created by © Queen's Educational Resources

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

***DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

*********************************
LET'S CONNECT:

• Queen's Clipart Gallery
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• My Website

Social Skills Scenarios

This bundle is also included in the following discounted BUNDLES:

• SEL Mega Bundle
• Social Skills BUNDLE
• ELA/SEL MEGA BUNDLE

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ABOUT THIS BUNDLE

★ 192 Social Skills Scenarios

★ 248 pages

★ 11 Products / 11 Topics

★ Print and Digital (PDF and GOOGLE SLIDES)

★ Suitable for Grades 6-10

★ This is an SEL-related bundle!

★ The Task Cards and Worksheets are organized into categories to allow for easier access and use!

This Social Skills Scenario Bundle includes a total of:

------ 192 Scenario Task Cards

------ 192 Scenario Worksheets (same scenarios in the Task Cards - Print and Digital)

------ Google Slide Links (for Scenario Worksheets)

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SAVE $$$ by purchasing the Social Skills BUNDLE!!

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⭐ 192 Scenario Task Cards and 192 Scenario Worksheets - 11 TOPICS!

This bundle of 192 Social Skills Scenario Task Cards and Worksheets highlight real-life social scenarios and situations to help middle and high school students of all levels and abilities to practice and build social skills. These highly relevant scenarios can help students practice and develop important life skills needed to interact with others effectively, forge positive relationships, navigate conflicts, manage emotions and behaviors, and most importantly, build the confidence they need to overcome difficulties.

✅ The same scenarios on the Task Cards also come in Worksheet form with a question (and lines for students to respond to as a writing piece/prompt). Both the Task Cards and Worksheets are organized in eleven different sets/topics. There are 16 Worksheets for 10 topics and 32 worksheets for the Problem Solving topic making it a total of ELEVEN topics! (See topics below).

✅ PDF and GOOGLE SLIDES versions are included!! Text boxes have already been added to make it easier for you and your students!

✅ The Social Scenario Task Cards and Worksheets can be used as a part of a larger lesson, in guided small groups, whole-class discussions, partner discussion before sharing out with the larger group or class, or even one-on-one with a teacher, guidance counselor, or parent/guardian!

✅ These Worksheets are also excellent for Do Now activities, formative assessments, homework assignments, morning work, brain breaks, etc.

✅ You can print out the Task Cards on gloss paper or laminate them for optimal quality and shine. You may also organize them in a binder ring.

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The Social Scenario Task Cards and Worksheets included in this resource feature ELEVEN different topics and are organized in 11 different colors. Ten out of eleven sets contain 16 Social Skills Scenario Task Cards and Worksheets and one set (Problem Solving) contains 32 Task Cards and Worksheets. (10 Sets X 16 Scenarios = 160 + 32 (Problem Solving) = 192 Social Scenario Task Cards and Worksheets)

See topics below:

⭐ Kindness (16) pink

⭐ Empathy (16) blue

⭐ Friendship (16) orange

⭐ Good Manners (16) red

⭐ Giving Advice (16) black

⭐ Negotiating a Compromise (16) purple

⭐ Dealing with Conflict (16) green

⭐ Bullying, Teasing, Put-Downs (16) yellow

⭐ Effective Communication (16) grey

⭐ Interview Questions (16) light blue

⭐ Problem Solving (32) burgundy

Social Skills Scenario Topics

• Kindness, the pink cards, focus on being friendly, generous, and considerate to others through words and actions.
• Empathy, the blue cards, focus on noticing and understanding others’ feelings, thoughts, and conditions from their perspectives, being sensitive to others, and identifying others’ points of view even when you disagree with them.
• Friendship, the orange cards, focus on thoughtfulness, how to be close but allow for space, communicating effectively when in disagreement, and maintaining mutual trust and support.
• Good Manners, the red cards, focus on proper etiquette, being polite, courteous, thoughtful, and respectful of others in different types of situations.
• Giving Advice, the black cards, focus on expanding students’ abilities to share good advice and suggest solutions for different situations and problems.
• Negotiating a Compromise, the purple cards, focus on negotiating differences and engaging in compromise to resolve conflict instead of engaging in conflict. This can help students practice and improve conflict management skills.
• Dealing with Conflict, the green cards, focus on navigating through difficult situations and responding to them effectively and maturely. Students have opportunities to practice and adopt healthy ways of solving interpersonal problems.
• Bullying, Teasing, Put-Downs, the yellow cards, focus on addressing issues related to bullying behavior and reinforcing acts of kindness, cooperation, and tolerance.
• Effective Communication, the grey cards, focus on using communication skills to help resolve conflict – and prevent them from occurring, articulating messages with a pleasant attitude, and handling and communicating negative feelings in a positive way.
• Interview Questions, the light blue cards, focus on students practicing personalizing responses to 16 commonly asked interview questions (applicable for any job they apply for). Students focus on their choice of words when highlighting their skills and experiences and learn what is appropriate to say and what is not appropriate to say.
• Problem Solving, the burgundy cards, focuses on students finding solutions to problems or dealing with them effectively without causing further conflicts.

These fun, real-life Social Scenario Task Cards allow students to discuss a variety of social situations, brainstorm coping skills, and evaluate best solutions in different scenarios.

How/When To Use Scenario Task Cards

• Role-Playing: Students can collaborate in pairs or groups to act out a variety of scenarios and demonstrate appropriate responses. Role-playing activities can also be used to show how skills are used improperly and then asking the 'audience' to help reenact properly. This activity can ultimately improve confidence, communication, and assertiveness skills.
• Icebreaker: This can be a great way to start a meeting, training session, or team-building activity. It’s also a great way to get students to get to know each other and buy into the purpose of an upcoming activity or lesson.
• Play Writing Exercise: Students can work in groups to create skits or scenes then perform the skit for the class.
• Writing Response: Students can be given a task scenario to read and then write their responses. Students can switch papers with a partner who then reads their responses and determines whether they agree/disagree with their responses/approaches to these real-life scenarios.
• Discussion: Students can discuss the Social Scenario Task Cards in groups or whole class. They can discuss things like “What would you do?”, “Why would you do that?”, and “What are some other approaches you could consider?”

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SAVE A TON OF $$$ by purchasing the Social Skills BUNDLE!!

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You may purchase Task Cards and Worksheets separately:

• 192 Social Skills Scenario Task Cards (only)
• 192 Social Skills Scenario Worksheets (only)

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Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

*******************************

LET'S CONNECT:

• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram
• TeachShare

Career Readiness | Customer Service Skills Activities

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CLICK ON PREVIEW BUTTON FOR A CLOSER LOOK!!

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ABOUT THIS BUNDLE

★ Topic - Career Readiness / Customer Service Skills

★ Includes 5 Products

★ 651 pages

★ Suitable for Middle and High School Students

★ Career Readiness / Life Skills

★ Print and Digital (PDF and Google Slides)

★ Includes a Total of 12 Google Slide Links

★ Files are completely organized!

★ Answer Keys included for Lesson and Activity Worksheets!

This BUNDLE includes the following 5 products:

▶️ Customer Service Lesson and PowerPoint Packet

▶️ Customer Service Activity Worksheets and Answer Keys

▶️ Customer Service Scenario Task Cards and Worksheets

▶️ Customer Service Writing/Discussion Questions

▶️ Job Interview Questions Task Cards and Worksheets

As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. Their patience and professionalism will be put to the test. When interacting with customers, it is essential to have excellent customer service skills. The more skills students master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

This Customer Service Mega BUNDLE provides a wide range of opportunities for students to:

► examine and understand what customer service is, why it is important, and how it impacts consumers.
► learn essential customer service skills and practices that will help equip them to address customer needs and foster positive customer experiences.
► explore behaviors and attitudes that illustrate poor customer service and great customer service.
► learn and develop workplace readiness skills and understand key principles for engaging customers who are challenging while working in the workplace.
► role-play scenarios to practice and highlight effective customer service skills. They will practice techniques to handle irate, difficult, and demanding customers and offer solutions to customer problems.
► prepare students for job interviews.

