Career and Technical Education Worksheets

Career Readiness | Customer Service Skills Activities

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CLICK ON PREVIEW BUTTON FOR A CLOSER LOOK!!

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ABOUT THIS BUNDLE

★ Topic - Career Readiness / Customer Service Skills

★ Includes 5 Products

★ 651 pages

★ Suitable for Middle and High School Students

★ Career Readiness / Life Skills

★ Print and Digital (PDF and Google Slides)

★ Includes a Total of 12 Google Slide Links

★ Files are completely organized!

★ Answer Keys included for Lesson and Activity Worksheets!

This BUNDLE includes the following 5 products:

▶️ Customer Service Lesson and PowerPoint Packet

▶️ Customer Service Activity Worksheets and Answer Keys

▶️ Customer Service Scenario Task Cards and Worksheets

▶️ Customer Service Writing/Discussion Questions

▶️ Job Interview Questions Task Cards and Worksheets

As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. Their patience and professionalism will be put to the test. When interacting with customers, it is essential to have excellent customer service skills. The more skills students master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

This Customer Service Mega BUNDLE provides a wide range of opportunities for students to:

► examine and understand what customer service is, why it is important, and how it impacts consumers.
► learn essential customer service skills and practices that will help equip them to address customer needs and foster positive customer experiences.
► explore behaviors and attitudes that illustrate poor customer service and great customer service.
► learn and develop workplace readiness skills and understand key principles for engaging customers who are challenging while working in the workplace.
► role-play scenarios to practice and highlight effective customer service skills. They will practice techniques to handle irate, difficult, and demanding customers and offer solutions to customer problems.
► prepare students for job interviews.

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These customer service activities provide students the opportunity to practice:

✨ Dealing with difficult,problematic, dissatisfied, or angry customers.
✨ Identifying various perspectives involved when dealing with unhappy customers.
✨ Resolving customer conflict / Conflict Resolution Skills
✨ Maintaining professionalism and decorum in difficult or tense situations.
✨ Perspective-taking - View issues from a customer’s viewpoint to help them empathize with an unhappy customer.
✨ Effective communication
✨ Emotion control

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This resource correlates to other workplace readiness skills including:

⭐ Demonstrating positive work ethic

⭐ Demonstrating conflict resolution capabilities

⭐ Demonstrating effective speaking and listening skills

⭐ Coping/Managing difficult situations

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Items included:

✠ Lesson and PowerPoint Packet

✠ Activity Worksheets

✠ Scenarios

✠ Writing/Discussion Questions

✠ Job Interview Questions

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ITEMS INCLUDED IN EACH PRODUCT

▶️ Resource #1: Customer Service Lesson and PowerPoint Packet

▶ Folder #1: Customer Service Lesson Plan and PowerPoint Packet

★ Lesson Plan (PDF/Uneditable) (8 pages)

★ EDITABLE Hard Copy Lesson Plan (8 pages)

★ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)

★ Lesson POWERPOINT (76 Slides!! / Uneditable)

★ Detailed Answer Keys / Suggested Responses

★ 2 Google Slide Links (Lesson Worksheets and PowerPoints)

★ Lesson Worksheets on Google Slides

★ Lesson PowerPoint on Google Slides

▶ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)

SCENARIO TASK CARDS

★ 12 COLORED Scenario Task Cards (12 Scenarios)
→ 12 COLORED Scenario Task Cards with Questions
→ 12 COLORED Scenario Task Cards without Questions

★ 12 B&W Scenario Task Cards (12 Scenarios)
→ 12 B&W Scenario Task Cards with Questions
→ 12 B&W Scenario Task Cards without Questions

SCENARIO WORKSHEETS

★ 12 Scenario Worksheets with Questions
★ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
★ List of Scenarios (1 page / Easy access for teachers)

SCENARIO POWERPOINTS

★ Scenario POWERPOINT (Scenarios ONLY)

★ Scenario POWERPOINT (Scenarios WITH Questions)

★ Scenario POWERPOWEROINT (Scenarios WITHOUT Questions – You generate your OWN Questions)

★ 2 Blank Scenario Slides (for you to generate your OWN scenarios and questions)

Google Slide Links
★ 5 Google Slide Links (Scenario PowerPoints)
→ Scenario Worksheets (with Questions)
→ Scenario Worksheets (without Questions - You generate your OWN Questions)
→ Scenario POWERPOINT (Scenarios ONLY)
→ Scenario POWERPOINT (Scenarios with Questions)
→ Scenario POWERPOWEROINT (Scenarios without Questions – You generate your OWN Questions)

