Career and Technical Education Google Apps

Customer Service Activity Worksheets | Career Readiness Activities | Life Skills

ABOUT THIS RESOURCE

★ Topic - Customer Service Skills / Career Readiness

★ Activity Worksheets

★ 61 pages

★ Print and Digital (Text boxes already created!)

★ Excellent for Middle and High School

★ Detailed Answer Keys included

This resource includes:

★ 33 Customer Service Activity Worksheets

★ Detailed Answer Keys

★ Google Slides link

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This resource is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs to assist students who accidentally delete text boxes and/or when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

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As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

This packet offers many opportunities for teachers to help their students learn a variety of critical concepts and skills related to customer service as they prepare for employment. Students will be able to practice how to effectively resolve conflicts and diffuse difficult customer situations. It also offers a variety of activities that will help students explore qualities required for exceptional customer service in any workplace. Detailed ANSWER KEYS are included to help you facilitate learning and discussions!

This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives, particularly in their workplace. We can all agree that honing customer service skills and conflict management skills takes time and practice, practice, practice! These fun real-life exercises can help sharpen your students’ customer service skills and ultimately make them more confident in the workplace!

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This resource correlates to other workplace readiness skills including:

⭐ Demonstrating positive work ethic

⭐ Demonstrating conflict resolution capabilities

⭐ Demonstrating effective speaking and listening skills

⭐ Managing difficult situations

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These customer service activities provide students the opportunity to practice:

▶ Dealing with difficult, dissatisfied, or angry customers

▶ Identifying various perspectives involved when dealing with unhappy customers

▶ Resolving customer conflict / Conflict resolution

▶ Maintaining professionalism and decorum in difficult or tense situations

▶ Perspective-taking - View issues from a customer’s viewpoint to help them empathize with an unhappy customer

▶ Being receptive to and responding to feedback

▶ Effective communication

▶ Emotion control

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This resource covers the following topics related to Customer Service:

★ Anticipation Guide

★ Good vs. Poor Customer Service

★ KWL

★ Return and Refund Scenario

★ Satisfying/Appropriate Customer Service Responses

★ Handling Difficult Customers Scenarios

★ Customer Service Reflection

★ Responding to Difficult Customers

★ Effective Communication

★ Positive Communication (Using Positive Words)

★ True or False Customer Service Concepts

★ Pro vs. Poor Customer Service

★ How Would You Respond to Angry Customers?

★ Active Listening

★ Text Messaging Conversation (Extra "blank" worksheets included for you to generate your own questions)

★ Responding to Customers' Social Cues and Body Language

★ Handling/Addressing Disruptive Customers

★ "Live Chat" Agent - How Would You Respond

★ Responding to Negative Reviews

★ Do's and Don'ts in Customer Service

★ Difficult Customer Service Concept Web

★ Qualities of Excellent Customer Service Web

★ Filter Your Mouth - Words Matter!

★ Handling "Unexpected" Conflicts

★ Delivering Great Customer Service Scenario

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❌ Lesson plans are not included. This product can be used in addition to your own lesson plans and in such a way that best meets the needs of your students.

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This resource is also included in the following discounted Bundles:

• Customer Service/Career Readiness Mega Bundle
• Social Emotional Learning Activity Worksheets Mega Bundle
• SEL Mega Bundle

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Other CUSTOMER SERVICE resources you might be interested in:

• Customer Service/Career Readiness Mega Bundle
• Customer Service Lesson and PowerPoint Packet
• Customer Service Scenario Task Cards and Worksheets
• Customer Service Writing/Discussion Questions
• Customer Service Interview Questions Task Cards and Worksheets

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Explore similar Social-Emotional Learning Worksheets and Key Packets:

❤️ SEL Activity Worksheets Mega Bundle

❤️ Anger Management

❤️ Anxiety

❤️ Bullying

❤️ Conflict Resolution

❤️ Customer Service

❤️ Disagreements, Negotiation, Compromise

❤️ Effective Communication

❤️ Empathy

❤️ Financial Literacy | Responsibility

❤️ Growth Mindset

❤️ Leadership

❤️ Moral and Ethical Dilemmas

❤️ Organizational Skills

❤️ Peer Pressure

❤️ Procrastination

❤️ Reframing Negative Thoughts

❤️ Relationships

❤️ Resilience

❤️ Risky Behaviors

❤️ Self-Advocacy

❤️ Self-Awareness

❤️ Self-Care

❤️ Self-Control

❤️ Social Awareness

❤️ Social Boundaries and Personal Space

❤️ Stress Management

❤️ Time Management

❤️ Toxic Behaviors

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Created by © Queen's Educational Resources | All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

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Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?! All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

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Customer Service Scenarios | Career Readiness Scenarios | Customer Scenarios

ABOUT THIS RESOURCE

★ Topic - Career Readiness / Customer Service

★ 149 pages

★ Print and Digital (PDF and Google Slides)

★ Features 48 Customer Service SCENARIOS

★ Scenarios come in three variations: Task Cards, Worksheets, and Digital/Google Slides

★ Suitable for Middle and High School Students

★ Real-Life Scenarios!

★ Includes 2 Google Slide Links

This resource includes:

★ 48 BROWN/COLORED Task Cards (48 Scenarios)

→ 48 BROWN Task Cards with Questions

→ 48 BROWN Task Cards without Questions

★ 48 B&W Task Cards (48 Scenarios)

→ 48 B&W Task Cards WITH Questions

→ 48 B&W Task Cards WITHOUT Questions

★ 48 Scenario Worksheets with Questions (Same scenarios in the Task Cards)

★ 48 Scenario Worksheets without Questions (Space has been created for you to generate your OWN questions)

★ List of Scenarios (5 pages / Easy access for teachers)

★ 2 Google Slide Links

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This resource is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each slide includes two instruction solution tabs to assist students who accidentally delete text boxes and/or when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

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As students prepare to obtain jobs during the summer or after high school, they need to understand that they will deal with customers of all kinds and must prepare for it. Dealing with angry or difficult customers is part of the job. When interacting with customers, it is essential to have excellent customer service skills. The more skills they master and the more strategies they have to effectively communicate with customers and diffuse potential conflicts, the better prepared they’ll be for future employment.

Customer service scenarios are difficult situations that could include upset, angry, and disappointed customers that students are likely to encounter in the workplace. Students may encounter these typical situations while working, or even be quizzed on how they would handle them while interviewing for a job! Learning about possible customer service scenarios is a great way to prepare students for any future customer issues. These customer service scenarios give students a hands-on approach to experiencing and practicing “real-life” examples of good and poor customer service while honing their customer service and conflict management skills. It is important to prepare your students (or any “employee-to-be”) for as many different situations as possible.

These scenarios offers opportunities for you to:

► bridge knowledge gaps and/or point students in the right direction based on their responses to the scenarios.

► test your students’ knowledge about the qualities required for exceptional customer service in any workplace.

► have students practice how to effectively resolve conflicts and diffuse difficult customer situations.

► determine how students would approach typical situations in the workplace.

► train your students how to handle potential situations, provide great customer service, de- escalate conflicts, and practice effective communication.

❤️ Role-Playing ❤️

Students can discuss or role-play common customer service scenarios and present worst/best case scenarios to the class. One student can act as the customer and the other can act as the employee handling the situation. Teacher and student observers can provide feedback and other possible scenario solutions. These highly relatable scenarios provide opportunities for students to demonstrate customer-service skills.

❤️ Customer Service Scenario IDEAS ❤️

✸ After reading scenarios, you can hold a class discussion about the variety of strategies students can use to deal with difficult customers and deliver great customer service. Additionally, the scenarios can be used to discuss appropriate vs. inappropriate responses, actions, behaviors, and attitudes when handling customers in these situations.

✸ Student observers can identify effective customer service strategies being used in the role plays as well as offer constructive criticism about how students performed in their roles as customer service agents. They can offer other possible scenario solutions.

✸ One student role-plays as a customer and the other as a service representative. They can act out how each side might handle the given scenario, and once the issue is resolved, they switch roles. This will help them understand each side of the situation.

✨ This resource makes a great addition to any class or course that needs to cover customer service because the context is based on experiences your students will face in their everyday lives. We can all agree that honing customer service skills and conflict management skills takes time and practice, practice, practice! These fun real-life exercises can help sharpen your students’ customer service skills and ultimately make them more confident in the workplace!

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RESOURCE ITEMS:

▶️ SCENARIO TASK CARDS (BROWN and B&W)

This resource includes 48 Customer Service Scenario Task Cards  (both BROWN and B&W). The Task Cards include highly relevant scenarios that students can relate to followed by questions related to how they would effectively deal with the challenges (and difficult customers) presented in the scenarios.

These Task Cards include 4 variations:

✔ 48 Brown Task Cards WITH Questions

✔ 48 Brown Task Cards WITHOUT Questions

✔ 48 B&W Task Cards WITH Questions

✔ 48 B&W Task Cards WITHOUT Questions

✅ You can use the B&W Task Cards to print out on ANY color paper!

✅ These Task Cards can be used as part of a larger lesson, in guided small groups, whole-class discussions, partner discussion before sharing out with the larger group or class, or even one-on-one with a teacher, guidance counselor, or parent/guardian!

✅ These Task Cards contain the same scenarios in the Scenario Worksheets.

✅ You can print the Task Cards out on gloss paper or regular paper and laminate. You may also organize them in a binder ring.

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▶️ TWO SETS OF SCENARIO WORKSHEETS (Print and Digital - YAY!)

This resource also includes 48 Customer Service Scenario WORKSHEETS with lines and a question(s), so students can write their responses. Students can answer the questions about the scenarios either on paper or on Google Slides! These worksheets contain the same scenarios in the Task Cards.

The worksheets come in TWO Variations:

► Worksheet Variation #1: This set of 48 worksheets include a question for students to answer after reading and reflecting about the scenarios.

► Worksheet Variation #2: This set of 48 worksheets does NOT include a question after the scenarios. A space has been provided for you to generate your OWN question(s)!

► BOTH sets of Worksheets have been included on Google Slides with text boxes already created to make it easier for you and your students. For the Worksheet set in which you generate your own question, you may type in a question before sharing documents with your students! If you want to use the "Print/PDF" version that does not include the question, all you have to do is generate a question that you can have students copy down, or that you write yourself in the space provided, before making copies and distributing to students! Super easy and accessible!

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▶️ GOOGLE SLIDES

This packet includes two DIGITAL Worksheet versions!

✥ Worksheet Variation #1 - Scenarios with Question

✥ Worksheet Variation #2 - Scenarios without Question (You generate your OWN!)

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▶️ List of Scenarios (Easy Access for Teachers – 5 pages)

Also included is a 5-page complete LIST OF SCENARIOS to allow easier access for teachers to read and select scenarios to work with. These are the same scenarios listed in the Task Cards and Worksheets.

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❌ Lesson plans are not included. These scenarios can be used in addition to your own lesson plans and in such a way that best meets the needs of your students.

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Other CUSTOMER SERVICE resources you might be interested in:

• Customer Service/Career Readiness Mega Bundle
• Customer Service Lesson and PowerPoint Packet
• Customer Service Activity Worksheets and Answer Keys
• Customer Service Writing/Discussion Questions
• Job Interview Questions Task Cards and Worksheets

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Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

*******************************

LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram

Leadership PowerPoint and Activities | Leadership Worksheets | Leadership Skills

This resource is also included in the following discounted Bundles:

• Leadership BUNDLE
• SEL Mega Bundle

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ABOUT THIS RESOURCE

✮ Topic - Leadership

✮ PowerPoint and Activity Worksheets

✮ 78 pages

✮ Print and Digital (PDF and Google Slides)

✮ Suitable for Middle and High School Students

✮ SEL and Career Readiness-related topics

This resource includes:

✮ Intro to Leadership PowerPoint (Uneditable / 27 slides)

✮ Intro to Leadership PowerPoint (EDITABLE Writing Sections / 27 slides)

✮ 24 Worksheets (PowerPoint slides turned into Activity Worksheet Forms)

✮ Some Answer Keys embedded in the PowerPoint

✮ 3 Google Slides Links

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This resource is also included in Google Slides! Text boxes have already been created to make it easier for you and your students! Each Leadership Activity Worksheet slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

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This Introduction to Leadership resource helps students explore what it means to be a leader and the importance of leadership. We live in a highly competitive society where leadership is necessary to ensure success both in school and in the workplace. This resource will help you instill, develop, and encourage leadership qualities in each of your students. It provides opportunities for them to explore all aspects of leadership and uncover what it means to be an effective leader. It also provides a vivid image of what leadership actually looks like.

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READ FULL DESCRIPTION BELOW

This resource covers the following topics related to Leadership:

✥ What is Leadership?

✥ Leadership Quotes

✥ Who is a Leader?

✥ Qualities of a Good Leader

✥ Leadership Skills

✥ What Everyday Leadership Looks Like

✥ Why Leadership is Important

✥ Leadership Skills Needed for Workplace Success

✥ Effective Communication

✥ Problem Solving

✥ Delegating Responsibilities

✥ Critical Thinking

✥ People Management

✥ Judgement and Decision-Making

✥ Collaboration

✥ Responsibility

✥ Negotiation

✥ Leader vs. Boss

✥ How to Develop Your Leadership Skills

✥ Benefits of Leadership

✥ Lack of Leadership

✥ Final Thoughts

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This resource includes the following items:

▶️ Introduction to Leadership POWERPOINT #1 (Uneditable)

✅ This PowerPoint consists of 27 slides (with highly relevant, diverse "people" graphics intended for older students). The PowerPoint provides information about the different aspects of leadership using STUDENT FRIENDLY language that will make it easy for students to read and comprehend. The images align with the content/information in the slides.

✅ This PowerPoint is also included in GOOGLE SLIDES!!!! That means you have the freedom to share these slides with your students!

✅ This item cannot be edited due to copyrighted graphics, fonts, background paper, etc. No worries! Read below . . . Editable version included!

▶️ Introduction to Leadership POWERPOINT #2 (EDITABLE!)

✅ This EDITABLE version includes the same exact content as the Uneditable PowerPoint. However, you MAY EDIT/MODIFY the information in the slides. You CAN edit the writing sections of the slides. You are unable to move or copy the copyrighted graphics. The fonts in these slides are in Times New Roman and AgencyFB to ensure that the slides are accessible on any computer. Of course, you may change the fonts as you please!

✅ This EDITABLE version PowerPoint is ALSO included in GOOGLE SLIDES!!! Like the uneditable version, you MAY share these slides or review them with your students digitally while having the freedom to change/modify the information/content as you please!

✅ You may Mix and Match the editable and uneditable slides! Simply decide which slides you want to modify and which ones you want to keep “as is.” You can copy and paste slides to one of the original files or in a new PowerPoint file! No biggie!

▶️ 24 Leadership (PowerPoint) Activity Worksheets (Print and Digital)

✅ This worksheet packet includes a total of 24, very appealing and colorful, activity worksheets that can be used as you instruct students using the PowerPoint! For every PowerPoint slide that has content, there is an activity worksheet that goes along with it! It provides an “extension” for each slide you use to instruct students. For instance, you can review one slide in the PowerPoint, and have students complete an activity related to that slide. It can be used as an assessment or even note-catcher! Either way, as you review the PowerPoint, students have something to work with instead of doing nothing. These worksheets set a purpose for listening.

✅ Some Answer Keys for the worksheets are embedded in the PowerPoint slides.

✅ This item is also PRINT and DIGITAL! To make it even more accessible and easy to use, text boxes have already been created! Additionally, each slide includes two instruction solution tabs for when students accidentally delete text boxes and when they want to zoom in (to enlarge worksheets). It's super helpful for students who are not that familiar with how to use Google Slides or need the extra assistance.

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Other Leadership resources you might be interested in:

• Leadership BUNDLE
• Leadership Activity Worksheets and ANSWER KEYS
• Leadership Scenario Task Cards and Worksheets
• Leadership Writing and Discussion Prompt Task Cards and Worksheets

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Career Readiness products you might be interested in:

• Customer Service/Career Readiness Mega Bundle
• Customer Service Lesson and PowerPoint Packet
• Customer Service Activity Worksheets and Answer Keys
• Customer Service Scenario Task Cards and Worksheets
• Customer Service Writing/Discussion Questions
• Job Interview Questions Task Cards and Worksheets

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Created by © Queen's Educational Resources / All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Interested in REAL-LIFE SCENARIOS?

Checkout my REAL-LIFE SCENARIOS LIBRARY!

*******************************

Interested in realistic kids, teens, and adults clipart? Check out my CLIPART GALLERY!

*******************************

Click here to FOLLOW ME!

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************

DID YOU KNOW that you can earn money for future TeachShare purchases when you leave feedback on a resource you purchased?!?!? All you have to do is leave feedback on the purchased resource! When you do so, you earn TPT credits. These TPT credits can be redeemed and used toward future purchases!

❤️ Reviews and Ratings: Reviews and Ratings are extremely important to me. Your time to rate this product and write a review will greatly be appreciated! ;-)

*******************************

LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram
• TeachShare

Leadership Activities | Leadership Worksheets | Career Readiness Activities

About This Resource
✥ **Topic: **Leadership

✥ Leadership Activities
✥ 77 pages
✥ Print and Digital
✥ Suitable for Middle and High School Students
✥ Detailed Answer Keys included
✥ Career-Readiness | SEL - related resource

This resource includes:

**★ **25+ Activity Worksheets

**★ **2 Student-Led Interactive Leadership Activities

********** Includes all supplemental worksheets
**★ **Additional Worksheets for Interactive Activities

**★ **Detailed Sample Responses

**★ **Google Slide Links

Prepare students for success in today’s highly competitive world with this Leadership Activities, designed to instill, develop, and encourage essential leadership qualities. Perfect for middle and high school learners, this resource includes a wide range of activities that help students explore what it means to be a leader, understand the importance of leadership, and practice critical skills needed for success in school, the workplace, and beyond.

Key Features:

▶ Real-World Relevance: Scenarios are highly relatable and reflect familiar situations, providing meaningful opportunities for students to practice leadership skills in realistic contexts.

▶ Comprehensive Skill Development: Activities focus on teamwork, communication, decision-making, goal-setting, conflict resolution, and more.

▶ Interactive and Thought-Provoking: Helps students build confidence, develop self-awareness, and foster collaboration in diverse group settings.

▶ Flexible Usage: Ideal for classroom instruction, group projects, or individual growth activities with clear, easy-to-follow instructions.

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Items Included

▶️ 25+ Leadership Activity Worksheets

This resource features over 25+ Leadership Activity Worksheets, complete with detailed answer keys, giving students plenty of opportunities to practice and refine their everyday leadership skills. The worksheets are available in both print and digital formats, with pre-made text boxes for easy use.

The Activity Worksheets focus on the following leadership-related topics:

**⭐ **Leadership Anticipation Guide (2 variations)
⭐ Leadership Self-Assessment

⭐ Leadership Self-Reflection: Understanding Your Strengths and Areas for Growth

⭐ Reflecting on Leadership Qualities
⭐ Organizing a Fundraising Event
⭐ Assigning Group Roles to Team Members (Delegation)
⭐ Leadership Self-Reflection
⭐ Leader or Follower?
⭐ Conflict Resolution – Getting Inside a Person’s Head (Perspective-Taking)
⭐ Emotional Control
⭐ Leadership Quote Analysis and Connection
⭐ Difference Between Effective and Ineffective Leadership
⭐ Results of Good and Bad Leadership
⭐ Leadership Responses (to challenging situations)
⭐ Delivering Constructive (Negative) Feedback
⭐ Effective Delegation
⭐ Effective Leadership Questions (Asking the "Right" Questions)
⭐ Non-verbal Communication
⭐ Leadership Behaviors and Attitudes (Passage)
⭐ Full Text Message Conversation
⭐ Text Message – How Would You Respond?
⭐ Responding to Negative Comments on Social Media
⭐ Qualities of a Successful Leader
⭐ Leadership Scenario
⭐ End of Lesson Leadership Reflection

Benefits of Engaging Students in Leadership Activities:

✅ Builds Confidence

✅ Enhances Communication Skills

✅ Develops Problem-Solving Skills

✅ Promotes Teamwork

✅ Encourages Responsibility

✅ Teaches Conflict Resolution

✅ Fosters Self-Awareness

✅ Simulates Real-World Scenarios

✅ Supports Social-Emotional Learning (SEL)

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▶️ **Also Included: **Two student-led interactive leadership activities, designed to be completed in pairs, small groups, or individually, available in both print and digital formats.

▶️ Fundraising Project Activity (Editable)

Students will take charge of organizing and leading a successful fundraising event. This activity provides a hands-on opportunity to practice key leadership skills, including:

▶ Collaborating and working effectively with others

▶ Teamwork and delegating responsibilities

▶ Resolving conflicts and overcoming challenges

▶ Strategic thinking and problem-solving

▶ Communicating ideas clearly and persuasively

▶ Influencing and motivating others

▶ Planning and managing tasks to achieve goals

This editable resource allows you to tailor the activity to your students' needs, making it a versatile and engaging way to develop essential leadership abilities.

✅ This activity is available in two versions:

⭐ Variation #1 - Non-Editable
This version cannot be modified as it includes copyrighted clipart, borders, and fonts.

⭐ Variation #2 - Editable
This version is fully customizable. Created with non-copyrighted images, borders, and fonts, it can be adjusted to meet the specific needs of your students.

✅This activity provides everything you need to get started and guide students through the entire process. It includes:

• Teacher Instructions
• Student Worksheets
• Detailed Answer Keys
• Reflection Sheets

Absolutely no preparation is required—just print or assign digitally and you’re ready to go!

✅ This activity includes comprehensive Answer Keys covering all aspects of the activity, ensuring clarity and support for both teachers and students.

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▶️ Delegating Responsibilities/Group Roles Activity (Uneditable)

Assigning Group Roles - Delegating Responsibilities (Available in Print and Digital Formats)

In this leadership activity, students will read about four fictional individuals and assign group roles based on each person’s skills, knowledge, and learning styles. The goal is to create an effective, productive, and collaborative working environment within the group. To support this process, detailed description cards are included. Please note: This version is uneditable.

✅ Comprehensive Materials: All the worksheets and resources needed to get started and guide students through the activity are included.

✅ Detailed Answer Key: A complete answer key is provided for all aspects of the activity.

✅ Engaging Design: Worksheets feature appealing graphics, borders, and fonts to capture students’ attention and foster enthusiasm for completing the tasks.

✅ Google Slides Version Included: The entire resource is also available in Google Slides format, with pre-created text boxes for convenience. Each worksheet slide includes two helpful instruction solution tabs:

• One for restoring deleted text boxes.
• One for zooming in to enlarge worksheets.

These features make the resource especially user-friendly for students new to Google Slides or in need of extra support.

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Created by © Queen's Educational Resources | All Rights Reserved

Your purchase includes one copy to be used in a single classroom. If you are looking for multiple copies, please be sure to purchase additional licenses.

*******************************

Please feel free to email me if you have any questions!

queenseducationalresources@gmail.com

*******************************
LET'S CONNECT:

• CLICK HERE to SUBSCRIBE to My Email List!
• My Website
• Queen's Clipart Gallery
• Facebook
• Pinterest
• Instagram