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These customer service activities provide students the opportunity to practice:

✨ Dealing with difficult,problematic, dissatisfied, or angry customers.
✨ Identifying various perspectives involved when dealing with unhappy customers.
✨ Resolving customer conflict / Conflict Resolution Skills
✨ Maintaining professionalism and decorum in difficult or tense situations.
✨ Perspective-taking - View issues from a customer’s viewpoint to help them empathize with an unhappy customer.
✨ Effective communication
✨ Emotion control

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This resource correlates to other workplace readiness skills including:

⭐ Demonstrating positive work ethic

⭐ Demonstrating conflict resolution capabilities

⭐ Demonstrating effective speaking and listening skills

⭐ Coping/Managing difficult situations

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Items included:

✠ Lesson and PowerPoint Packet

✠ Activity Worksheets

✠ Scenarios

✠ Writing/Discussion Questions

✠ Job Interview Questions

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ITEMS INCLUDED IN EACH PRODUCT

▶️ Resource #1: Customer Service Lesson and PowerPoint Packet

▶ Folder #1: Customer Service Lesson Plan and PowerPoint Packet

★ Lesson Plan (PDF/Uneditable) (8 pages)

★ EDITABLE Hard Copy Lesson Plan (8 pages)

★ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)

★ Lesson POWERPOINT (76 Slides!! / Uneditable)

★ Detailed Answer Keys / Suggested Responses

★ 2 Google Slide Links (Lesson Worksheets and PowerPoints)

★ Lesson Worksheets on Google Slides

★ Lesson PowerPoint on Google Slides

▶ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)

SCENARIO TASK CARDS

★ 12 COLORED Scenario Task Cards (12 Scenarios)
→ 12 COLORED Scenario Task Cards with Questions
→ 12 COLORED Scenario Task Cards without Questions

★ 12 B&W Scenario Task Cards (12 Scenarios)
→ 12 B&W Scenario Task Cards with Questions
→ 12 B&W Scenario Task Cards without Questions

SCENARIO WORKSHEETS

★ 12 Scenario Worksheets with Questions
★ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
★ List of Scenarios (1 page / Easy access for teachers)

SCENARIO POWERPOINTS

★ Scenario POWERPOINT (Scenarios ONLY)

★ Scenario POWERPOINT (Scenarios WITH Questions)

★ Scenario POWERPOWEROINT (Scenarios WITHOUT Questions – You generate your OWN Questions)

★ 2 Blank Scenario Slides (for you to generate your OWN scenarios and questions)

Google Slide Links
★ 5 Google Slide Links (Scenario PowerPoints)
→ Scenario Worksheets (with Questions)
→ Scenario Worksheets (without Questions - You generate your OWN Questions)
→ Scenario POWERPOINT (Scenarios ONLY)
→ Scenario POWERPOINT (Scenarios with Questions)
→ Scenario POWERPOWEROINT (Scenarios without Questions – You generate your OWN Questions)

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▶️ Resource #2: Customer Service Activity Worksheets and Answer Keys

★ 33 Customer Service Activity Worksheets

★ Detailed Answer Keys

★ Google Slides link

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▶️ Resource #3: Customer Service SCENARIO Task Cards and Worksheets

★ 48 BROWN/COLORED Task Cards (48 Scenarios)

→ 48 BROWN Task Cards with Questions

→ 48 BROWN Task Cards without Questions

★ 48 B&W Task Cards (48 Scenarios)

→ 48 B&W Task Cards WITH Questions

→ 48 B&W Task Cards WITHOUT Questions

★ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)

★ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)

★ List of Scenarios (5 pages / Easy access for teachers)

★ 2 Google Slide Links

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▶️ Resource #4: Customer Service Writing/Discussion Questions

★ 64 BLUE Question Task Cards (64 Questions)

★ 64 B&W Question Task Cards (64 Questions)

★ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
★ List of Questions (3 full pages / Easy Access for Teachers)
★ Google Slide Link

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▶️ Resource #5: Job Interview Questions Task Cards and Worksheets

★ 48 Job Interview Question Task Cards (7 different colors / 48 questions)
→ Blue
→ Dark Blue
→ Red
→ Purple
→ Teal
→ Brown
→ B&W

★ 48 Job Interview Question Worksheets (Same questions in the Task Cards)
★ List of Questions (2.5 pages / Easy access for teachers)
★ Google Slides Link

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This ENTIRE BUNDLE is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