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▶️ Resource #2: Customer Service Activity Worksheets and Answer Keys

★ 33 Customer Service Activity Worksheets

★ Detailed Answer Keys

★ Google Slides link

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▶️ Resource #3: Customer Service SCENARIO Task Cards and Worksheets

★ 48 BROWN/COLORED Task Cards (48 Scenarios)

→ 48 BROWN Task Cards with Questions

→ 48 BROWN Task Cards without Questions

★ 48 B&W Task Cards (48 Scenarios)

→ 48 B&W Task Cards WITH Questions

→ 48 B&W Task Cards WITHOUT Questions

★ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)

★ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)

★ List of Scenarios (5 pages / Easy access for teachers)

★ 2 Google Slide Links

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▶️ Resource #4: Customer Service Writing/Discussion Questions

★ 64 BLUE Question Task Cards (64 Questions)

★ 64 B&W Question Task Cards (64 Questions)

★ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
★ List of Questions (3 full pages / Easy Access for Teachers)
★ Google Slide Link

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▶️ Resource #5: Job Interview Questions Task Cards and Worksheets

★ 48 Job Interview Question Task Cards (7 different colors / 48 questions)
→ Blue
→ Dark Blue
→ Red
→ Purple
→ Teal
→ Brown
→ B&W

★ 48 Job Interview Question Worksheets (Same questions in the Task Cards)
★ List of Questions (2.5 pages / Easy access for teachers)
★ Google Slides Link

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This ENTIRE BUNDLE is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

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You might be interested in other Social Emotional Learning Worksheets and Answer Key PACKETS just like this:

• SEL Activity Worksheets Mega Bundle
• Anger Management
• Anxiety
• Conflict Resolution
• Customer Service
• Disagreements, Negotiation, Compromise
• Effective Communication
• Empathy
• Growth Mindset
• Leadership
• Moral and Ethical Dilemmas
• Peer Pressure
• Procrastination
• Reframing Negative Thoughts
• Relationships
• Risky Behaviors
• Self-Awareness
• Self-Control
• Social Awareness
• Social Boundaries and Personal Space
• Stress Management
• Time Management
• Toxic Behaviors

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Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

*******************************

LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram

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ITEMS INCLUDED IN EACH PRODUCT

▶️ Resource #1: Customer Service Lesson and PowerPoint Packet

✅ Folder #1: Customer Service Lesson Plan and PowerPoint Packet

------ Lesson Plan (PDF/Uneditable) (8 pages)

------ EDITABLE Hard Copy Lesson Plan (8 pages)

------ 24 Lesson Activity/Practice Worksheets (Absolutely NO PREP)

------ Lesson POWERPOINT (76 Slides!! / Uneditable)

------ ANSWER KEYS / Suggested Responses

------ 2 Google Slide Links (Lesson Worksheets and PowerPoints)

Lesson Worksheets on Google Slides

Lesson PowerPoint on Google Slides

✅ Folder #2: Customer Service Scenario Packet (Task Cards, Worksheets, PowerPoints, Google Slides)

SCENARIO TASK CARDS

------ 12 COLORED Scenario Task Cards (12 Scenarios)

• 12 COLORED Scenario Task Cards with Questions
• 12 COLORED Scenario Task Cards without Questions

------ 12 B&W Scenario Task Cards (12 Scenarios)

• 12 B&W Scenario Task Cards with Questions
• 12 B&W Scenario Task Cards without Questions

SCENARIO WORKSHEETS

------ 12 Scenario Worksheets with Questions (Same scenarios in the Task Cards)
------ 12 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
------ List of Scenarios (1 page / Easy access for teachers)

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▶️ Resource #2: Customer Service Activity Worksheets and Answer Keys

------ 33 Customer Service Activity Worksheets

------ ANSWER KEYS

------ Google Slides link

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▶️ Resource #3: Customer Service Scenario Task Cards and Worksheets

------ 48 BROWN/COLORED Scenario Task Cards (48 Scenarios)

• 48 BROWN Task Cards WITH Questions
• 48 BROWN Task Cards WITHOUT Questions

------ 48 B&W Scenario Task Cards (48 Scenarios)

• 48 B&W Task Cards WITH Questions
• 48 B&W Task Cards WITHOUT Questions

------ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)
------ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)
------ List of Scenarios (5 pages / Easy access for teachers)
------ 2 Google Slide Links

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▶️ Resource #4: Customer Service Writing/Discussion Questions

------ 64 BLUE Question Task Cards (64 Questions)

------ 64 B&W Question Task Cards (64 Questions)

------ 64 Writing/Discussion Question Worksheets (Same questions in the Task Cards)
------ List of Questions (3 full pages / Easy Access for Teachers)
------ Google Slide Link

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▶️ Resource #5: Job Interview Questions Task Cards and Worksheets

------ 48 Job Interview Question Task Cards (7 different colors / 48 questions)

• Blue
• Dark Blue
• Red
• Purple
• Teal
• Brown
• B&W

------ 48 Job Interview Question Worksheets (Same questions in the Task Cards)
------ List of Questions (2.5 pages / Easy access for teachers)
------ Google Slides Link

*******************************

This ENTIRE BUNDLE is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

*******************************

You might be interested in other Social Emotional Learning Worksheets and Answer Key PACKETS just like this:

• SEL Activity Worksheets Mega Bundle
• Anger Management
• Anxiety
• Conflict Resolution
• Customer Service
• Disagreements, Negotiation, Compromise
• Effective Communication
• Empathy
• Growth Mindset
• Leadership
• Moral and Ethical Dilemmas
• Peer Pressure
• Procrastination
• Reframing Negative Thoughts
• Relationships
• Risky Behaviors
• Self-Awareness
• Self-Control
• Social Awareness
• Social Boundaries and Personal Space
• Stress Management
• Time Management
• Toxic Behaviors
• PRINT and DIGITAL (PDF and GOOGLE SLIDES)

*******************************

Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

*******************************

LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram

Includes 11 different items, from task cards to worksheets, crossword puzzles, and order of draw cheat sheets. 11 items for a great discounted price!

Lesson Overview

These projects have students using real-world math skills to learn to perform the calculations that are done in various careers within the seventeen career clusters. They will use math skills to learn how to compute measurements, quantities, profit, etc. to solve problems commonly found in that career field.

Are your students always asking "When will be ever USE this??" This short activity shows students a real-world use for the math skills they learn every day.

These lessons were created for 7th and 8th grade but could also be used successfully in upper elementary grades. Fully editable files are included for all lessons.

The bundle includes eighteen (18) different lessons, all of which are also available separately. They are all fully editable and include the student handout, an answer key, and a formula “cheat sheet” for students to assist with problem solving.

The following lessons are included:

· How Engineers Use Math

· How Architects Use Math

· How Fashion Designers Use Math

· How Math is Used in Agriculture Careers

· How Math is Used in Arts, AV, Technology & Communications Careers

· How Math is Used in Business Careers

· How Math is Used in Education Careers

· How Math is Used in Energy Careers *NEW*

· How Math is Used in Finance Careers

· How Math is Used in Government Careers

· How Math is Used in Health Science Careers

· How Math is Used in Human Services Careers

· How Math is Used in Information Technology Careers

· How Math is Used in Law Careers

· How Math is Used in Hospitality Careers

· How Math is Used in Manufacturing Careers

· How Math is Used in Sales & Marketing Careers

· How Math is Used in Transportation Careers

Materials Required:

· Computers with Internet access for each student (or pair of students)

· Software such as Microsoft Word or Google Docs

· Calculators (optional)

Files included (for each career):

· Teacher & Student Resources

· How This Career Uses Math Activity/Handout

· How This Career Uses Math Activity Answer Key

· Formula “Cheat Sheet” Student Handout

Approximate Lesson Duration:

· 1 (50 minute) class period for each lesson.

This lesson is great for distance learning/remote learning. You can upload it to your school's learning management system (Google Classroom, Edmodo, Canvas, etc.) or share with students via Google Drive.

Remember to leave feedback for credits on future purchases!

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Social Emotional Learning Resources

SEL BUNDLE OF BUNDLES

• 160 resources - and still GROWING!
• ALL SEL products
• Approximately 12,950+ pages
• PRINT and DIGITAL versions
• Suitable for Middle School and High School Students
• CONSTANTLY Growing!!!

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This GROWING ALL Social Emotional Learning Mega Bundle includes:

A BUNDLE OF BUNDLES!

• 192 Social Skills Scenario Task Cards and 192 Worksheets Bundle
• Anger Management Bundle
• Anxiety Bundle
• Body Image Bundle
• Bullying Bundle
• Conflict Resolution Bundle
• COVID-19 Pandemic Packet
• Customer Service/Career Readiness Mega Bundle
• Embarrassing Moments Task Cards and Worksheets
• Emotional Check-In Bundle
• Empathy Bundle
• Financial Literacy | Financial Responsibility Bundle
• Friendship Task Cards and Worksheets Bundle
• Growth Mindset Bundle
• Internal Conflicts Reading Passage Packets
• Leadership Bundle
• Moral Dilemma Bundle
• Negotiation and Compromise Bundle
• Organizational Skills Bundle
• Peer Pressure Bundle
• Positive Affirmation Bundle
• Reframing Negative Thoughts Bundle
• Relationship Bundle
• Resilience Bundle
• SEL Activity Worksheets Mega Bundle
• Self-Awareness Bundle
• Self-Control Bundle
• Self-Care Bundle
• Self-Advocacy Bundle
• Sex Education Scenario Packet
• Social Awareness Bundle
• Social Boundaries and Personal Space Bundle
• Social Cues Bundle
• Social Media Drama Bundle
• Social Skills Bundle
• Stress Management for Teens Bundle
• TikTok Drama Bundle
• Time Management Bundle
• Toxic Behaviors Bundle
• and SO MANY other individual resources
• Answer Keys!

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This Mega Bundle is a GROWING BUNDLE!

• EVERY SEL resource I create will be included in this bundle!!!

• This bundle is in alphabetical order to ensure that you can navigate with ease and find exactly what you need! :-)

• Purchasing at the current list price provides access to all future resources and bundles at no additional cost. List price will continue to change as new resources and bundles are added, but it will not affect your original purchase price!!!

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Click on individual resources for complete descriptions!

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This amazing SEL MEGA BUNDLE includes a variety of bundled resources (both print and digital) intended to help students understand and manage their emotions, set and achieve positive goals, feel and show empathy for others, establish and maintain positive relationships, make responsible decisions, navigate difficult situations, and be a better version

of themselves.

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Please make sure you are following me, so you can be notified when more resources are added to this bundle! :-)

*******************************

Created by © Queen's Educational Resources

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

***DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

*********************************
LET'S CONNECT:

• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram
• TeachShare
• My Website

26 Resources. Great for phlebotomy test prep!

Social Emotional Learning Activity Worksheets

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This bundle is also included in the following discounted SEL MEGA BUNDLE!

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About This SEL Activity Worksheets Mega Bundle

------ Social Emotional Learning

------ 28 SEL Activity Packets

------ Total of 758+ Activity Worksheets

------ Print and Digital

------ Suitable for Middle and High School Students

------ Detailed Answer Keys | Sample Responses included!

CLICK ON INDIVIDUAL RESOURCES FOR FULL PRODUCT DESCRIPTIONS.

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PLEASE NOTE: THIS IS A GROWING BUNDLE! Purchasing at the current list price provides access to ALL future resources at no additional charge. List price will continue to change as new resources are added to this bundle, but it will not affect your original purchase price!!! New resources will constantly be added to this growing bundle! Please make sure you are following me, so you are notified when new resources are added! YAY!

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This Social Emotional Learning BUNDLE includes 28 SEL Activity Packets:

❤️ Anger Management

❤️ Anxiety

❤️ Bullying

❤️ Conflict Resolution

❤️ Customer Service

❤️ Disagreements, Negotiation, Compromise

❤️ Effective Communication

❤️ Empathy

❤️ Financial Literacy | Responsibility

❤️ Growth Mindset

❤️ Leadership

❤️ Moral and Ethical Dilemmas

❤️ Organizational Skills

❤️ Peer Pressure

❤️ Procrastination

❤️ Reframing Negative Thoughts

❤️ Relationships

❤️ Resilience

❤️ Risky Behaviors

❤️ Self-Advocacy

❤️ Self-Awareness

❤️ Self-Care

❤️ Self-Control

❤️ Social Awareness

❤️ Social Boundaries and Personal Space

❤️ Stress Management

❤️ Time Management

❤️ Toxic Behaviors

*******************************

This ENTIRE BUNDLE is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs to support students who accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

*******************************

ABOUT THIS SEL ACTIVITY WORKSHEETS BUNDLE

• These SEL Activity Worksheets highlight real-life situations and scenarios to help students of all levels and abilities practice and build not only LIFE SKILLS, but the confidence and wisdom they need to interact with others effectively, forge positive relationships, negotiate conflicts, brainstorm coping skills, evaluate best solutions, communicate effectively, improve social skills and behavior, and most importantly, manage their emotions in difficult situations.

• This entire bundle includes PRINT and DIGITAL versions. Text boxes have already been added to make it easier for you and your students!

• The SEL Activity Worksheets can be used independently, in guided small groups, whole-class, or even one-on-one with a teacher, guidance counselor, or parent/guardian!

*******************************

Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

*******************************

LET'S CONNECT:

• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram
• TeachShare

A mega bundle of resources. 56 items for a special price!! For a LIMITED time! There are so many great resources for Phlebotomy, Patient care tech, and CCMA!