*******************************

You might be interested in other Social Emotional Learning Worksheets and Answer Key PACKETS just like this:

• SEL Activity Worksheets Mega Bundle
• Anger Management
• Anxiety
• Conflict Resolution
• Customer Service
• Disagreements, Negotiation, Compromise
• Effective Communication
• Empathy
• Growth Mindset
• Leadership
• Moral and Ethical Dilemmas
• Peer Pressure
• Procrastination
• Reframing Negative Thoughts
• Relationships
• Risky Behaviors
• Self-Awareness
• Self-Control
• Social Awareness
• Social Boundaries and Personal Space
• Stress Management
• Time Management
• Toxic Behaviors

*******************************

Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

*******************************

LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram

*******************************

ITEMS INCLUDED IN EACH PRODUCT

▶️ Resource #1: Customer Service Lesson and PowerPoint Packet

✅ Folder #1: Customer Service Lesson Plan and PowerPoint Packet

------ Lesson Plan (PDF/Uneditable) (8 pages)

------ EDITABLE Hard Copy Lesson Plan (8 pages)

------ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)

------ Lesson POWERPOINT (76 Slides!! / Uneditable)

------ ANSWER KEYS / Suggested Responses

------ 2 Google Slide Links (Lesson Worksheets and PowerPoints)

Lesson Worksheets on Google Slides

Lesson PowerPoint on Google Slides

✅ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)

SCENARIO TASK CARDS

------ 12 COLORED Scenario Task Cards (12 Scenarios)

• 12 COLORED Scenario Task Cards with Questions
• 12 COLORED Scenario Task Cards without Questions

------ 12 B&W Scenario Task Cards (12 Scenarios)

• 12 B&W Scenario Task Cards with Questions
• 12 B&W Scenario Task Cards without Questions

SCENARIO WORKSHEETS

------ 12 Scenario Worksheets with Questions (Same scenarios in the Task Cards)
------ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
------ List of Scenarios (1 page / Easy access for teachers)

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▶️ Resource #2: Customer Service Activity Worksheets and Answer Keys

------ 33 Customer Service Activity Worksheets

------ ANSWER KEYS

------ Google Slides link

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▶️ Resource #3: Customer Service Scenario Task Cards and Worksheets

------ 48 BROWN/COLORED Scenario Task Cards (48 Scenarios)

• 48 BROWN Task Cards WITH Questions
• 48 BROWN Task Cards WITHOUT Questions

------ 48 B&W Scenario Task Cards (48 Scenarios)

• 48 B&W Task Cards WITH Questions
• 48 B&W Task Cards WITHOUT Questions

------ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)
------ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
------ List of Scenarios (5 pages / Easy access for teachers)
------ 2 Google Slide Links

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▶️ Resource #4: Customer Service Writing/Discussion Questions

------ 64 BLUE Question Task Cards (64 Questions)

------ 64 B&W Question Task Cards (64 Questions)

------ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
------ List of Questions (3 full pages / Easy Access for Teachers)
------ Google Slide Link

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▶️ Resource #5: Job Interview Questions Task Cards and Worksheets

------ 48 Job Interview Question Task Cards (7 different colors / 48 questions)

• Blue
• Dark Blue
• Red
• Purple
• Teal
• Brown
• B&W

------ 48 Job Interview Question Worksheets (Same questions in the Task Cards)
------ List of Questions (2.5 pages / Easy access for teachers)
------ Google Slides Link

*******************************

This ENTIRE BUNDLE is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

*******************************

You might be interested in other Social Emotional Learning Worksheets and Answer Key PACKETS just like this:

• SEL Activity Worksheets Mega Bundle
• Anger Management
• Anxiety
• Conflict Resolution
• Customer Service
• Disagreements, Negotiation, Compromise
• Effective Communication
• Empathy
• Growth Mindset
• Leadership
• Moral and Ethical Dilemmas
• Peer Pressure
• Procrastination
• Reframing Negative Thoughts
• Relationships
• Risky Behaviors
• Self-Awareness
• Self-Control
• Social Awareness
• Social Boundaries and Personal Space
• Stress Management
• Time Management
• Toxic Behaviors
• PRINT and DIGITAL (PDF and GOOGLE SLIDES)

*******************************

Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

*******************************

LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram